# Bei Tuya Cloud ausgesperrt? **URL:** \ **Category:** 🇩🇪 Deutsch (German)\ **Created:** [September 4, 2021, 6:38pm UTC](https://community.homey.app/t/bei-tuya-cloud-ausgesperrt/51151 "2021-09-04T18:38:48Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [September 4, 2021, 7:01pm UTC](https://community.homey.app/t/bei-tuya-cloud-ausgesperrt/51151/2 "2021-09-04T19:01:08Z")
Hallo Heiko, Am besten funktioniert es, wenn Sie die tuya smart App auf Ihrem Handy installieren. Melden Sie sich auch mit einem “echten” Konto an, nicht über die Google/Facebook-Option. Mehr (auf English): > [@\[APP\]\[Pro\] Tuya Cloud - This app allows you to connect Homey to the Tuya cloud](https://community.homey.app/t/app-tuya-cloud/21313/264): > > @forden Weird stuff going on! Please try to Change the “Telephone country code” to 31 (31 is for The Netherlands, please enter your specific country number). If 31 doesn’t give results, try 528 ( see message 56 in this thread: [[App][Pro] Tuya Cloud - #56 by Patrick\_B](https://community.homey.app/t/tuya-cloud-app/21313/56) ) OR if the info above does not help: remove the SmartLife app from phone. reboot phone install Tuya app on phone log on (or create) to Tuya account on your phone (NOT by using google/fb account) Connect 1 light … --- _[View the full topic](https://community.homey.app/t/bei-tuya-cloud-ausgesperrt/51151)._