# Aqara app **URL:** \ **Category:** Apps\ **Created:** [August 26, 2022, 10:26am UTC](https://community.homey.app/t/aqara-app/67945 "2022-08-26T10:26:36Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Bent\_Jensen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bent_jensen/32/50979_2.png) [@Bent\_Jensen](https://community.homey.app/u/Bent_Jensen)\ **Post date:** [August 26, 2022, 10:26am UTC](https://community.homey.app/t/aqara-app/67945/1 "2022-08-26T10:26:36Z")
A Driver with ID homey:app:com.xiaomi-mi:airmonitor.acn01 already exists. No app apears on screen. Is it a Homey problem. ---
**Author:** ![Mike1233](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike1233/32/20991_2.png) [@Mike1233](https://community.homey.app/u/Mike1233)\ **Post date:** [August 26, 2022, 11:17am UTC](https://community.homey.app/t/aqara-app/67945/2 "2022-08-26T11:17:48Z")
When do you get this text? When you are adding a device? Devices, +, Aqara app, choose the device you have, and then you get this message? If so, did you reset Homey or restarted the app? If not, try this options. Is it a Homey Pro or a Homey Bridge? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [August 26, 2022, 4:08pm UTC](https://community.homey.app/t/aqara-app/67945/3 "2022-08-26T16:08:59Z")
Hello Bent, Please spend a few minutes to read this below, so you can get more response: > [@\[Tip\] Problems with Homey?](https://community.homey.app/t/problems-with-homey/35744): > > When u have problems with Homey and you are reaching out to the community members here on the forums it’s important to give as much info as u can. First of All: New Homey Family members! Since September 2021: Homey (Service / Premium), and the first “old” Homey is rebranded as Homey Pro (early 201x) Since Januari 2023:\* Homey Pro Early 2023 started to get shipped. And while using Homey with or without a Homey Bridge on many aspects CAN be the same as the Homey Pro, they differ in capabili… ---
**Author:** ![Bent\_Jensen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bent_jensen/32/50979_2.png) [@Bent\_Jensen](https://community.homey.app/u/Bent_Jensen)\ **Post date:** [August 26, 2022, 6:34pm UTC](https://community.homey.app/t/aqara-app/67945/4 "2022-08-26T18:34:31Z")
When will you receive this text? When I try to Down load app When do you add a device? can’t call app is not visible Devices, +, Aqara app, select the device you have and then you get this message? Yes If so, did you reset Homey or restart the app? Have tried. Nothing happens If not, try these options. Is it a Homey Pro or a Homey Bridge? Homey bridge ---
**Author:** ![Fredrik\_Edenlind](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fredrik_edenlind/32/44533_2.png) [@Fredrik\_Edenlind](https://community.homey.app/u/Fredrik_Edenlind)\ **Post date:** [August 29, 2022, 5:12pm UTC](https://community.homey.app/t/aqara-app/67945/5 "2022-08-29T17:12:34Z")
Hej I’m getting this now as well on my bridge after the major problem they had with the update on Friday. They did an update today to get the bridge to work again, but now the Aqara app is removed from my app list even if i still have the devices in my setup. Try to install it again it gives this error during installation. ![Screenshot_20220829-190743_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/9/0907d30eb911a6a8960401e42c5ba0744ef786a6.jpeg) ---
**Author:** ![Bent\_Jensen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bent_jensen/32/50979_2.png) [@Bent\_Jensen](https://community.homey.app/u/Bent_Jensen)\ **Post date:** [August 29, 2022, 5:30pm UTC](https://community.homey.app/t/aqara-app/67945/6 "2022-08-29T17:30:14Z")
The same for me last week. To Day it’s working. I dont no Why. ---
**Author:** ![Fredrik\_Edenlind](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fredrik_edenlind/32/44533_2.png) [@Fredrik\_Edenlind](https://community.homey.app/u/Fredrik_Edenlind)\ **Post date:** [August 29, 2022, 5:38pm UTC](https://community.homey.app/t/aqara-app/67945/7 "2022-08-29T17:38:28Z")
Ok, maybe i just need t wait then? Or anyone knows what to try? ---
