# Backup not working - Zwave issue?
**URL:** https://community.homey.app/t/backup-not-working-zwave-issue/64191
**Category:** Questions & Help
**Tags:** z-wave, back-up, homey-pro
**Created:** [May 30, 2022, 6:45am UTC](https://community.homey.app/t/backup-not-working-zwave-issue/64191 "2022-05-30T06:45:07Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@angr](https://community.homey.app/u/angr)
#### Post date: [May 30, 2022, 6:45am UTC](https://community.homey.app/t/backup-not-working-zwave-issue/64191/1 "2022-05-30T06:45:07Z")
My old Homey (1st gen-2016) started having issues a few weeks back, and I decided that enough is enough and bought a new Homey Pro.
I restored a backup from my old Homey to the new Pro, but the issues seems to have moved along to the new Pro also.
Backups - both manual and automatic fails and I get the error code: “error reading nvm”.
I have also noticed that I cannot add new Z-wave devices, they just timeout during the inclusion process. My Z-wave network still works though and devices can be controlled, although slower than usual.
Does anyone have any ideas how to fix this? I would really prefer not having to start over if at all possible, as I have +90 devices in my setup.
-Thanks!
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### Author:  [@JPe4619](https://community.homey.app/u/JPe4619)
#### Post date: [May 30, 2022, 4:14pm UTC](https://community.homey.app/t/backup-not-working-zwave-issue/64191/2 "2022-05-30T16:14:27Z")
Do you have enaugh Router devices (mains powerd)?
Do you Include new devices very close to Homey?
For the Back-up problem, contact Athom.
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### Author:  [@Dijker](https://community.homey.app/u/Dijker)
#### Post date: [May 30, 2022, 4:36pm UTC](https://community.homey.app/t/backup-not-working-zwave-issue/64191/3 "2022-05-30T16:36:33Z")
> [@angr](#):
>
> error reading nvm
Can you give a screenshot where you have it?
I am afraid that means the community can’t help you and you have to contact Athom support here: [https://support.homey.app/hc/en-us/articles/360015784034](https://support.homey.app/hc/en-us/articles/360015784034)
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### Author:  [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [May 30, 2022, 7:19pm UTC](https://community.homey.app/t/backup-not-working-zwave-issue/64191/4 "2022-05-30T19:19:35Z")
What _might_ or _could_ help: You could try starting into recovery and then “download full software update”.
> [@\[HowTo\]\[Pro\] Restarting Homey Pro to Recovery Mode - Adv. Options From Mobile](https://community.homey.app/t/howto-pro-restarting-homey-pro-to-recovery-mode-adv-options-from-mobile/61222):
>
> This option is only for Homey (Pro) models “Early 2016”, “Early 2018” and “Early 2019” so Only the White Ball’s Sometimes you need the extra options, things hidden for normal use, for example: Full Firmware download Complete Reset to sell your old Homey Or maybe you just want to change Homey’s WiFi. There are now a couple of extra options in the mobile Apps, so no need to use an FireFox or Chome Browser with flags enabled to press the Alt- key on your keyboard. Just use your App from no…
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### Author:  [@angr](https://community.homey.app/u/angr)
#### Post date: [May 31, 2022, 8:54am UTC](https://community.homey.app/t/backup-not-working-zwave-issue/64191/5 "2022-05-31T08:54:46Z")
Sure, I have Swedish language settings tho and the error message is not detailing anything more than what I’ve shared but here it is;
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### Author:  [@angr](https://community.homey.app/u/angr)
#### Post date: [May 31, 2022, 8:55am UTC](https://community.homey.app/t/backup-not-working-zwave-issue/64191/6 "2022-05-31T08:55:02Z")
Thanks, I’ll give it a try
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### Author:  [@angr](https://community.homey.app/u/angr)
#### Post date: [May 31, 2022, 1:48pm UTC](https://community.homey.app/t/backup-not-working-zwave-issue/64191/7 "2022-05-31T13:48:27Z")
Ok tried this and it unfortunately didn’t resolve the issue. Guess I have to reach out to Athom for support here. Thanks guys
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### Author:  [@angr](https://community.homey.app/u/angr)
#### Post date: [June 7, 2022, 9:53am UTC](https://community.homey.app/t/backup-not-working-zwave-issue/64191/8 "2022-06-07T09:53:53Z")
Athom Support said it’s an issue seen for others also, and they expect it to be fixed by next firmware release expected in the next few weeks. Finger’s crossed!
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### Author:  [@Martin\_Ahlert](https://community.homey.app/u/Martin_Ahlert)
#### Post date: [February 1, 2023, 9:07pm UTC](https://community.homey.app/t/backup-not-working-zwave-issue/64191/9 "2023-02-01T21:07:39Z")
Have the same issue now with 8.1.2