# Apps can not be loaded

**URL:** https://community.homey.app/t/apps-can-not-be-loaded/111201
**Category:** Questions & Help
**Created:** [June 8, 2024, 12:38pm UTC](https://community.homey.app/t/apps-can-not-be-loaded/111201 "2024-06-08T12:38:38Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![Kees\_van\_den\_Ende](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kees_van_den_ende/32/80494_2.png) [@Kees\_van\_den\_Ende](https://community.homey.app/u/Kees_van_den_Ende)
#### Post date: [June 8, 2024, 12:38pm UTC](https://community.homey.app/t/apps-can-not-be-loaded/111201/1 "2024-06-08T12:38:38Z")

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Hello I have problem with loading apps to HP2023. I have a new phone tried to connect it to my homey something went wrong and it resetted completely no backup so my rather unhappy. Reset homey to factory and all is ok but need to rebuild everything again. But now apps won’t load to homey I get a message this app is not suited for your homey. Who knows what to do?  
Thanks for your help

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### Author: ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)
#### Post date: [June 8, 2024, 12:40pm UTC](https://community.homey.app/t/apps-can-not-be-loaded/111201/2 "2024-06-08T12:40:25Z")

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It sounds like you inadvertently created a _cloud_ Homey, which would explain why suddenly everything _looks_ like it has been reset, and you can’t install apps that require a Homey Pro.

In the mobile app, press the icon on the top right of the Home screen, then “My Homeys”.

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### Author: ![Kees\_van\_den\_Ende](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kees_van_den_ende/32/80494_2.png) [@Kees\_van\_den\_Ende](https://community.homey.app/u/Kees_van_den_Ende)
#### Post date: [June 8, 2024, 1:06pm UTC](https://community.homey.app/t/apps-can-not-be-loaded/111201/3 "2024-06-08T13:06:19Z")

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Hello Robert no result I see my own non clouded Homey there. But I found out that I can install devices and the homey is grabbing the app when installing. However installing from the market side will not work. Well does not mind this way is strange but I will manage. Thanks for the help. Now we start rebuilding the house again. Dragging crying but lessons learned make backups. Thanks

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### Author: ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [June 8, 2024, 2:01pm UTC](https://community.homey.app/t/apps-can-not-be-loaded/111201/4 "2024-06-08T14:01:02Z")

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> [@Kees\_van\_den\_Ende](#):
>
> installing from the market side will not work

Should work, is your Homey correctly listed?

 ![Screenshot_20240608-154338_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/2/b24472bcb5dfacc58dc6753885e7dee6359364ae.jpeg)

Else ou can try:  
Open homey.app in a private browser tab  
Else:  
Try logging out of _anything_ Homey related, [clear cache](https://www.wikihow.com/Clear-Cache-and-Cookies) and [force  
reload](https://www.howtogeek.com/672607/how-to-hard-refresh-your-web-browser-to-bypass-your-cache/) the app store page, and then login again to Homey and to homey.app