# Backup issues
**URL:** https://community.homey.app/t/backup-issues/149983
**Category:** Questions & Help
**Created:** [January 25, 2026, 7:03am UTC](https://community.homey.app/t/backup-issues/149983 "2026-01-25T07:03:12Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@Walter\_vande\_kerkhof](https://community.homey.app/u/Walter_vande_kerkhof)
#### Post date: [January 25, 2026, 7:03am UTC](https://community.homey.app/t/backup-issues/149983/1 "2026-01-25T07:03:12Z")
Since the outage yesterday my backups are gone and backing up the system last night failed. Anybody else having these issues as well? Maybe a solution?
---
### Author:  [@JayR](https://community.homey.app/u/JayR)
#### Post date: [January 25, 2026, 7:08am UTC](https://community.homey.app/t/backup-issues/149983/2 "2026-01-25T07:08:58Z")
Yup! Me too
---
### Author:  [@Michael\_Mock](https://community.homey.app/u/Michael_Mock)
#### Post date: [January 25, 2026, 8:11am UTC](https://community.homey.app/t/backup-issues/149983/3 "2026-01-25T08:11:44Z")
Me too.
---
### Author:  [@Daneroyd](https://community.homey.app/u/Daneroyd)
#### Post date: [January 25, 2026, 8:50am UTC](https://community.homey.app/t/backup-issues/149983/4 "2026-01-25T08:50:34Z")
Same here!
---
### Author:  [@Hans\_Torstensen](https://community.homey.app/u/Hans_Torstensen)
#### Post date: [January 25, 2026, 8:54am UTC](https://community.homey.app/t/backup-issues/149983/5 "2026-01-25T08:54:01Z")
+1
---
### Author:  [@Kate\_Bevan](https://community.homey.app/u/Kate_Bevan)
#### Post date: [January 25, 2026, 9:01am UTC](https://community.homey.app/t/backup-issues/149983/6 "2026-01-25T09:01:42Z")
Same issue here, plus flaky voice commands via Google. They didn’t work at all last night, and while they’re ok this morning, the latency is horrible.
---
### Author:  [@Roy\_Agterberg](https://community.homey.app/u/Roy_Agterberg)
#### Post date: [January 25, 2026, 9:10am UTC](https://community.homey.app/t/backup-issues/149983/7 "2026-01-25T09:10:44Z")
It’s good to see I’m not the only one.. thought I corrupted my HP2023 by an unexpected power-down in my house. Seems more a coincidence than related.
Half an hour ago I managed to make a backup, now (as I’m typing) it just shows “you don’t have any backups yet".
Think we’ll need to wait for the Homey developers to come with a statement.
---
### Author:  [@Dennis78](https://community.homey.app/u/Dennis78)
#### Post date: [January 25, 2026, 9:14am UTC](https://community.homey.app/t/backup-issues/149983/8 "2026-01-25T09:14:14Z")
+1
---
### Author:  [@SunBeech](https://community.homey.app/u/SunBeech)
#### Post date: [January 25, 2026, 9:18am UTC](https://community.homey.app/t/backup-issues/149983/9 "2026-01-25T09:18:14Z")
Same here, just gives a timeout error + a ‘Something went wrong’ error.
Also:
- The Homey update page gives an error while checking for updates: [[Incident] Service degraded - Integrations and API - 20260124T10h30 CET - Was: Homey Cloud is down - #75 by SunBeech](https://community.homey.app/t/incident-service-degraded-integrations-and-api-20260124t10h30-cet-was-homey-cloud-is-down/149915/75)
- Siri Shortcuts (the buttons you can place on your Apple mobile device’s home screen to activate flows) are not working.
I created a support ticket.
---
### Author:  [@JohanP](https://community.homey.app/u/JohanP)
#### Post date: [January 25, 2026, 9:19am UTC](https://community.homey.app/t/backup-issues/149983/10 "2026-01-25T09:19:13Z")
Same here, but after trying to make a backup I see my previous backups again.
