# Backup issues
**URL:** https://community.homey.app/t/backup-issues/149983
**Category:** Questions & Help
**Created:** [January 25, 2026, 7:03am UTC](https://community.homey.app/t/backup-issues/149983 "2026-01-25T07:03:12Z")
**Posts on this page:** 7
**Page:** 2
### Author:  [@Henk\_Bartels](https://community.homey.app/u/Henk_Bartels)
#### Post date: [January 26, 2026, 9:39am UTC](https://community.homey.app/t/backup-issues/149983/22 "2026-01-26T09:39:16Z")
Hello Peter,
Then the status page is off no use when this is done manually. I have several servers i maintain, but the check if they work is all automated. And i got several email messages and SMS messages when something is down.
This is very usefull to not have to pysically monitor everything….
Henk
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### Author:  [@SunBeech](https://community.homey.app/u/SunBeech)
#### Post date: [January 26, 2026, 11:58am UTC](https://community.homey.app/t/backup-issues/149983/23 "2026-01-26T11:58:50Z")
Online back-ups and updates are working again. Athom support confirmed this.
The problem I also encountered with not working Siri Shortcuts might not have been related to the cloud outage. I transferred to a new Homey before the weekend. Apparently you have to:
- Reinstall the Homey app on your mobile device,
- Open the Shortcuts app, and
- Replace/set up again the Shortcuts widget on your mobile devices home screen.
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### Author:  [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [January 26, 2026, 4:16pm UTC](https://community.homey.app/t/backup-issues/149983/24 "2026-01-26T16:16:25Z")
I know Henk, worked with monitoring systems for a long time.
But somehow I suspect not everything to be included in the automatic incident tool by Athom.
Why would this easy detectable backup fault not be mentioned on the status page otherwise. That’s what puzzles me.
Maybe because it’s not part of any of the mentioned systems?
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### Author:  [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [January 26, 2026, 4:16pm UTC](https://community.homey.app/t/backup-issues/149983/25 "2026-01-26T16:16:55Z")
> [@Miguel\_Santos](#):
>
> it is back on line. Thank you!
>
> That was a lot of help
Good to hear!
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### Author:  [@Henk\_Bartels](https://community.homey.app/u/Henk_Bartels)
#### Post date: [January 26, 2026, 5:53pm UTC](https://community.homey.app/t/backup-issues/149983/26 "2026-01-26T17:53:45Z")
And in the API section there is an line for the BACKUP.API!!!
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### Author:  [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [January 26, 2026, 6:43pm UTC](https://community.homey.app/t/backup-issues/149983/27 "2026-01-26T18:43:02Z")
No need for all of those !!! don’t you think?
I’m only trying to think out loud of something _why_ this particular fault isn’t detected by, or is not included in the auto incident creating system.
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### Author:  [@Henk\_Bartels](https://community.homey.app/u/Henk_Bartels)
#### Post date: [February 1, 2026, 12:59am UTC](https://community.homey.app/t/backup-issues/149983/28 "2026-02-01T00:59:36Z")
Hello Peter,
I think they only check if the server is on-line (Ping) and not if it functions.
You only get a notice when the server goes offline. But not if the server functions. Therefore you have to check if a command works. Only then you know when there is a problem…
Henk
Henk
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