# Aqara

**URL:** <https://community.homey.app/t/aqara/119879>\
**Category:** Apps\
**Tags:** homey-pro\
**Created:** [November 6, 2024, 10:46am UTC](https://community.homey.app/t/aqara/119879 "2024-11-06T10:46:50Z")\
**Posts on this page:** 10\
**Page:** 1

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**Author:** ![FlorisFranken](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/florisfranken/32/35223_2.png) [@FlorisFranken](https://community.homey.app/u/FlorisFranken)\
**Post date:** [November 6, 2024, 10:46am UTC](https://community.homey.app/t/aqara/119879/1 "2024-11-06T10:46:50Z")

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Goedemorgen,

Een kennis van me heeft een Homeypro (early2023) aangeschaft.

Alleen krijgt de aqara app niet geinstalleerd?

Is dit bekend?

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [November 6, 2024, 10:54am UTC](https://community.homey.app/t/aqara/119879/2 "2024-11-06T10:54:54Z")

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Wat bedoel je met “niet geinstalleerd”? Foutmeldingen? Iets anders?

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**Author:** ![FlorisFranken](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/florisfranken/32/35223_2.png) [@FlorisFranken](https://community.homey.app/u/FlorisFranken)\
**Post date:** [November 6, 2024, 11:33am UTC](https://community.homey.app/t/aqara/119879/3 "2024-11-06T11:33:55Z")

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Hoi Robert,

Deze melding geeft hij…

Aqara is niet compatible op geselcteerde Homey.

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [November 6, 2024, 11:48am UTC](https://community.homey.app/t/aqara/119879/4 "2024-11-06T11:48:41Z")

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> [@FlorisFranken](#):
>
> Aqara is niet compatible op geselcteerde Homey.

Draait ie wel de meest recente firmware versie dan?

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**Author:** ![FlorisFranken](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/florisfranken/32/35223_2.png) [@FlorisFranken](https://community.homey.app/u/FlorisFranken)\
**Post date:** [November 6, 2024, 12:22pm UTC](https://community.homey.app/t/aqara/119879/5 "2024-11-06T12:22:45Z")

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Hij draait op de nieuwste versie 12.1.2

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [November 6, 2024, 12:27pm UTC](https://community.homey.app/t/aqara/119879/6 "2024-11-06T12:27:53Z")

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En is de geselecteerde Homey wel correct? Niet dat ie per ongeluk een Homey Cloud heeft aangemaakt (alhoewel de Aqara app daar ook op zou moeten werken).

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**Author:** ![FlorisFranken](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/florisfranken/32/35223_2.png) [@FlorisFranken](https://community.homey.app/u/FlorisFranken)\
**Post date:** [November 6, 2024, 4:22pm UTC](https://community.homey.app/t/aqara/119879/7 "2024-11-06T16:22:50Z")

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Hij kan geen Homey selecteren.

Ik heb hem gevraagd om een andere app te selecteren maar ook daarbij hetzelfde probleem…

Stroom is er ook al afgeweest.

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<div class="post-metadata">

**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [November 6, 2024, 4:31pm UTC](https://community.homey.app/t/aqara/119879/8 "2024-11-06T16:31:07Z")

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Dan moet ie misschien maar even contact opnemen met Athom: [https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request](https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request)

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [November 7, 2024, 2:08am UTC](https://community.homey.app/t/aqara/119879/9 "2024-11-07T02:08:24Z")

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Wat ook zou kunnen helpen is een fabrieks reset uitvoeren.

> **[Resetting Homey Pro (Early 2023) to Factory Settings](https://support.homey.app/hc/en-us/articles/7261843930396-Resetting-Homey-Pro-Early-2023-to-Factory-Settings)**
>
> Resetting Homey Pro (Early 2023) to factory settings will delete all stored data on Homey Pro, including Apps, Flows, Insights, Devices, stored Wi-Fi credentials etc.
> 
>     
>   
> To reset Homey Pro (E...

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<div class="post-metadata">

**Author:** ![FlorisFranken](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/florisfranken/32/35223_2.png) [@FlorisFranken](https://community.homey.app/u/FlorisFranken)\
**Post date:** [November 14, 2024, 9:34pm UTC](https://community.homey.app/t/aqara/119879/10 "2024-11-14T21:34:03Z")

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Het is opgelost !

Bleek dat hij verkeerde inlog gegevens had gebruikt.

Dank jullie wel voor de hulp.

Mvg Floris