# Aqara sensors stopped working? **URL:** \ **Category:** Devices\ **Tags:** zigbee\ **Created:** [April 5, 2021, 5:12pm UTC](https://community.homey.app/t/aqara-sensors-stopped-working/45794 "2021-04-05T17:12:05Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Nymalt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nymalt/32/29792_2.png) [@Nymalt](https://community.homey.app/u/Nymalt)\ **Post date:** [April 5, 2021, 5:12pm UTC](https://community.homey.app/t/aqara-sensors-stopped-working/45794/1 "2021-04-05T17:12:06Z")
Hi, I recently added a few more Aqara sensors to my setup at home. I used to have just 3 temperature sensors and 2 smart plugs, and now I added more and have a total of: 4 Aqara Motion sensors 5 Aqara Temperature sensors 3 Aqara Window/door-sensor 2 Aqara Smart plug with power meter Now I’m having issues with some of the temperature sensors not updating anymore, and motion sensor not working 100% as intended. I have read something about a number of max Zigbee units, but from my setup I can’t really say I’m at that limit yet ? ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/f/8fd8e2a4e5cda9933af252627f864856923b3a65.png) Any help is appreciated to solve my problem here to get all units working. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [April 5, 2021, 11:16pm UTC](https://community.homey.app/t/aqara-sensors-stopped-working/45794/2 "2021-04-05T23:16:35Z")
This should work fine with 2 routers. But the router below your other router is offline, that doesn’t help, and can ‘confuse’ your mesh. That smartplug should be on mains 24/7. [Try this, maybe it helps](https://community.homey.app/t/fixing-disconnected-zigbee-devices-without-having-to-modify-all-flows/37896) The ‘thing’ with the “?” signs where the route icon should be, is pretty common. Please report it @ Athom, hopefully a fix is on it’s way… ---
**Author:** ![Nymalt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nymalt/32/29792_2.png) [@Nymalt](https://community.homey.app/u/Nymalt)\ **Post date:** [April 6, 2021, 6:58am UTC](https://community.homey.app/t/aqara-sensors-stopped-working/45794/3 "2021-04-06T06:58:29Z")
Hi and thank you. Both smart plugs are plugged in 24/7. One is constantly switched on, and the other has an autoswitch after not beeing used for 15 minutes - however always plugged in. Both smart plugs are even working, so it’s weird that one of them shows as offline. Will report the error to Athom. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [April 6, 2021, 11:08am UTC](https://community.homey.app/t/aqara-sensors-stopped-working/45794/4 "2021-04-06T11:08:08Z")
YW! > [@Nymalt](#): > > the other has an autoswitch after not beeing used for 15 minutes - however always plugged in The one which is switched off automatically, should stay online as router. If that isn’t possible I wouldn’t use it anylonger. It messes up your mesh. ---
**Author:** ![tlangelaar](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tlangelaar/32/10980_2.png) [@tlangelaar](https://community.homey.app/u/tlangelaar)\ **Post date:** [April 6, 2021, 5:17pm UTC](https://community.homey.app/t/aqara-sensors-stopped-working/45794/5 "2021-04-06T17:17:26Z")
The auto off should be (and as far as I’ve seen for all my types of sockets) for the output, not for the socket itself with its Zigbee. But I don’t have this specific type of Aqara plug. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [April 6, 2021, 7:28pm UTC](https://community.homey.app/t/aqara-sensors-stopped-working/45794/6 "2021-04-06T19:28:56Z")
That seems to make sense. But the zigbee should stay up indeed. ---
**Author:** ![glenn\_clough](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/glenn_clough/32/9666_2.png) [@glenn\_clough](https://community.homey.app/u/glenn_clough)\ **Post date:** [April 18, 2021, 4:02am UTC](https://community.homey.app/t/aqara-sensors-stopped-working/45794/7 "2021-04-18T04:02:22Z")
did they start working? both my motion sensors stopped working about then as well. both brand new and had been working for a number of weeks, then just no data from them for 2 weeks ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [April 18, 2021, 6:03am UTC](https://community.homey.app/t/aqara-sensors-stopped-working/45794/8 "2021-04-18T06:03:17Z")
A user on the Homey Slack channel had issues with Xiaomi Aqara magnet sensors that stopped working. He contacted Athom and sent a diagnostics report, from which Athom concluded that the sensors (two of them) were at fault. When he moved the sensors from Homey to deCONZ they worked just fine. ---
**Author:** ![Nymalt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nymalt/32/29792_2.png) [@Nymalt](https://community.homey.app/u/Nymalt)\ **Post date:** [April 19, 2021, 6:17pm UTC](https://community.homey.app/t/aqara-sensors-stopped-working/45794/9 "2021-04-19T18:17:01Z")
Nope - I should have enough repeaters. However Athom support told me to get more repeaters to get them working which I find bit weird. I have ordred more to test it, but not satisfied with Athom support answer imho. I also sent diagnostics to them - but was like they didnt even look at it or refered to it. ---