But can still not make a new backup…
---
### Author:  [@Walter\_vande\_kerkhof](https://community.homey.app/u/Walter_vande_kerkhof)
#### Post date: [January 25, 2026, 9:42am UTC](https://community.homey.app/t/backup-issues/149983/11 "2026-01-25T09:42:18Z")
Ok thnx. Good to see that the old backups are still there.
---
### Author:  [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [January 25, 2026, 12:24pm UTC](https://community.homey.app/t/backup-issues/149983/12 "2026-01-25T12:24:46Z")
Same
Issues since yesterday (related to the cloud incident)?
The cloud backups of both my Pro 2019 models fail since last night;
Manually creating a backup fails with the infamous words “Something went wrong…”
Restarting them doesn’t make any difference.
_ **Weird: starting a manual cloud backup @ Pro 2026 suddenly succeeded a few hours ago** _
---
### Author:  [@Havok](https://community.homey.app/u/Havok)
#### Post date: [January 25, 2026, 3:47pm UTC](https://community.homey.app/t/backup-issues/149983/13 "2026-01-25T15:47:41Z")
Same problem for me too
---
### Author:  [@Mark\_Heckles](https://community.homey.app/u/Mark_Heckles)
#### Post date: [January 25, 2026, 2:39pm UTC](https://community.homey.app/t/backup-issues/149983/14 "2026-01-25T14:39:50Z")
Hi, it appears that backups are still not working.
Any updates on when this will be sorted out ?
---
### Author:  [@Anoniemand](https://community.homey.app/u/Anoniemand)
#### Post date: [January 25, 2026, 2:45pm UTC](https://community.homey.app/t/backup-issues/149983/15 "2026-01-25T14:45:26Z")
I think this topic can be merged with [this](https://community.homey.app/t/backup-issues/149983) one.
But indeed it’s more quiet than with the other outage yesterday.
---
### Author:  [@Henk\_Bartels](https://community.homey.app/u/Henk_Bartels)
#### Post date: [January 25, 2026, 5:48pm UTC](https://community.homey.app/t/backup-issues/149983/16 "2026-01-25T17:48:46Z")
Same here. But Athom does not work on a sunday. So we have to wait until tomorrow.
And there status page ([Athom Status](https://status.athom.com/)) does not show any problem. So the status page is also not working correctly.
---
### Author:  [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [January 25, 2026, 7:21pm UTC](https://community.homey.app/t/backup-issues/149983/17 "2026-01-25T19:21:03Z")
Hi Henk,
When they’re off for the weekend, they also don’t update the status page in general.
With this I mean, the backup issue probably didn’t generate an automatic incident 😉
The issue sure is inconvenient, but not prio 1 (I presume).
---
### Author:  [@Miguel\_Santos](https://community.homey.app/u/Miguel_Santos)
#### Post date: [January 25, 2026, 11:28pm UTC](https://community.homey.app/t/backup-issues/149983/18 "2026-01-25T23:28:06Z")
My Homey Pro 2026 was working correctly until yesterday, when it suddenly went offline and I was no longer able to control any of my devices. I attempted a factory reset, but now I cannot set it up again.
The hub shows a rotating white LED ring and then ends with a solid red light. It never progresses past this point, and the app will not allow me to add or set up the home pro device.
Is this related to the issue that other users are currently experiencing, or is this a separate problem?
---
### Author:  [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [January 25, 2026, 11:52pm UTC](https://community.homey.app/t/backup-issues/149983/19 "2026-01-25T23:52:02Z")
Is it possible to connect it to a pc / laptop or such, and [connect to it](https://support.homey.app/hc/en-us/articles/7263435817116-Connecting-Homey-Pro-to-a-PC-or-Mac-with-USB) in setup mode?
If so, install the firmware again (this is not a factory reset, it only installs the firmware from scratch - not touching user data)
It’s a possibility you’ll need to replace the USB-C data cable for a decent one.
---
### Author:  [@Miguel\_Santos](https://community.homey.app/u/Miguel_Santos)
#### Post date: [January 26, 2026, 1:01am UTC](https://community.homey.app/t/backup-issues/149983/21 "2026-01-26T01:01:13Z")
it is back on line. Thank you!
That was a lot of help
[Next page](https://community.homey.app/t/backup-issues/149983.md?page=2)