# Aqara app will not work

**URL:** <https://community.homey.app/t/aqara-app-will-not-work/140993>\
**Category:** Questions & Help\
**Created:** [August 3, 2025, 2:15pm UTC](https://community.homey.app/t/aqara-app-will-not-work/140993 "2025-08-03T14:15:43Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Asger\_Heinrichsen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/asger_heinrichsen/32/122377_2.png) [@Asger\_Heinrichsen](https://community.homey.app/u/Asger_Heinrichsen)\
**Post date:** [August 3, 2025, 2:15pm UTC](https://community.homey.app/t/aqara-app-will-not-work/140993/1 "2025-08-03T14:15:43Z")

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Hi,

Need help 😊

My Aqara app stoppede working on my Homey Pro. I am not able to manage my devices.

Tried to reinstall the app. The first several times I got “ **Timeout after 10000ms” when I tried reinstalling. When I finally got it installed I was still not able to mange my devices. When trying to restart the app, I got a message saying app not installed….!?!**

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**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\
**Post date:** [August 3, 2025, 2:27pm UTC](https://community.homey.app/t/aqara-app-will-not-work/140993/2 "2025-08-03T14:27:35Z")

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Is your Homey connected via WiFi? If so, some things to try:

- Restart your router;
- Restart your WiFi access point(s);
- If you have IPv6 enabled in your router, disable it (use only IPv4);
- If you have a mesh WiFi network, bind your Homey to a specific access point;
- Configure a reserved/fixed IP for your Homey in your router’s DHCP server.

After these changes, restart your Homey.

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [August 3, 2025, 2:49pm UTC](https://community.homey.app/t/aqara-app-will-not-work/140993/3 "2025-08-03T14:49:33Z")

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When it’s solved by disabling IPv6, you’ll have to update Homey firmware if it’s v12.4.4 or lower

 ![Screenshot_20250803_164646_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/1/f1d625e677d368a4827ee7295a1806dc6eaf140b.jpeg)

When it’s up-to-date: please report to homey.app/support the IPv6 & app issue is not solved completely.