# August Lock No Longer Working **URL:** \ **Category:** Apps\ **Created:** [November 26, 2023, 3:14pm UTC](https://community.homey.app/t/august-lock-no-longer-working/95862 "2023-11-26T15:14:03Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![amcdnl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/amcdnl/32/84331_2.png) [@amcdnl](https://community.homey.app/u/amcdnl)\ **Post date:** [November 26, 2023, 3:14pm UTC](https://community.homey.app/t/august-lock-no-longer-working/95862/1 "2023-11-26T15:14:03Z")
Is it just me or did the August lock integration stop working last week? It was giving me Forbidden Errors and then when I uninstalled/resinstalled it can’t find any of my devices. I’m thinking a API changed and the app is out of date? ---
**Author:** ![Mike1233](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike1233/32/20991_2.png) [@Mike1233](https://community.homey.app/u/Mike1233)\ **Post date:** [November 26, 2023, 4:17pm UTC](https://community.homey.app/t/august-lock-no-longer-working/95862/2 "2023-11-26T16:17:01Z")
Did you also try a PTP (Power oof Homey for about 11 minutes) and a restart off the app? ---
**Author:** ![amcdnl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/amcdnl/32/84331_2.png) [@amcdnl](https://community.homey.app/u/amcdnl)\ **Post date:** [December 1, 2023, 4:07am UTC](https://community.homey.app/t/august-lock-no-longer-working/95862/3 "2023-12-01T04:07:08Z")
Yes. ---
**Author:** ![litsiew](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/litsiew/32/68079_2.png) [@litsiew](https://community.homey.app/u/litsiew)\ **Post date:** [December 1, 2023, 5:55am UTC](https://community.homey.app/t/august-lock-no-longer-working/95862/4 "2023-12-01T05:55:55Z")
I also re-installed Homey Pro firmware and then re-installed Yale Access. Had the same problem as amcdnl. I have the 2019 homey pro. Is there another app that’s more reliable for August lock? Thanks. ---
**Author:** ![litsiew](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/litsiew/32/68079_2.png) [@litsiew](https://community.homey.app/u/litsiew)\ **Post date:** [December 12, 2023, 2:53pm UTC](https://community.homey.app/t/august-lock-no-longer-working/95862/5 "2023-12-12T14:53:25Z")
Hi amcdnl, is it working already? ---
**Author:** ![john1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/john1/32/79000_2.png) [@john1](https://community.homey.app/u/john1)\ **Post date:** [December 14, 2023, 2:45am UTC](https://community.homey.app/t/august-lock-no-longer-working/95862/6 "2023-12-14T02:45:01Z")
+1 Same issue. Worked fine, then stated getting 403 Forbiden errors. I uninstalled/reinstalled app, and now it won’t see anything. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 14, 2023, 5:32am UTC](https://community.homey.app/t/august-lock-no-longer-working/95862/8 "2023-12-14T05:32:50Z")
Does this make any sense (Only the app seems updated 4 months ago, not a few weeks): > ![Screenshot_20231214-063106_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/9/c9425e94a07d92674968b622de6df69101c8b3fd.jpeg) ---
**Author:** ![john1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/john1/32/79000_2.png) [@john1](https://community.homey.app/u/john1)\ **Post date:** [December 15, 2023, 3:55pm UTC](https://community.homey.app/t/august-lock-no-longer-working/95862/9 "2023-12-15T15:55:49Z")
Yes. I’m using Yale Access and am located in the USA. I contacted the app support team. They said this was a known issue, and they are working to address. No further updates, will post updates here. ---
**Author:** ![amcdnl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/amcdnl/32/84331_2.png) [@amcdnl](https://community.homey.app/u/amcdnl)\ **Post date:** [January 22, 2024, 1:37pm UTC](https://community.homey.app/t/august-lock-no-longer-working/95862/10 "2024-01-22T13:37:29Z")
Also located in the US. I contacted the dev back when I first found this but haven’t heard back since. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 22, 2024, 1:53pm UTC](https://community.homey.app/t/august-lock-no-longer-working/95862/11 "2024-01-22T13:53:59Z")
Related topic: [https://community.homey.app/t/yale-assure-2-can-t-be-reinstalled-after-deleting/97039](https://community.homey.app/t/yale-assure-2-can-t-be-reinstalled-after-deleting/97039) A ticket was created end of November 2023: > [@\[APP\] Yale Access - Home security at your fingertips (USA & Canada)](https://community.homey.app/t/app-yale-access-home-security-at-your-fingertips-usa-canada/109046/14): > > I have created a ticket at [Welcome at Drienerlo Engineering Solutions! | Drenso](https://drenso.nl/en/) who have build the Yale Access app. > > ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/9/89f602ef9f873283f1cb7947930cee525b7a5cc9.png) ---
**Author:** ![Doekse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/doekse/32/109415_2.png) [@Doekse](https://community.homey.app/u/Doekse)\ **Post date:** [January 29, 2024, 12:20pm UTC](https://community.homey.app/t/august-lock-no-longer-working/95862/12 "2024-01-29T12:20:38Z")
I also posted this is some other thread, but if you’ve missed it; There was a bug with the Yale API, we needed a new key. Should be fixed with the new version _([v1.9.7](https://homey.app/nl-nl/app/com.yalehome/Yale-Access/))_ 😉 👍 ---
**Author:** ![litsiew](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/litsiew/32/68079_2.png) [@litsiew](https://community.homey.app/u/litsiew)\ **Post date:** [February 12, 2024, 3:30am UTC](https://community.homey.app/t/august-lock-no-longer-working/95862/13 "2024-02-12T03:30:01Z")
I wrote in to August and they said: (1) They confirmed if we delete the lock, and if we’re outside USA/Canada, we can’t add it (2) Said there was NO SOLUTION for me (in Singapore) Does this also means that the API can’t be added for Homey if lock is outside US/Canada? However, I’m also using Home Assistant and the integration continues to work though. Only that I cannot identify who unlocked the lock, when I previously can with the Homey August integration. Looks like I have to purchase another smart lock from another company.