# \[APP\] Tuya - Connect any Tuya device with Homey (by Tuya Inc. / Athom) **URL:** \ **Category:** Apps\ **Tags:** app\ **Created:** [March 21, 2024, 3:55pm UTC](https://community.homey.app/t/app-tuya-connect-any-tuya-device-with-homey-by-tuya-inc-athom/106779 "2024-03-21T15:55:42Z")\ **Posts on this page:** 20\ **Page:** 27
**Author:** ![Doekse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/doekse/32/109415_2.png) [@Doekse](https://community.homey.app/u/Doekse)\ **Post date:** [November 3, 2024, 4:41pm UTC](https://community.homey.app/t/app-tuya-connect-any-tuya-device-with-homey-by-tuya-inc-athom/106779/548 "2024-11-03T16:41:08Z")
I’m also curious to hear more. I’ve reached out to our development team to check if they’re seeing any new traffic in the Tuya console. Still waiting on a response from the Tuya team, though. ---
**Author:** ![Rudi\_Hendrix](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rudi_hendrix/32/31931_2.png) [@Rudi\_Hendrix](https://community.homey.app/u/Rudi_Hendrix)\ **Post date:** [November 3, 2024, 4:46pm UTC](https://community.homey.app/t/app-tuya-connect-any-tuya-device-with-homey-by-tuya-inc-athom/106779/549 "2024-11-03T16:46:09Z")
People tend to complain fast and praise slow. ---
**Author:** ![MichaelP88](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michaelp88/32/79653_2.png) [@MichaelP88](https://community.homey.app/u/MichaelP88)\ **Post date:** [November 3, 2024, 4:46pm UTC](https://community.homey.app/t/app-tuya-connect-any-tuya-device-with-homey-by-tuya-inc-athom/106779/550 "2024-11-03T16:46:55Z")
I still have issues. After restarting the tuya app in Homey, some are working again, but others got the exclamation mark with didn’t had the exclamation mark before… Hope that it will resolve by itself (as mentioned above), because I really don’t want the ‘re-install’ all my lights and the flows that go with them. ---
**Author:** ![Tom\_Pereboom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tom_pereboom/32/113111_2.png) [@Tom\_Pereboom](https://community.homey.app/u/Tom_Pereboom)\ **Post date:** [November 3, 2024, 4:47pm UTC](https://community.homey.app/t/app-tuya-connect-any-tuya-device-with-homey-by-tuya-inc-athom/106779/551 "2024-11-03T16:47:09Z")
I have exactly the same problem. I did work, but i deleted thye app after some messages that something was old and i had to renew it. I had problems with that also, so i delete the tuya app en re-installed it after. sinds then i get the same massage :no matching app user information. Tried everyting, even reset homey, nothing helps, tuya app is no longer accessable. ---
**Author:** ![MichaelP88](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michaelp88/32/79653_2.png) [@MichaelP88](https://community.homey.app/u/MichaelP88)\ **Post date:** [November 3, 2024, 4:48pm UTC](https://community.homey.app/t/app-tuya-connect-any-tuya-device-with-homey-by-tuya-inc-athom/106779/552 "2024-11-03T16:48:04Z")
Did rebooting the homey pro help for you? ---
**Author:** ![Tom\_Pereboom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tom_pereboom/32/113111_2.png) [@Tom\_Pereboom](https://community.homey.app/u/Tom_Pereboom)\ **Post date:** [November 3, 2024, 4:48pm UTC](https://community.homey.app/t/app-tuya-connect-any-tuya-device-with-homey-by-tuya-inc-athom/106779/553 "2024-11-03T16:48:43Z")
no, still no access to tuya. ---
**Author:** ![Andy\_Henderson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andy_henderson/32/80642_2.png) [@Andy\_Henderson](https://community.homey.app/u/Andy_Henderson)\ **Post date:** [November 3, 2024, 4:50pm UTC](https://community.homey.app/t/app-tuya-connect-any-tuya-device-with-homey-by-tuya-inc-athom/106779/554 "2024-11-03T16:50:13Z")
> [@Rudi\_Hendrix](#): > > Still people having issues? Or is it working for everyone again? > I did also reboot my Homey Pro I’m seeing some devices come back, and others go (back) offline. Currently 5 devices out of 30 offline - all have previously been offline and back online. Andy ---
**Author:** ![cscottbrown](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cscottbrown/32/142026_2.png) [@cscottbrown](https://community.homey.app/u/cscottbrown)\ **Post date:** [November 3, 2024, 4:52pm UTC](https://community.homey.app/t/app-tuya-connect-any-tuya-device-with-homey-by-tuya-inc-athom/106779/556 "2024-11-03T16:52:37Z")
In my particular situation, I had never set up a Tuya/Smart Life device before, so I have no active devices in Homey. However, I can confirm that restarting Homey, uninstalling and reinstalling Tuya, and then trying to log in still does NOT work. Same error as previously mentioned (“no matching app user information”). ---
**Author:** ![Rudi\_Hendrix](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rudi_hendrix/32/31931_2.png) [@Rudi\_Hendrix](https://community.homey.app/u/Rudi_Hendrix)\ **Post date:** [November 3, 2024, 5:02pm UTC](https://community.homey.app/t/app-tuya-connect-any-tuya-device-with-homey-by-tuya-inc-athom/106779/557 "2024-11-03T17:02:33Z")
Yes, it seems it did. I didn’t delete anything. No app, no devices. Just first try to repair some of the devices, then I got the error. At some point I noticed at least one light was addressable again. The other one was not controllable, but if I changed it in the Guys app the changes were visible in Homey. After that, I rebooted the Homey Pro, went back to gardening (I always forget to check) and after some time everything was working again ---
