# Aqara Door and Windows sensor T1 issue **URL:** \ **Category:** Devices\ **Created:** [March 5, 2024, 7:41pm UTC](https://community.homey.app/t/aqara-door-and-windows-sensor-t1-issue/105620 "2024-03-05T19:41:10Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![ArnarS](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arnars/32/33981_2.png) [@ArnarS](https://community.homey.app/u/ArnarS)\ **Post date:** [March 5, 2024, 7:41pm UTC](https://community.homey.app/t/aqara-door-and-windows-sensor-t1-issue/105620/1 "2024-03-05T19:41:10Z")
Hi all. I just bought an Aqara Door and Windows Sensor T1. And I cannot get it to trigger an alarm. The installation was smooth and I see the device. I can see it in the Zigbee devices list. I can interview it. Is there anyone here with a similiar story? Athom support suggests the sensor is broken. But it is fresh off the shelf. Hardware: Homey Early 2019 v. 10.0.7 best regards Arnar ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [March 5, 2024, 9:14pm UTC](https://community.homey.app/t/aqara-door-and-windows-sensor-t1-issue/105620/2 "2024-03-05T21:14:29Z")
> [@ArnarS](#): > > But it is fresh off the shelf. That’s no guarantee, it still can be broken in some way. Have you tried if it sends an alarm signal when you use an other magnet? Have you tried to put the magnet on each side of the sensor? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [March 6, 2024, 6:10am UTC](https://community.homey.app/t/aqara-door-and-windows-sensor-t1-issue/105620/3 "2024-03-06T06:10:08Z")
> [@ArnarS](#): > > And I cannot get it to trigger an alarm. How are you testing? ---
**Author:** ![ArnarS](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arnars/32/33981_2.png) [@ArnarS](https://community.homey.app/u/ArnarS)\ **Post date:** [March 6, 2024, 6:39am UTC](https://community.homey.app/t/aqara-door-and-windows-sensor-t1-issue/105620/4 "2024-03-06T06:39:20Z")
I created a flow with a contact alarm trigger, which then makes Homey say hello. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/e/5ea8a9baebe881806c6eb8b7dbc0dd8d3a203c5c.png) I also monitor the device icon in the mobile app to see if it shows the exclamation mark when triggered I have tried the magnet in all possible side combinations. =\> none work I have tried the magnet on another aqara sensor (not T1) =\> that works I have tried the sensor with another aqara magnet =\> did not work When I place the sensor near my ear and remove the magnet I hear a faint click sound. . ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [March 6, 2024, 6:42am UTC](https://community.homey.app/t/aqara-door-and-windows-sensor-t1-issue/105620/5 "2024-03-06T06:42:50Z")
> [@ArnarS](#): > > When I place the sensor near my ear and remove the magnet I hear a faint click sound. It shouldn’t make any sound. If it does, there might be a loose connection inside the device. ---
**Author:** ![ArnarS](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arnars/32/33981_2.png) [@ArnarS](https://community.homey.app/u/ArnarS)\ **Post date:** [March 6, 2024, 6:44am UTC](https://community.homey.app/t/aqara-door-and-windows-sensor-t1-issue/105620/6 "2024-03-06T06:44:47Z")
And should also mention that I do not have an aqara hub, which I guess I need if I want to test the sensor ‘alone’ as athom support suggests. Which kind of brings up Homey’s biggest flaw (in my mind). You cannot do firmware updates on devices without the brand´s hub. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [March 6, 2024, 6:48am UTC](https://community.homey.app/t/aqara-door-and-windows-sensor-t1-issue/105620/7 "2024-03-06T06:48:09Z")
> [@ArnarS](#): > > which I guess I need if I want to test the sensor ‘alone’ as athom support suggests. Did they really? Even though Homey is “the last smart home hub you’ll ever need”? 🤦🏼‍♂️ ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/8/c8d73b7db9ec9d5e7b112489811c83d6d344db5e.jpeg) > [@](#): > > Which kind of brings up Homey’s biggest flaw (in my mind). You cannot do firmware updates on devices without the brand´s hub. It won’t be a firmware issue. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [March 6, 2024, 11:12pm UTC](https://community.homey.app/t/aqara-door-and-windows-sensor-t1-issue/105620/8 "2024-03-06T23:12:48Z")
I don’t think there’s more to test now. I guess you’d return it to the shop and let them show if it works. If not, you should receive a replacement. ---
**Author:** ![Kevin\_de\_Jong](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kevin_de_jong/32/34144_2.png) [@Kevin\_de\_Jong](https://community.homey.app/u/Kevin_de_Jong)\ **Post date:** [March 8, 2024, 1:58pm UTC](https://community.homey.app/t/aqara-door-and-windows-sensor-t1-issue/105620/9 "2024-03-08T13:58:25Z")
Hi Arnas, Quite similair problem over here. Any solution yet? ---
**Author:** ![ArnarS](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arnars/32/33981_2.png) [@ArnarS](https://community.homey.app/u/ArnarS)\ **Post date:** [March 8, 2024, 7:01pm UTC](https://community.homey.app/t/aqara-door-and-windows-sensor-t1-issue/105620/10 "2024-03-08T19:01:50Z")
Yeah, its probably a faulty product. I am returning it and will get another, which hopefully will work. Another interesting thing about my ‘athom support experience’ is that they were very quick in closing the ticket. Their reasoning was that this was a 3rd party app, I should contact the app vendor. I pointed out that it was using an ‘official’ app, not a ‘community’ app. Was then told that: yes, it is an official app, but created by a 3rd party, and therefore I should talk to the vendor. So I wonder, how many apps are ‘official’ AND made by athom? Like your picture 🙂 ---
