# Aqara app won’t install properly **URL:** \ **Category:** Questions & Help\ **Created:** [January 17, 2024, 7:46am UTC](https://community.homey.app/t/aqara-app-won-t-install-properly/101427 "2024-01-17T07:46:39Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Michael\_Evans](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michael_evans/32/80256_2.png) [@Michael\_Evans](https://community.homey.app/u/Michael_Evans)\ **Post date:** [January 17, 2024, 7:46am UTC](https://community.homey.app/t/aqara-app-won-t-install-properly/101427/1 "2024-01-17T07:46:39Z")
I’ve had my HP23 for a few weeks now and getting to know its pros and cons. I’ve had very little problems with the apps and kudos to the developers and the effort they put in for this system. Yesterday I installed a Aqara H1 Zigbee wall Switch and tried to pair it using the Aqara app and it just times out on the app installation. Although the app shows as installed it’s not running or installed properly as when I try to restart the app it says it’s not installed. Yet, it will let me uninstall it. I’ve tried installing the beta versions too but the same results. Can anyone help. I’ve raised a ticket with Athom but the reply was a 2-3 week response!! ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 17, 2024, 2:04pm UTC](https://community.homey.app/t/aqara-app-won-t-install-properly/101427/2 "2024-01-17T14:04:20Z")
> [@Michael\_Evans](#): > > the reply was a 2-3 week response Where did you read that? To me they wrote **to expect** 2 - 3 weeks. Which is not the same as **it takes** 2 -3 weeks imho 😛 > ![Screenshot from 2024-01-17 14-55-38](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/6/b61bc493e737dce35be44de9ee6d725340ceead5.png) > [@Michael\_Evans](#): > > Yesterday I installed a Aqara H1 Zigbee wall Switch and tried to pair it using the Aqara app and it just times out on the app installation. Can you show us your zigbee overview? Goto [https://tools.developer.homey.app/tools/zigbee](https://tools.developer.homey.app/tools/zigbee) Do you have a zigbee mesh network with enough router devices (almost all zigbee mains powered devices)? If so, pair the switch near it 's final location. If not, pair the switch a few centimeters from Homey. > [@Michael\_Evans](#): > > Although the app shows as installed it’s not running or installed properly as when I try to restart the app it says it’s not installed. This is very odd! Can you show us with screenshots what you mean? Did you install the app properly per [https://homey.app](https://homey.app) ? > [@Michael\_Evans](#): > > installing the beta versions Be specific please. An app has (sometimes) one test version available. Or do you mean beta Homey firmware? Why didn’t you post your issues in the Aqara app topic? > [@\[Tip\] Problems with Homey?](https://community.homey.app/t/tip-problems-with-homey/35744): > > When u have problems with Homey and you are reaching out to the community members here on the forums it’s important to give as much info as u can. First of All: New Homey Family members! Since September 2021: Homey (Service / Premium), and the first “old” Homey is rebranded as Homey Pro (early 201x) Since Januari 2023:\* Homey Pro Early 2023 started to get shipped. And while using Homey with or without a Homey Bridge on many aspects CAN be the same as the Homey Pro, they differ in capabili… ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 17, 2024, 2:07pm UTC](https://community.homey.app/t/aqara-app-won-t-install-properly/101427/3 "2024-01-17T14:07:12Z")
> [@Peter\_Kawa](#): > > This is very odd! Another mysterious Homey issue, [here’s another user that seems to have a similar problem](https://community.homey.app/t/innr-app-not-available-2023/101214). ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 17, 2024, 2:18pm UTC](https://community.homey.app/t/aqara-app-won-t-install-properly/101427/4 "2024-01-17T14:18:39Z")
Yeah I hope @Michael_Evans can make a screenvideo of what happens and what not happens. ---
**Author:** ![Michael\_Evans](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michael_evans/32/80256_2.png) [@Michael\_Evans](https://community.homey.app/u/Michael_Evans)\ **Post date:** [January 17, 2024, 3:07pm UTC](https://community.homey.app/t/aqara-app-won-t-install-properly/101427/5 "2024-01-17T15:07:25Z")
Well, that’s very strange, tried all day yesterday and a few times this morning before I made my post. Just tried to create the video of what was happening and it all worked. I did nothing different either. Very strange. Thanks for reaching out guys. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 17, 2024, 11:24pm UTC](https://community.homey.app/t/aqara-app-won-t-install-properly/101427/6 "2024-01-17T23:24:58Z")
Here’s another not installing app, Robert > [@Somfy Tahoma en Connexoon app installeert niet op homey pro](https://community.homey.app/t/somfy-tahoma-en-connexoon-app-installeert-niet-op-homey-pro/101504/1): > > Echter, de app installeert simpelweg niet! Probably making a screenvideo during installation solves it 🤪😊😉 > [@Michael\_Evans](#): > > Just tried to create the video of what was happening and it all worked. I did nothing different either. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 18, 2024, 6:12am UTC](https://community.homey.app/t/aqara-app-won-t-install-properly/101427/7 "2024-01-18T06:12:34Z")
> [@Peter\_Kawa](#): > > Here’s another not installing app, Robert Yeah, if only Athom would track the issues posted on this forum… 🤷🏼‍♂️ ---
**Author:** ![Michael\_Evans](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michael_evans/32/80256_2.png) [@Michael\_Evans](https://community.homey.app/u/Michael_Evans)\ **Post date:** [January 18, 2024, 8:13am UTC](https://community.homey.app/t/aqara-app-won-t-install-properly/101427/8 "2024-01-18T08:13:00Z")
Spoke too soon. This morning I have Aqara, HomeKit apps not installed. This system is getting a bit too unstable Just noticed the Aqara app updated automatically (need to turn that off when things are working).