**Author:** ![Bent\_Jensen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bent_jensen/32/50979_2.png) [@Bent\_Jensen](https://community.homey.app/u/Bent_Jensen)\ **Post date:** [August 29, 2022, 6:58pm UTC](https://community.homey.app/t/aqara-app/67945/8 "2022-08-29T18:58:31Z")
Hello. I was just too quick to sign up. Now there are problems with Ikea. Maybe it’s time to switch to a pro team. Homey is apparently in the baby stage. ---
**Author:** ![Christophe\_NAVARETTE](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/christophe_navarette/32/59740_2.png) [@Christophe\_NAVARETTE](https://community.homey.app/u/Christophe_NAVARETTE)\ **Post date:** [August 30, 2022, 11:35am UTC](https://community.homey.app/t/aqara-app/67945/9 "2022-08-30T11:35:14Z")
Hello same problem for me ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/8/d8702535199d5b0a3a3dba4b727333d9dc32f8a2.png) ---
**Author:** ![Christophe\_NAVARETTE](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/christophe_navarette/32/59740_2.png) [@Christophe\_NAVARETTE](https://community.homey.app/u/Christophe_NAVARETTE)\ **Post date:** [August 30, 2022, 11:36am UTC](https://community.homey.app/t/aqara-app/67945/10 "2022-08-30T11:36:47Z")
and all of my aqara is in this state: ![2022-08-30_13h36_09](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/5/a5f6702946e8ceaba50398f99c6f9b53d36b8ec5.png) ---
**Author:** ![Fredrik\_Edenlind](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fredrik_edenlind/32/44533_2.png) [@Fredrik\_Edenlind](https://community.homey.app/u/Fredrik_Edenlind)\ **Post date:** [August 30, 2022, 2:54pm UTC](https://community.homey.app/t/aqara-app/67945/11 "2022-08-30T14:54:57Z")
Exactly the same for me 😥 ---
**Author:** ![Christophe\_NAVARETTE](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/christophe_navarette/32/59740_2.png) [@Christophe\_NAVARETTE](https://community.homey.app/u/Christophe_NAVARETTE)\ **Post date:** [August 30, 2022, 3:36pm UTC](https://community.homey.app/t/aqara-app/67945/12 "2022-08-30T15:36:33Z")
I have create a ticket on the support, it was a problem on Europe servers, you can see the update here: > **[Homey Status](https://status.homey.app/?utm_source=embed)** > > Welcome to Homey's home for real-time and historical data on system performance. i hope that it quickly come up best regards ---
**Author:** ![Fredrik\_Edenlind](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fredrik_edenlind/32/44533_2.png) [@Fredrik\_Edenlind](https://community.homey.app/u/Fredrik_Edenlind)\ **Post date:** [August 31, 2022, 1:52pm UTC](https://community.homey.app/t/aqara-app/67945/13 "2022-08-31T13:52:39Z")
I got this from the support: Could you please restart your Homey on the developer website? Please go to [Homey Developer Tools](https://tools.developer.homey.app/tools/system) and select Restart. ---
**Author:** ![Fredrik\_Edenlind](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fredrik_edenlind/32/44533_2.png) [@Fredrik\_Edenlind](https://community.homey.app/u/Fredrik_Edenlind)\ **Post date:** [August 31, 2022, 1:53pm UTC](https://community.homey.app/t/aqara-app/67945/14 "2022-08-31T13:53:06Z")
Worked for me to reinstall the app after this and all devices are working again, or at least not red ---
**Author:** ![Christophe\_NAVARETTE](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/christophe_navarette/32/59740_2.png) [@Christophe\_NAVARETTE](https://community.homey.app/u/Christophe_NAVARETTE)\ **Post date:** [August 31, 2022, 2:22pm UTC](https://community.homey.app/t/aqara-app/67945/15 "2022-08-31T14:22:46Z")
> [@Fredrik\_Edenlind](#): > > Could you please restart your Homey on the developer website? Please go to [Homey Developer Tools](https://tools.developer.homey.app/tools/system) and select Restart. Thanks you for your returns, i do this, and now, all of my devices is OK 🙂