# Aqara sensors not updating **URL:** \ **Category:** Questions & Help\ **Created:** [May 23, 2019, 9:11am UTC](https://community.homey.app/t/aqara-sensors-not-updating/13538 "2019-05-23T09:11:11Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![cmd](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cmd/32/8427_2.png) [@cmd](https://community.homey.app/u/cmd)\ **Post date:** [May 23, 2019, 9:11am UTC](https://community.homey.app/t/aqara-sensors-not-updating/13538/1 "2019-05-23T09:11:11Z")
Hello, Have an issue with my new homey and aqara temperature sensor . It updated fine for a few hours and then it stopped . I have messaged the app developer and they say it’s a Homey zigbee network issue and that I should report it to speed it up. I couldn’t find a add button on athom GitHub however after login in. So how can I get an official support request for this issue ? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [May 23, 2019, 9:14am UTC](https://community.homey.app/t/aqara-sensors-not-updating/13538/2 "2019-05-23T09:14:54Z")
The official form is here: [https://support.athom.com/hc/en-us/requests/new](https://support.athom.com/hc/en-us/requests/new) ---
**Author:** ![cmd](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cmd/32/8427_2.png) [@cmd](https://community.homey.app/u/cmd)\ **Post date:** [May 28, 2019, 6:31am UTC](https://community.homey.app/t/aqara-sensors-not-updating/13538/3 "2019-05-28T06:31:43Z")
Tried contacting Homey via that form, on twitter, facebook, they seem to be ignoring all issues that are their fault which sucks. ---
**Author:** ![Mario\_Me](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mario_me/32/12703_2.png) [@Mario\_Me](https://community.homey.app/u/Mario_Me)\ **Post date:** [December 29, 2019, 7:22pm UTC](https://community.homey.app/t/aqara-sensors-not-updating/13538/4 "2019-12-29T19:22:33Z")
Yeah, well - there’s no way. That’s the negative side of a very community driven project. 😁