# Apps disappeard

**URL:** <https://community.homey.app/t/apps-disappeard/139782>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [July 14, 2025, 7:23pm UTC](https://community.homey.app/t/apps-disappeard/139782 "2025-07-14T19:23:15Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![Mini\_me](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mini_me/32/16363_2.png) [@Mini\_me](https://community.homey.app/u/Mini_me)\
**Post date:** [July 14, 2025, 7:23pm UTC](https://community.homey.app/t/apps-disappeard/139782/1 "2025-07-14T19:23:15Z")

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A week ago, my heatit app stopped working. Its just said it aint installed.Tryed to install it again. But it aint working. It says it is installed, but when i try to use it. It says its not installed. Now, its the same with the Ikea app. Wtf is happening???

Br  
Me

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**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\
**Post date:** [July 14, 2025, 7:39pm UTC](https://community.homey.app/t/apps-disappeard/139782/2 "2025-07-14T19:39:12Z")

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Try to restart your router and WiFi access point(s). Then restart your Homey.

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<div class="post-metadata">

**Author:** ![Mini\_me](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mini_me/32/16363_2.png) [@Mini\_me](https://community.homey.app/u/Mini_me)\
**Post date:** [July 14, 2025, 8:01pm UTC](https://community.homey.app/t/apps-disappeard/139782/3 "2025-07-14T20:01:25Z")

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No luck. Tryed to restart the Ikea app after restart of all network and homey, but im just gets timeout. 😟

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [July 14, 2025, 8:07pm UTC](https://community.homey.app/t/apps-disappeard/139782/4 "2025-07-14T20:07:48Z")

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You’d (temporary) disable ipv6 on your router.  
If that solves it, report to homey.app/support,  
the marked issue below still is not fixed:

> [@Matter connectivity/share](https://community.homey.app/t/matter-connectivity-share/138122/3):
>
> ![Screenshot_20250614_234729_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/0/b00a8fbd955dcb97391b5f9c2182c536777295c4.jpeg)

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<div class="post-metadata">

**Author:** ![Mini\_me](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mini_me/32/16363_2.png) [@Mini\_me](https://community.homey.app/u/Mini_me)\
**Post date:** [July 14, 2025, 8:11pm UTC](https://community.homey.app/t/apps-disappeard/139782/5 "2025-07-14T20:11:34Z")

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Ill try that tomorrow. I do see now, that my switch is dead.. hurray…

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [July 14, 2025, 8:12pm UTC](https://community.homey.app/t/apps-disappeard/139782/6 "2025-07-14T20:12:51Z")

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Hmmm. Maybe the switch breaking down part was the cause.

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<div class="post-metadata">

**Author:** ![Mini\_me](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mini_me/32/16363_2.png) [@Mini\_me](https://community.homey.app/u/Mini_me)\
**Post date:** [July 14, 2025, 8:24pm UTC](https://community.homey.app/t/apps-disappeard/139782/7 "2025-07-14T20:24:26Z")

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My god. That fixed it. Tnx to you both. I would not guessed that it was a network problem.

Br  
Me

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [July 15, 2025, 11:55am UTC](https://community.homey.app/t/apps-disappeard/139782/8 "2025-07-15T11:55:31Z")

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You mean disabling ipv6 fixed it?

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<div class="post-metadata">

**Author:** ![Mini\_me](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mini_me/32/16363_2.png) [@Mini\_me](https://community.homey.app/u/Mini_me)\
**Post date:** [July 15, 2025, 3:41pm UTC](https://community.homey.app/t/apps-disappeard/139782/9 "2025-07-15T15:41:15Z")

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Yes it did 😃 and now i have a new switch also. soo all is good again 😃