# Aqara Doorsensors stopped working **URL:** \ **Category:** Devices\ **Created:** [June 25, 2023, 7:10pm UTC](https://community.homey.app/t/aqara-doorsensors-stopped-working/83186 "2023-06-25T19:10:36Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![DavidH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/davidh/32/46160_2.png) [@DavidH](https://community.homey.app/u/DavidH)\ **Post date:** [June 25, 2023, 7:10pm UTC](https://community.homey.app/t/aqara-doorsensors-stopped-working/83186/1 "2023-06-25T19:10:36Z")
Hi, I have had 7 Aqara Door and Window sensors working great through Homey for a year now. Yesterday, all of a sudden, they all stopped working. Nothing changed in the physical setup, the Zigbee network setup or any app updates. Other Aqara items like switches still work fine. I went through the hassle of re-pairing all of the sensors, and they worked for about an hour, and then they stopped again. Anyone have a similar issue that you may have fixed? Any ideas? Edit: they all still (technically) function, the blue light shows when I press the button. But nothing happens on Homey’s end. **UPDATE: turns out my IKEA smart bulbs were interfering with the Aqara signal, and I ended up replacing the bulbs with Hue bulbs. Aqara stuff magically started working again once the Zigbee network was updated.** ---
**Author:** ![Mike1233](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike1233/32/20991_2.png) [@Mike1233](https://community.homey.app/u/Mike1233)\ **Post date:** [June 25, 2023, 9:50pm UTC](https://community.homey.app/t/aqara-doorsensors-stopped-working/83186/2 "2023-06-25T21:50:57Z")
Did you first try a reset of the Aqara app? Reset Homey? Ptp? (power down for about 12 minutes). Use another powerplug if it is still the original one. Change batteries? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 26, 2023, 1:26am UTC](https://community.homey.app/t/aqara-doorsensors-stopped-working/83186/3 "2023-06-26T01:26:17Z")
Changing batteries is a good start. Although it’s odd they’re all out of juice on the same day. Homey’s battery indicator is not always very realistic, some Aqara’s contact sensors report 100% battery juice day in day out. Zigbee and wifi operate in the same frequency band; When nothing has changed on your systems, is your 2.4GHz wifi on a fixed channel, or auto select? Did a nearby neighbour change / replace their wifi gear? ---
**Author:** ![DavidH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/davidh/32/46160_2.png) [@DavidH](https://community.homey.app/u/DavidH)\ **Post date:** [June 26, 2023, 5:40am UTC](https://community.homey.app/t/aqara-doorsensors-stopped-working/83186/4 "2023-06-26T05:40:48Z")
Tried all of the above already, no change. Batteries were all replaced a few weeks ago, so they are all pretty new. I’ll try resetting everything again though, just to be sure ---
**Author:** ![DavidH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/davidh/32/46160_2.png) [@DavidH](https://community.homey.app/u/DavidH)\ **Post date:** [June 26, 2023, 5:42am UTC](https://community.homey.app/t/aqara-doorsensors-stopped-working/83186/5 "2023-06-26T05:42:24Z")
I have no way of knowing if a neighbour has changed anything. But it they have, how would I fix my zigbee network? One of the sensors is about 2 meters away from Homey with a direct line of sight, so interference shouldn’t be an issue right? ---
**Author:** ![Paul](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/paul/32/12987_2.png) [@Paul](https://community.homey.app/u/Paul)\ **Post date:** [June 26, 2023, 11:08am UTC](https://community.homey.app/t/aqara-doorsensors-stopped-working/83186/6 "2023-06-26T11:08:07Z")
Try a PTP for only +/- 5 seconds. This helped me, in similar situations. (After a “long” PTP my zigbee devices almost never works. I have to do a “short” PTP afterwards.) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 26, 2023, 11:48am UTC](https://community.homey.app/t/aqara-doorsensors-stopped-working/83186/7 "2023-06-26T11:48:37Z")
