# \[APP\] Yale Access - Home security at your fingertips (USA & Canada) **URL:** \ **Category:** Apps\ **Tags:** app, official\ **Created:** [October 5, 2021, 9:00pm UTC](https://community.homey.app/t/app-yale-access-home-security-at-your-fingertips-usa-canada/109046 "2021-10-05T21:00:00Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![drenso](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/drenso/32/41300_2.png) [@drenso](https://community.homey.app/u/drenso)\ **Post date:** [April 29, 2024, 9:22am UTC](https://community.homey.app/t/app-yale-access-home-security-at-your-fingertips-usa-canada/109046/1 "2024-04-29T09:22:34Z")
# Yale Access This discussion is started to centralize all Questions, Answers and Information around the app. > **[Yale Access | Homey](https://homey.app/en-us/app/com.yalehome/Yale-Access/)** > > Home security at your fingertips This app is only available **for users that reside in the USA & Canada**. Check out the [Yale Home app](https://community.homey.app/t/109044) in case you aren’t! ## Note: This topic is not actively monitored by Yale Access. If you have issues with this app, please report it to Support Contact address listed in the above AppStore page. ## Supported devices - Lock ## Report Bugs for this App to the Developers - Please use the Link in the App Store and follow the community guidelines, the more information provided the faster it can be solved. ## Forum Discussion Initial Discussion created by [@oh2th](https://forum.athom.com/profile/oh2th) with info from the community. Ask any Moderator to add/update/correct this Discussion. ---
**Author:** ![drenso](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/drenso/32/41300_2.png) [@drenso](https://community.homey.app/u/drenso)\ **Post date:** [October 5, 2021, 9:03pm UTC](https://community.homey.app/t/app-yale-access-home-security-at-your-fingertips-usa-canada/109046/2 "2021-10-05T21:03:27Z")
Yale Access - Frequently Asked Questions ---
**Author:** ![Brian\_Westfall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brian_westfall/32/79674_2.png) [@Brian\_Westfall](https://community.homey.app/u/Brian_Westfall)\ **Post date:** [December 7, 2023, 12:22am UTC](https://community.homey.app/t/app-yale-access-home-security-at-your-fingertips-usa-canada/109046/3 "2023-12-07T00:22:27Z")
I was able to set up Yale Assure 2 Wi-Fi enabled lock in Yale Access and on my Homey Pro (early 2023) and it worked fine. Recently the battery died and the lock went offline and when I got it back up and running there was an error in Homey and I couldn’t access it. I deleted it and tried to reinstall it and now it state no new devices found. I factory reset the lock. I uninstalled the Yale Access Homey App. I shut down my Homey for 11 min and still no lock available. It works fine through the Yale Access app but the Yale Access Homey app doesn’t see it as a new device. Is there some cashe I need to clear? Any Help would be greatly appreciated. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 7, 2023, 5:23am UTC](https://community.homey.app/t/app-yale-access-home-security-at-your-fingertips-usa-canada/109046/4 "2023-12-07T05:23:30Z")
Try to find the possible ‘left behind’ Yale device @ [https://tools.developer.homey.app/devices](https://tools.developer.homey.app/devices) When it’s there, hit the bin icon to delete it. After that, it should be possible to install the lock again? ---
**Author:** ![Brian\_Westfall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brian_westfall/32/79674_2.png) [@Brian\_Westfall](https://community.homey.app/u/Brian_Westfall)\ **Post date:** [December 7, 2023, 7:15am UTC](https://community.homey.app/t/app-yale-access-home-security-at-your-fingertips-usa-canada/109046/5 "2023-12-07T07:15:28Z")
Unfortunately it’s not showing on the developer site. It’s a ghost somewhere. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 7, 2023, 5:08pm UTC](https://community.homey.app/t/app-yale-access-home-security-at-your-fingertips-usa-canada/109046/6 "2023-12-07T17:08:09Z")
How about reading back a backup, which was made prior to the day the battery died? ---
**Author:** ![Brian\_Westfall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brian_westfall/32/79674_2.png) [@Brian\_Westfall](https://community.homey.app/u/Brian_Westfall)\ **Post date:** [December 7, 2023, 8:46pm UTC](https://community.homey.app/t/app-yale-access-home-security-at-your-fingertips-usa-canada/109046/7 "2023-12-07T20:46:15Z")
So I tried factory resetting the lock, building a new Yale Access account, and setting the lock on the new account. I tried adding a new device authenticating with the new account and got the same result. No new device was found. I’m restoring from backup now so we will see. Thanks for the help Peter!! ---
**Author:** ![Brian\_Westfall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brian_westfall/32/79674_2.png) [@Brian\_Westfall](https://community.homey.app/u/Brian_Westfall)\ **Post date:** [December 7, 2023, 9:02pm UTC](https://community.homey.app/t/app-yale-access-home-security-at-your-fingertips-usa-canada/109046/8 "2023-12-07T21:02:20Z")
After the restore from back up the lock is back but with the same error code as before (403 forbidden). When I try to repair I get the same pop up. ![IMG_0594](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/9/59308b6e85895614483add032ac8094179394ab9.jpeg) ---
