# Autoback-up broke with last RC 58

**URL:** <https://community.homey.app/t/autoback-up-broke-with-last-rc-58/42043>\
**Category:** Questions & Help\
**Tags:** back-up\
**Created:** [January 30, 2021, 8:01am UTC](https://community.homey.app/t/autoback-up-broke-with-last-rc-58/42043 "2021-01-30T08:01:46Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Andres\_Moerland](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andres_moerland/32/33756_2.png) [@Andres\_Moerland](https://community.homey.app/u/Andres_Moerland)\
**Post date:** [January 30, 2021, 8:01am UTC](https://community.homey.app/t/autoback-up-broke-with-last-rc-58/42043/1 "2021-01-30T08:01:46Z")

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Hi guys,

This morning I got a message from the backup service not being successful. After doing a manual backup, it came back with a z-wave response\_timeout.  
Have you received this error too since the last update? I haven’t done the PTP yet or a reboot for that matter.

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [January 30, 2021, 8:03am UTC](https://community.homey.app/t/autoback-up-broke-with-last-rc-58/42043/2 "2021-01-30T08:03:55Z")

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> [@Andres\_Moerland](#):
>
> I haven’t done the PTP yet or a reboot for that matter.

Although that would be the first thing to try. It doesn’t sound like a backup issue, it sounds like a Z-Wave issue.

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**Author:** ![Andres\_Moerland](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andres_moerland/32/33756_2.png) [@Andres\_Moerland](https://community.homey.app/u/Andres_Moerland)\
**Post date:** [January 30, 2021, 8:06am UTC](https://community.homey.app/t/autoback-up-broke-with-last-rc-58/42043/3 "2021-01-30T08:06:22Z")

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Kinda thought an update would go without a PTP, but I guess it won’t. Will try the PTP later and post my results here.

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [January 30, 2021, 8:12am UTC](https://community.homey.app/t/autoback-up-broke-with-last-rc-58/42043/4 "2021-01-30T08:12:09Z")

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> [@Andres\_Moerland](#):
>
> thought an update would go without a PTP

Normally that should. Have you created an issue and send logs to support?

> [@Welcome to the forum!](https://community.homey.app/t/welcome-to-the-forum/31/1):
>
> - It is very important to report all issues you find here: [https://support.athom.com/hc/requests/new](https://support.athom.com/hc/requests/new) or mail to [support@athom.com](mailto:support@athom.com).

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**Author:** ![Andres\_Moerland](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andres_moerland/32/33756_2.png) [@Andres\_Moerland](https://community.homey.app/u/Andres_Moerland)\
**Post date:** [January 30, 2021, 11:39am UTC](https://community.homey.app/t/autoback-up-broke-with-last-rc-58/42043/5 "2021-01-30T11:39:10Z")

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Just uploaded it to Athom support.

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<div class="post-metadata">

**Author:** ![Andres\_Moerland](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andres_moerland/32/33756_2.png) [@Andres\_Moerland](https://community.homey.app/u/Andres_Moerland)\
**Post date:** [January 30, 2021, 12:09pm UTC](https://community.homey.app/t/autoback-up-broke-with-last-rc-58/42043/6 "2021-01-30T12:09:09Z")

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Anyway, I just did a PTP and it’s working again. I hope Athom will get some usage from my diagnostic report.