I don’t know what’s the issue yet, so that’s why I question the possible interference. > [@DavidH](#): > > I have no way of knowing if a neighbour has changed anything Measure it 😉 Wifi analyze tools - Android tools: Wifi Analyzer (& Wifi Heatmap) - Iphone tool: Network Analyzer Pro ($4,‐) (& Wifi Sweetspots (=heatmap) ) > [@DavidH](#): > > But it they have, how would I fix my zigbee network? With wifi analyzer, you can see who uses which 2.4GHz channel numbers. With that info you can[change your zigbee channel](https://tools.developer.homey.app/tools/zigbee), or when it’s your own wifi, change your wifi channel. One issue, the neighbours probably have auto channel enabled, so it’s a losing battle unless you can agree with them who uses which fixed channel number. ![Screenshot from 2023-04-13 22-39-46](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/e/3eed7c9cedcdcbec3888f29554260a93916f36b6.png) > [@DavidH](#): > > One of the sensors is about 2 meters away from Homey with a direct line of sight, so interference shouldn’t be an issue right? That’s an assumption. When a running microwave sits in the direct neighbourhood, it sure can interfere. Of course there’s no microwave nearby (is it? 😜 ), but I’m just showing a scenario. . Question, you didn’t added some Ikea tradfri lights but forgot about it? (no offence, just trying to think of any changes) _Ikea lights and Aqara sensors do not match on a Pro 201x (don’t know if that’s still the case on Pro 2023)_ ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 26, 2023, 11:53am UTC](https://community.homey.app/t/aqara-doorsensors-stopped-working/83186/8 "2023-06-26T11:53:46Z")
> [@Paul](#): > > After a “long” PTP my zigbee devices almost never works Give it time? It can take hours sometimes. > [@Paul](#): > > I have to do a “short” PTP afterwards Isn’t it less destructive to just [soft restart](https://tools.developer.homey.app/tools/system) it. I just don’t like PtP’s in general ---
**Author:** ![Paul](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/paul/32/12987_2.png) [@Paul](https://community.homey.app/u/Paul)\ **Post date:** [June 26, 2023, 12:28pm UTC](https://community.homey.app/t/aqara-doorsensors-stopped-working/83186/9 "2023-06-26T12:28:38Z")
I am just telling my experience, and a short ptp really worked for me. It also worked (for me) when I couldn’t add a new device. I do a ptp only when all the other options didn’t work. So far no Homey (pro 2016/2019) ruined jet 😅 ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 26, 2023, 12:30pm UTC](https://community.homey.app/t/aqara-doorsensors-stopped-working/83186/10 "2023-06-26T12:30:44Z")
> [@Paul](#): > > So far no Homey (pro 2016/2019) ruined jet You lucky bastard 😜 🤣 🤣 🤣 ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [June 27, 2023, 6:22am UTC](https://community.homey.app/t/aqara-doorsensors-stopped-working/83186/11 "2023-06-27T06:22:05Z")
> [@DavidH](#): > > Yesterday, all of a sudden, they all stopped working. Just a note: New, stable firmware versions were released yesterday. Both for the HP23, as well as for the older models. ---
**Author:** ![Colydon](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/colydon/32/84764_2.png) [@Colydon](https://community.homey.app/u/Colydon)\ **Post date:** [July 29, 2023, 6:09pm UTC](https://community.homey.app/t/aqara-doorsensors-stopped-working/83186/12 "2023-07-29T18:09:33Z")
Did you manage to solve this? I bought two new Aqara door sensors today, I installed them and I am facing exactly the same issue with both of them: I can pair them easily with my HP23, they work for about an hour and then they stop working. With any other device (including Aqara motion sensors) I haven’t had a single issue. ---
**Author:** ![DavidH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/davidh/32/46160_2.png) [@DavidH](https://community.homey.app/u/DavidH)\ **Post date:** [July 30, 2023, 10:17am UTC](https://community.homey.app/t/aqara-doorsensors-stopped-working/83186/13 "2023-07-30T10:17:13Z")
Not yet. I’m testing some batteries at the moment but connection to Homey is spotty at best. ---