**Author:** ![Brian\_Westfall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brian_westfall/32/79674_2.png) [@Brian\_Westfall](https://community.homey.app/u/Brian_Westfall)\ **Post date:** [December 7, 2023, 9:45pm UTC](https://community.homey.app/t/app-yale-access-home-security-at-your-fingertips-usa-canada/109046/9 "2023-12-07T21:45:55Z")
So I tried deleting it from the developer site but still get the same message no new devices were found. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 8, 2023, 12:19am UTC](https://community.homey.app/t/app-yale-access-home-security-at-your-fingertips-usa-canada/109046/10 "2023-12-08T00:19:09Z")
![Screenshot_20231208-011702_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/c/3c459ac28838cf8cefe38728231f5da0850d3f91.jpeg) Hmm… that’s Athom saying no, so it seems? Did you get the chance to login to Yale? Or is this message showed after the Yale login? ---
**Author:** ![Brian\_Westfall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brian_westfall/32/79674_2.png) [@Brian\_Westfall](https://community.homey.app/u/Brian_Westfall)\ **Post date:** [December 8, 2023, 12:20am UTC](https://community.homey.app/t/app-yale-access-home-security-at-your-fingertips-usa-canada/109046/11 "2023-12-08T00:20:41Z")
I have a second Homey pro in a different location and I got the same result. No new devices were found. Really strange. ---
**Author:** ![Brian\_Westfall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brian_westfall/32/79674_2.png) [@Brian\_Westfall](https://community.homey.app/u/Brian_Westfall)\ **Post date:** [December 8, 2023, 5:19am UTC](https://community.homey.app/t/app-yale-access-home-security-at-your-fingertips-usa-canada/109046/12 "2023-12-08T05:19:00Z")
After the Yale login. ---
**Author:** ![Brian\_Westfall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brian_westfall/32/79674_2.png) [@Brian\_Westfall](https://community.homey.app/u/Brian_Westfall)\ **Post date:** [December 8, 2023, 5:22am UTC](https://community.homey.app/t/app-yale-access-home-security-at-your-fingertips-usa-canada/109046/13 "2023-12-08T05:22:32Z")
The same error is showing on the developer site under the lock details. ---
**Author:** ![Nickie\_Hansen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nickie_hansen/32/57127_2.png) [@Nickie\_Hansen](https://community.homey.app/u/Nickie_Hansen)\ **Post date:** [December 23, 2023, 10:25am UTC](https://community.homey.app/t/app-yale-access-home-security-at-your-fingertips-usa-canada/109046/14 "2023-12-23T10:25:49Z")
I have exactly the same issue. For now I have added the locks to Home Assistant back into Homey Pro using the Home Assistant Community app. I can only lock and unlock from Homey so missing the flowcards that Yale Access app have. I have created a ticket at [Welcome at Drienerlo Engineering Solutions! | Drenso](https://drenso.nl/en/) who have build the Yale Access app. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/9/89f602ef9f873283f1cb7947930cee525b7a5cc9.png) ---
**Author:** ![HellyBelly](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hellybelly/32/79660_2.png) [@HellyBelly](https://community.homey.app/u/HellyBelly)\ **Post date:** [January 21, 2024, 9:55am UTC](https://community.homey.app/t/app-yale-access-home-security-at-your-fingertips-usa-canada/109046/15 "2024-01-21T09:55:58Z")
I’m having the exact same issue now, 403 forbidden callback… ---
**Author:** ![Jim\_Rasch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jim_rasch/32/79349_2.png) [@Jim\_Rasch](https://community.homey.app/u/Jim_Rasch)\ **Post date:** [January 21, 2024, 12:39pm UTC](https://community.homey.app/t/app-yale-access-home-security-at-your-fingertips-usa-canada/109046/16 "2024-01-21T12:39:24Z")
I have now stumbled upon this issue. Any news? ---
**Author:** ![Rafal\_Krawczyk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rafal_krawczyk/32/79242_2.png) [@Rafal\_Krawczyk](https://community.homey.app/u/Rafal_Krawczyk)\ **Post date:** [January 21, 2024, 7:06pm UTC](https://community.homey.app/t/app-yale-access-home-security-at-your-fingertips-usa-canada/109046/17 "2024-01-21T19:06:24Z")
have the same issue; suddenly, a 403 error pops up, and despite reinstalling and re-adding, the problem persists. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 22, 2024, 1:54pm UTC](https://community.homey.app/t/app-yale-access-home-security-at-your-fingertips-usa-canada/109046/18 "2024-01-22T13:54:28Z")
Related topic: > [@August Lock No Longer Working](https://community.homey.app/t/august-lock-no-longer-working/95862): > > Is it just me or did the August lock integration stop working last week? It was giving me Forbidden Errors and then when I uninstalled/resinstalled it can’t find any of my devices. I’m thinking a API changed and the app is out of date? ---
**Author:** ![Mithrandir86](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mithrandir86/32/89825_2.png) [@Mithrandir86](https://community.homey.app/u/Mithrandir86)\ **Post date:** [January 25, 2024, 7:38am UTC](https://community.homey.app/t/app-yale-access-home-security-at-your-fingertips-usa-canada/109046/19 "2024-01-25T07:38:36Z")
Any progress? I wrote to the application programmer and he wrote back that the problem is being solved… > _Thank you for your patience. We have escalated the app issue to another team and we will have to wait on their response, as this seems to impact a limited group of users and is not necessarily related to our Homey app. Once we know more we will make sure to let you know!_ > > _Best regards,_ > > _Bob van de Vijver_ ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 25, 2024, 7:39am UTC](https://community.homey.app/t/app-yale-access-home-security-at-your-fingertips-usa-canada/109046/20 "2024-01-25T07:39:48Z")
> [@Mithrandir86](#): > > and he wrote back that the problem is being solved… That’s not at all what he writes back. [Next page](https://community.homey.app/t/app-yale-access-home-security-at-your-fingertips-usa-canada/109046.md?page=2)