# Aqara Door and Window Sensor can't connect **URL:** \ **Category:** Devices\ **Tags:** homey-pro\ **Created:** [December 3, 2023, 10:46am UTC](https://community.homey.app/t/aqara-door-and-window-sensor-cant-connect/96631 "2023-12-03T10:46:35Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Thomas\_Doorn](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomas_doorn/32/21419_2.png) [@Thomas\_Doorn](https://community.homey.app/u/Thomas_Doorn)\ **Post date:** [December 3, 2023, 10:46am UTC](https://community.homey.app/t/aqara-door-and-window-sensor-cant-connect/96631/1 "2023-12-03T10:46:35Z")
Hi! When I try to pair the Aqara Door and Window Sensor I keep getting the message that there isn’t an app installed for the device, and it adds the sensor as a generic Zigbee device and doesn’t read any of the sensor data. The weird thing is that I already have two other (identical) Aqara Door and Window Sensors that connect and work perfectly. Does anyone know how I can connect them properly? My Zigbee network has 29 routers and 17 enddevices so it’s is very stable. It all connects to a Homey Pro 2023. I already tried restarting the Homey multiple times. I rather not have to reinstall the Aqara app because I then need to reconnect 10+ devices. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 3, 2023, 10:50am UTC](https://community.homey.app/t/aqara-door-and-window-sensor-cant-connect/96631/2 "2023-12-03T10:50:01Z")
> [@Thomas\_Doorn](#): > > The weird thing is that I already have two other (identical) Aqara Door and Window Sensors that connect and work perfectly. Identical by looks, or _really_ identical? Because it sounds like you have newer modules that just aren’t supported by the app yet. ---
**Author:** ![Thomas\_Doorn](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomas_doorn/32/21419_2.png) [@Thomas\_Doorn](https://community.homey.app/u/Thomas_Doorn)\ **Post date:** [December 3, 2023, 10:53am UTC](https://community.homey.app/t/aqara-door-and-window-sensor-cant-connect/96631/3 "2023-12-03T10:53:28Z")
Could be, they look identical and even the retail box is the same. But the other two I have had for some time (one 2 years and the other six months). So maybe there had been some sort of hardware refresh. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 3, 2023, 10:54am UTC](https://community.homey.app/t/aqara-door-and-window-sensor-cant-connect/96631/4 "2023-12-03T10:54:56Z")
Look [here](https://tools.developer.homey.app/tools/zigbee), specifically the Manufacturer and ModelID columns. If they aren’t the same as the existing sensors, they are considered to be different and need a specific driver. ---
**Author:** ![patryk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/patryk/32/93188_2.png) [@patryk](https://community.homey.app/u/patryk)\ **Post date:** [December 3, 2023, 2:33pm UTC](https://community.homey.app/t/aqara-door-and-window-sensor-cant-connect/96631/5 "2023-12-03T14:33:27Z")
Hey, well - I have the same issue, but it’s due to using the latest version of this sensor. Probably you’ve got lumi.magnet.agl02 which is not supported yet (the same as mine). You can check for this information in device details, “product number” row. ---
**Author:** ![Thomas\_Doorn](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomas_doorn/32/21419_2.png) [@Thomas\_Doorn](https://community.homey.app/u/Thomas_Doorn)\ **Post date:** [December 5, 2023, 9:40am UTC](https://community.homey.app/t/aqara-door-and-window-sensor-cant-connect/96631/6 "2023-12-05T09:40:06Z")
My sensor is the same as yours. We must wait for Aqara to update their app so this sensor is supported then. Does Aqara update their app frequently? ---
**Author:** ![Sprot](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sprot/32/16569_2.png) [@Sprot](https://community.homey.app/u/Sprot)\ **Post date:** [January 16, 2024, 10:07pm UTC](https://community.homey.app/t/aqara-door-and-window-sensor-cant-connect/96631/7 "2024-01-16T22:07:32Z")
Here same issue, 2 brand new sensors (lumi.magnet.agl02). I hope they update the app soon 🙄 ---
**Author:** ![Thomas\_Doorn](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomas_doorn/32/21419_2.png) [@Thomas\_Doorn](https://community.homey.app/u/Thomas_Doorn)\ **Post date:** [January 18, 2024, 9:25pm UTC](https://community.homey.app/t/aqara-door-and-window-sensor-cant-connect/96631/8 "2024-01-18T21:25:54Z")
It looks like they finally updated the app. In the changelog of test version 1.8.0 they specifically say they added support. ![1000022191](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/2/e22b222b79539086537afc1002a888572717f7f1.jpeg) ---
**Author:** ![Arno\_Janssen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arno_janssen/32/79352_2.png) [@Arno\_Janssen](https://community.homey.app/u/Arno_Janssen)\ **Post date:** [February 2, 2024, 10:50am UTC](https://community.homey.app/t/aqara-door-and-window-sensor-cant-connect/96631/9 "2024-02-02T10:50:23Z")
Same here. The old sensor was supported so i bought another one. The newer one is not supported yet “lumi.magnet.agl02” Hope for an update soon (?) ---
**Author:** ![Arno\_Janssen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arno_janssen/32/79352_2.png) [@Arno\_Janssen](https://community.homey.app/u/Arno_Janssen)\ **Post date:** [February 2, 2024, 11:00am UTC](https://community.homey.app/t/aqara-door-and-window-sensor-cant-connect/96631/10 "2024-02-02T11:00:13Z")
Just updated to the test version 1.8.0, and it’s working. ---
**Author:** ![Hamid\_Khadembashi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hamid_khadembashi/32/80114_2.png) [@Hamid\_Khadembashi](https://community.homey.app/u/Hamid_Khadembashi)\ **Post date:** [February 7, 2024, 7:41am UTC](https://community.homey.app/t/aqara-door-and-window-sensor-cant-connect/96631/12 "2024-02-07T07:41:55Z")
A question guys - as I cant find any support for their G3 Hub - how are you connecting it - directly via Zigbee to the Homey? Or do you have an Homey Bridge? ---
**Author:** ![LilChef](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lilchef/32/123478_2.png) [@LilChef](https://community.homey.app/u/LilChef)\ **Post date:** [March 9, 2025, 9:14pm UTC](https://community.homey.app/t/aqara-door-and-window-sensor-cant-connect/96631/13 "2025-03-09T21:14:35Z")
For anyone that needs this… I was able to connect the Door and Window Sensor (lumi.magnet.agl02) through the Aqara Homey app by pressing and holding the reset button on the sensor for three seconds as it states, then pressing the reset button again every 2 seconds. Their is a YouTube video from Homey for connecting the Aqara Cube where that extra step is specifically stated.