**Author:** ![Colydon](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/colydon/32/84764_2.png) [@Colydon](https://community.homey.app/u/Colydon)\ **Post date:** [July 30, 2023, 10:55am UTC](https://community.homey.app/t/aqara-doorsensors-stopped-working/83186/14 "2023-07-30T10:55:17Z")
Thanks for your reply. For me it’s hard to believe that the batteries are the cause as mine are brand new and both devices are having the same issue. Also I don’t think that all your batteries suddenly became low at the same time. And even though the sensors do not give any signal to Homey, pressing the pair-button works fine, which also shows that the batteries are good. I will write a message in the Aqara-topic soon, hopefully the developer or anyone else has an idea what might cause the issue. ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [July 30, 2023, 12:01pm UTC](https://community.homey.app/t/aqara-doorsensors-stopped-working/83186/15 "2023-07-30T12:01:24Z")
Please don’t mix up the issues with a HP19 (or earlier) and a HP23. Because @DavidH wrote that his door sensors worked great for a year now, I guess he’s using a HP19 (or earlier), right? @Colydon, you’re using a HP23. So this behavior is a known problem with the HP23: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/6/a6bc5f56fe78f31a216d5a506420ec87a4946c4c.png) ([Source](https://homey.app/en-us/wiki/hp23-early-access/)) However, it makes sense to describe your problems in the Aquara thread. ---
**Author:** ![DavidH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/davidh/32/46160_2.png) [@DavidH](https://community.homey.app/u/DavidH)\ **Post date:** [July 30, 2023, 12:35pm UTC](https://community.homey.app/t/aqara-doorsensors-stopped-working/83186/16 "2023-07-30T12:35:22Z")
> [@DirkG](#): > > I guess he’s using a HP19 (or earlier), right? Yes, I have a HP19. ---
**Author:** ![Colydon](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/colydon/32/84764_2.png) [@Colydon](https://community.homey.app/u/Colydon)\ **Post date:** [July 30, 2023, 12:54pm UTC](https://community.homey.app/t/aqara-doorsensors-stopped-working/83186/17 "2023-07-30T12:54:44Z")
The reason I replied to this thread is because the result of the issue David mentioned in his first post is exactly the same as the issue that I experience with the same Aqara-devices. I was aware of the known Zigbee issue (even though I never experienced any issue with any Zigbee device until now, including various Aqara motion sensors), but it doesn’t seem to apply to the issue I am facing now as they say that devices might not report after one or two days. My Aqara sensors stop functioning within an hour already. But indeed, I will post a message in the Aqara thread as well. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [July 30, 2023, 1:17pm UTC](https://community.homey.app/t/aqara-doorsensors-stopped-working/83186/18 "2023-07-30T13:17:42Z")
> [@Colydon](#): > > For me it’s hard to believe that the batteries are the cause as mine are brand new and both devices are having the same issue. Also I don’t think that all your batteries suddenly became low at the same time. I don’t really get it why you turn down really good fault searching practice. Thinking does not help in this case. Just change batteries for real brand new ones, it’ll cost you 3 minutes of your life, and then you know for sure if the batteries are part of the problems or not. I write this to help you find the culprit 🤗 ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [July 30, 2023, 1:20pm UTC](https://community.homey.app/t/aqara-doorsensors-stopped-working/83186/19 "2023-07-30T13:20:31Z")
> [@Colydon](#): > > but it doesn’t seem to apply to the issue I am facing now as they say that devices might not report after one or two days. My Aqara sensors stop functioning within an hour already. [Potato, potato](https://idioms.thefreedictionary.com/potato+potato). ---
**Author:** ![Colydon](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/colydon/32/84764_2.png) [@Colydon](https://community.homey.app/u/Colydon)\ **Post date:** [July 30, 2023, 1:27pm UTC](https://community.homey.app/t/aqara-doorsensors-stopped-working/83186/20 "2023-07-30T13:27:50Z")
Haha, thanks Peter. You are right. The reason I sad it was that I cannot believe that the batteries in all 7 of topicstarters’ sensors died at the same time. And as I face the same issue, I had the idea that something else might cause the issue. Additionally, when repairing works fine, to me it feels that the batteries do actually work. I will replace my batteries and will see if the issue is solved. [Next page](https://community.homey.app/t/aqara-doorsensors-stopped-working/83186.md?page=2)