# Aqara app won’t install properly

**URL:** <https://community.homey.app/t/aqara-app-won-t-install-properly/101427>\
**Category:** Questions & Help\
**Created:** [January 17, 2024, 7:46am UTC](https://community.homey.app/t/aqara-app-won-t-install-properly/101427 "2024-01-17T07:46:39Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [January 17, 2024, 2:04pm UTC](https://community.homey.app/t/aqara-app-won-t-install-properly/101427/2 "2024-01-17T14:04:20Z")

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> [@Michael\_Evans](#):
>
> the reply was a 2-3 week response

Where did you read that?  
To me they wrote **to expect** 2 - 3 weeks. Which is not the same as **it takes** 2 -3 weeks imho 😛

> ![Screenshot from 2024-01-17 14-55-38](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/6/b61bc493e737dce35be44de9ee6d725340ceead5.png)

> [@Michael\_Evans](#):
>
> Yesterday I installed a Aqara H1 Zigbee wall Switch and tried to pair it using the Aqara app and it just times out on the app installation.

Can you show us your zigbee overview? Goto [https://tools.developer.homey.app/tools/zigbee](https://tools.developer.homey.app/tools/zigbee)  
Do you have a zigbee mesh network with enough router devices (almost all zigbee mains powered devices)?  
If so, pair the switch near it 's final location.  
If not, pair the switch a few centimeters from Homey.

> [@Michael\_Evans](#):
>
> Although the app shows as installed it’s not running or installed properly as when I try to restart the app it says it’s not installed.

This is very odd!  
Can you show us with screenshots what you mean? Did you install the app properly per [https://homey.app](https://homey.app) ?

> [@Michael\_Evans](#):
>
> installing the beta versions

Be specific please. An app has (sometimes) one test version available. Or do you mean beta Homey firmware?

Why didn’t you post your issues in the Aqara app topic?

> [@\[Tip\] Problems with Homey?](https://community.homey.app/t/tip-problems-with-homey/35744):
>
> When u have problems with Homey and you are reaching out to the community members here on the forums it’s important to give as much info as u can. First of All: New Homey Family members! Since September 2021: Homey (Service / Premium), and the first “old” Homey is rebranded as Homey Pro (early 201x) Since Januari 2023:\* Homey Pro Early 2023 started to get shipped. And while using Homey with or without a Homey Bridge on many aspects CAN be the same as the Homey Pro, they differ in capabili…

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