# Aqara devices are lost

**URL:** <https://community.homey.app/t/aqara-devices-are-lost/50004>\
**Category:** Questions & Help\
**Tags:** zigbee, devices\
**Created:** [August 2, 2021, 10:22am UTC](https://community.homey.app/t/aqara-devices-are-lost/50004 "2021-08-02T10:22:43Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [August 2, 2021, 1:24pm UTC](https://community.homey.app/t/aqara-devices-are-lost/50004/6 "2021-08-02T13:24:30Z")

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> [@SossieNL](#):
>
> I have one added, but not active atm (Christmas tree)

You mean unplugged or switched off?  
I mentioned Osram b/c there’s only _one model_ working well with Aqara.

> [@Aqara sensors stopped working?](https://community.homey.app/t/aqara-sensors-stopped-working/45794/54):
>
> Are you running the latest test version of the Aqara app already? Also, you’re aware that the combination of OSRAM and Aqara is known to not work well? See [Xiaomi & Aqara Devices - Pairing & Keeping them connected - Devices - Hubitat](https://community.hubitat.com/t/xiaomi-aqara-devices-pairing-keeping-them-connected/623)

Also, did you ever perform a complete zigbee reset after fw v5.0.x was installed?  
It’s a pain (pair all devices again and repair all flows associated with them), but there’re several positive experiences reported of zigbee performing quicker and more stable.

> [@SossieNL](#):
>
> Also, my overview shows ? under route for all my devices.

That behaviour has been reported and known to Athom. But those zigbee networks still worked fine.

Sometimes PtP solves the weirdest issues, did you try unplug the poweradapter from Homey for at least 11mins?

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