**Author:** ![ArnarS](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arnars/32/33981_2.png) [@ArnarS](https://community.homey.app/u/ArnarS)\ **Post date:** [March 8, 2024, 7:04pm UTC](https://community.homey.app/t/aqara-door-and-windows-sensor-t1-issue/105620/11 "2024-03-08T19:04:20Z")
No solution yet. I am gonna return the sensor and get a replacement ---
**Author:** ![Kevin\_de\_Jong](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kevin_de_jong/32/34144_2.png) [@Kevin\_de\_Jong](https://community.homey.app/u/Kevin_de_Jong)\ **Post date:** [March 8, 2024, 7:15pm UTC](https://community.homey.app/t/aqara-door-and-windows-sensor-t1-issue/105620/12 "2024-03-08T19:15:50Z")
Ok, Will do the same. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [March 9, 2024, 8:20pm UTC](https://community.homey.app/t/aqara-door-and-windows-sensor-t1-issue/105620/13 "2024-03-09T20:20:43Z")
> [@ArnarS](#): > > an ‘official’ app, not a ‘community’ app. Like other examples (f.e. error messages no one understands), Athom doesn’t seem to always test stuff in ‘real life, real user’ settings. Many folks seem to connect “Official” to “something Athom is involved in”. Which makes perfect sense. Athom should introduce _three_ categories, while _there are_ three types of app developers imho: - Athom, - a brand/company, - a 3rd party independent developer . > [@ArnarS](#): > > I wonder, how many apps are ‘official’ AND made by athom? In the app store, when you click on the developer’s name (next to the “official”/“community” badge), you’ll get an overview ( I counted about 68 apps): > **[Homey apps door Athom B.V.](https://homey.app/nl-nl/apps/author/55db7e3cd4a9b01b3a198118/page/0/)** ---
**Author:** ![Kevin\_de\_Jong](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kevin_de_jong/32/34144_2.png) [@Kevin\_de\_Jong](https://community.homey.app/u/Kevin_de_Jong)\ **Post date:** [March 14, 2024, 1:04pm UTC](https://community.homey.app/t/aqara-door-and-windows-sensor-t1-issue/105620/14 "2024-03-14T13:04:37Z")
Well, my replacement also doenst work. The older version have also a faint click and those works! Sounds like a software bug. ---
**Author:** ![ArnarS](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arnars/32/33981_2.png) [@ArnarS](https://community.homey.app/u/ArnarS)\ **Post date:** [March 23, 2024, 8:06am UTC](https://community.homey.app/t/aqara-door-and-windows-sensor-t1-issue/105620/15 "2024-03-23T08:06:03Z")
just got my replacement as well. No luck there either. Next step is contacting aqara then ☹ ---
**Author:** ![Johan\_Samsioe](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_samsioe/32/68011_2.png) [@Johan\_Samsioe](https://community.homey.app/u/Johan_Samsioe)\ **Post date:** [July 28, 2024, 8:20am UTC](https://community.homey.app/t/aqara-door-and-windows-sensor-t1-issue/105620/16 "2024-07-28T08:20:28Z")
I have the same issue. Old door senirs work but not T1. Installation ok but cant even see battery status nor contact alarm status. Any so lutions? ---
**Author:** ![ArnarS](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arnars/32/33981_2.png) [@ArnarS](https://community.homey.app/u/ArnarS)\ **Post date:** [July 28, 2024, 5:00pm UTC](https://community.homey.app/t/aqara-door-and-windows-sensor-t1-issue/105620/17 "2024-07-28T17:00:24Z")
Still the same. Never did try to contact aqara ---
**Author:** ![RickB](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rickb/32/47671_2.png) [@RickB](https://community.homey.app/u/RickB)\ **Post date:** [July 31, 2024, 1:10pm UTC](https://community.homey.app/t/aqara-door-and-windows-sensor-t1-issue/105620/18 "2024-07-31T13:10:24Z")
My multiple T1 sensors connect to Homey, but do not report contact status or battery status. the same T1 sensors connect to an aqara hub and work without issue. my older aqara sensors connect to Homey and work without issue. i.e. there is something not working for the T1 Sensor in Homey ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [July 31, 2024, 1:34pm UTC](https://community.homey.app/t/aqara-door-and-windows-sensor-t1-issue/105620/19 "2024-07-31T13:34:31Z")
> [@RickB](#): > > there is something not working for the T1 Sensor in Homey In that case you’d best contact the Aqara app developer, otherwise nothing gets fixed > [@\[HOWTO\] Find app support topics or support links](https://community.homey.app/t/howto-find-app-support-topics-or-support-links/68698): > > (NL versie vind je [hier](https://community.homey.app/t/howto-uitleg-hoe-vind-je-het-juiste-app-topic-of-de-juiste-support-links/68702) ) Dear Homey and forum user, Try to ask your question, or post your message, into related topics please: There’s a system with dedicated forum topics for most apps. This way, you will be able to get support the quickest way, and to get directly in touch with fellow app users and the developer(s). If not, there are often alternative support links present, like email or github issue tracker. How to: 1.Goto the app store → [https://homey.app](https://homey.app) 2.Search for the app ---
**Author:** ![Ondrusak](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ondrusak/32/17914_2.png) [@Ondrusak](https://community.homey.app/u/Ondrusak)\ **Post date:** [September 26, 2024, 12:48pm UTC](https://community.homey.app/t/aqara-door-and-windows-sensor-t1-issue/105620/20 "2024-09-26T12:48:06Z")
Hi, my T1 door and window sensors are also not working, any news or solutions? Thank you [Next page](https://community.homey.app/t/aqara-door-and-windows-sensor-t1-issue/105620.md?page=2)