**Author:** ![quackyo](https://avatars.discourse-cdn.com/v4/letter/q/dc4da7/32.png) [@quackyo](https://community.homey.app/u/quackyo)\ **Post date:** [April 29, 2021, 11:34am UTC](https://community.homey.app/t/aqara-sensors-stopped-working/45794/10 "2021-04-29T11:34:14Z")
I’m “the user on Homey Slack” robertklep is referring to. Problem still exists. Athom support claims HW error since I supposedly am the only one with these problems. I find that hard to believe. The sensors stops sending data to Homey. Or more correctly, Homey stops receiving data. I can see that the magnet sensors sends data, as they blink when I play with their magnet. This happens after ±1 hour after pairing. Both when doing multiple zigbee hops (from garage), or when doing no hops (1 meter from Homey). I have more routers than battery devices in my network, and all other devices (Namron(Sunricher), Ikea, Sonoff) works without a hitch. And, as robert wrote, both sensors works fine for days when I pair them to conbee/deCONZ. ---
**Author:** ![Undertaker](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/undertaker/32/53278_2.png) [@Undertaker](https://community.homey.app/u/Undertaker)\ **Post date:** [April 29, 2021, 4:24pm UTC](https://community.homey.app/t/aqara-sensors-stopped-working/45794/11 "2021-04-29T16:24:04Z")
I can confirm your statement. The connection with Homey fails after approx 60 minutes. I have had the sensors on the Conbee for 2 weeks now. I couldn’t find any more disturbances. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [April 29, 2021, 4:54pm UTC](https://community.homey.app/t/aqara-sensors-stopped-working/45794/12 "2021-04-29T16:54:42Z")
All of your sensors are broken, Athom says so 😛 ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [April 29, 2021, 5:28pm UTC](https://community.homey.app/t/aqara-sensors-stopped-working/45794/13 "2021-04-29T17:28:01Z")
Then please write them about your experience - more of you will contact them, the sooner Athom developer will take a look… ---
**Author:** ![Undertaker](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/undertaker/32/53278_2.png) [@Undertaker](https://community.homey.app/u/Undertaker)\ **Post date:** [April 29, 2021, 5:45pm UTC](https://community.homey.app/t/aqara-sensors-stopped-working/45794/14 "2021-04-29T17:45:24Z")
> [@robertklep](#): > > Alle Ihre Sensoren sind kaputt, sagt Athom Yes I know. Thank goodness there is Mr. Conbee who was able to fix them all. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [April 29, 2021, 6:25pm UTC](https://community.homey.app/t/aqara-sensors-stopped-working/45794/15 "2021-04-29T18:25:42Z")
Made me think of “computer says no” 😅 [![](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/8/f8d218a72e2d5d018aa4753cf4eae8e5408811b2.jpeg ".: - Little Britain - Computer says no - :.") ](https://www.youtube.com/watch?v=0n_Ty_72Qds) ---
**Author:** ![Miroslav\_Gluch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/miroslav_gluch/32/34842_2.png) [@Miroslav\_Gluch](https://community.homey.app/u/Miroslav_Gluch)\ **Post date:** [May 26, 2021, 10:23am UTC](https://community.homey.app/t/aqara-sensors-stopped-working/45794/16 "2021-05-26T10:23:14Z")
Hi, I’m starting to get angry with the aqara motion sensor. After adding to Homey, it works properly for a day or two, then flashes blue several times and has not responded to movement since. I tried to replace the battery, pair it again, but nothing helps. Other motion sensors work normally. Does anyone have a similar experience? Do you think it’s broken? Zigbee network should be fine, I have enough routers and signal repeaters. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [May 26, 2021, 11:25am UTC](https://community.homey.app/t/aqara-sensors-stopped-working/45794/17 "2021-05-26T11:25:09Z")
Sounds like the sensor drops out of the network. Have you checked out [Homey Developer Tools](https://tools.developer.homey.app/tools/zigbee) to see the status of your device when it fails? ---
**Author:** ![Nymalt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nymalt/32/29792_2.png) [@Nymalt](https://community.homey.app/u/Nymalt)\ **Post date:** [May 26, 2021, 12:33pm UTC](https://community.homey.app/t/aqara-sensors-stopped-working/45794/18 "2021-05-26T12:33:41Z")
Hi, I have reset every single Zigee unit and set them all up again, and now one after the other the sensors stop working again. How do I see when it fails ? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [May 26, 2021, 12:34pm UTC](https://community.homey.app/t/aqara-sensors-stopped-working/45794/19 "2021-05-26T12:34:48Z")
I don’t know exactly what will be shown when it fails. When it does, make a screenshot of the line for the failing device and post it here. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [May 26, 2021, 3:44pm UTC](https://community.homey.app/t/aqara-sensors-stopped-working/45794/20 "2021-05-26T15:44:51Z")
How’s the wifi vs. zigbee frequencies? Aqara verbinding kwijt: > [@Fixing disconnected Zigbee devices (without having to modify all flows)](https://community.homey.app/t/fixing-disconnected-zigbee-devices-without-having-to-modify-all-flows/37896): > > With the release of Homey firmware 5.0.0 some improvements have been made to the Zigbee stack. I experienced some devices that stopped communicating with Homey in previous firmware rc’s. For me most where battery powered Aqara & Xiaomi ZigBee sensors As I didn’t want to have to fix flows I have do the following: Remove the battery for a couple of seconds And/Or start pairing the same device without removing it, just in place where it was mounted. (Not near Homey) you get a [dupicate de… Zigbee & WiFi Interference check: > **[WiFi ZigBee Interference Checker](https://www.ostgardh.se/wifi_zigbee/index.html)** Background: [https://support.metageek.com/hc/en-us/articles/203845040-ZigBee-and-WiFi-Coexistence](https://support.metageek.com/hc/en-us/articles/203845040-ZigBee-and-WiFi-Coexistence) Wifi hints: > **[Channels 1, 6, 11 — Only](http://wifimetrix.com/channels-1-6-11-only)** [Next page](https://community.homey.app/t/aqara-sensors-stopped-working/45794.md?page=2)