**Author:** ![Dick\_Hissink](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dick_hissink/32/113995_2.png) [@Dick\_Hissink](https://community.homey.app/u/Dick_Hissink)\ **Post date:** [November 3, 2024, 5:23pm UTC](https://community.homey.app/t/app-tuya-connect-any-tuya-device-with-homey-by-tuya-inc-athom/106779/558 "2024-11-03T17:23:19Z")
Same here ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 3, 2024, 6:24pm UTC](https://community.homey.app/t/app-tuya-connect-any-tuya-device-with-homey-by-tuya-inc-athom/106779/559 "2024-11-03T18:24:20Z")
> [@Doekse](#): > > The restriction applies to new users of the integration specifically—not new Tuya users in general. Oh, I installed the very first ‘official’ Tuya test app [back in june](https://community.homey.app/t/app-cloud-official-tuya-app-for-homey/106779/83), so I think I’m also not a new integration user… But it’s Tuya being Tuya I guess. However, it used to work pretty stable with the [Tuya Cloud community app](https://community.homey.app/t/app-pro-tuya-cloud/21313), but I understand Athom uses an other API and such. ---
**Author:** ![Olivier67](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/olivier67/32/118108_2.png) [@Olivier67](https://community.homey.app/u/Olivier67)\ **Post date:** [November 3, 2024, 6:59pm UTC](https://community.homey.app/t/app-tuya-connect-any-tuya-device-with-homey-by-tuya-inc-athom/106779/560 "2024-11-03T18:59:11Z")
It hasn’t worked for 3 days, it’s complicated to depend on a single service, I just arrived on Homey Pro 2023, I was on Home assistant. I have already integrated quite a few products in Zigbee but I have around 25 in Tuya, no choice of Wifi. Very nice interface and easy to manage, but here are the problems, the problem is not a breakdown of 1 hour or 2 hours but several days. I’m going to return my box I think. Have a nice day everyone. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [November 3, 2024, 7:00pm UTC](https://community.homey.app/t/app-tuya-connect-any-tuya-device-with-homey-by-tuya-inc-athom/106779/561 "2024-11-03T19:00:23Z")
> [@Olivier67](#): > > I’m going to return my box I think I would return all tuya devices… as there is no decent local integration. Only cloud. ---
**Author:** ![Bjorn\_Notten](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bjorn_notten/32/32371_2.png) [@Bjorn\_Notten](https://community.homey.app/u/Bjorn_Notten)\ **Post date:** [November 3, 2024, 7:41pm UTC](https://community.homey.app/t/app-tuya-connect-any-tuya-device-with-homey-by-tuya-inc-athom/106779/562 "2024-11-03T19:41:11Z")
When outside local network, devices also show up as offline in tuya’s smart life app. I hope this will get fixed soon… ![IMG_0425](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/e/9e3053514581f9ae4ae38979bf9bd9bbf5f49d3d.png) ![IMG_0424](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/4/34ab38f6f9b5ccdd6e306780af2311c9c0558165.jpeg) ---
**Author:** ![Aldin\_Adam\_Jerjas](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/aldin_adam_jerjas/32/115741_2.png) [@Aldin\_Adam\_Jerjas](https://community.homey.app/u/Aldin_Adam_Jerjas)\ **Post date:** [November 3, 2024, 7:42pm UTC](https://community.homey.app/t/app-tuya-connect-any-tuya-device-with-homey-by-tuya-inc-athom/106779/563 "2024-11-03T19:42:22Z")
Has anyone solved this issue yet? It is really disturbing. ---
**Author:** ![Nephilim983](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nephilim983/32/118135_2.png) [@Nephilim983](https://community.homey.app/u/Nephilim983)\ **Post date:** [November 3, 2024, 9:35pm UTC](https://community.homey.app/t/app-tuya-connect-any-tuya-device-with-homey-by-tuya-inc-athom/106779/564 "2024-11-03T21:35:48Z")
Well this is awesome, got my Homey Pro today to just find out this doesn’t work. So far not good start. ---
**Author:** ![Rudi\_Hendrix](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rudi_hendrix/32/31931_2.png) [@Rudi\_Hendrix](https://community.homey.app/u/Rudi_Hendrix)\ **Post date:** [November 3, 2024, 9:46pm UTC](https://community.homey.app/t/app-tuya-connect-any-tuya-device-with-homey-by-tuya-inc-athom/106779/565 "2024-11-03T21:46:38Z")
I think patience is in order here ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [November 3, 2024, 10:10pm UTC](https://community.homey.app/t/app-tuya-connect-any-tuya-device-with-homey-by-tuya-inc-athom/106779/566 "2024-11-03T22:10:58Z")
> [@Nephilim983](#): > > got my Homey Pro today to just find out this doesn’t work. Congratulations, your probably have done decades without and today the same day you received Homey Pro you realize using cloud services isn’t the smartest thing. So if you find that important Homey Pro was het best choice you made. And now choose for local protocols like z-wave and zigbee where you think local control is important and is a way to eliminate dependency like Tuyya Cloud. I think it is the best start you made. ---
**Author:** ![Nephilim983](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nephilim983/32/118135_2.png) [@Nephilim983](https://community.homey.app/u/Nephilim983)\ **Post date:** [November 4, 2024, 12:00am UTC](https://community.homey.app/t/app-tuya-connect-any-tuya-device-with-homey-by-tuya-inc-athom/106779/567 "2024-11-04T00:00:11Z")
I agree, I love it so far. I’m already looking into changing Smart Life devices to Matter ones since I’m also switching from Amazon to Google and Apple. So anything Tuya and Amazon brands will be gone soon, so this was not a big deal, just my over excitement got reality check LOL ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 4, 2024, 5:40am UTC](https://community.homey.app/t/app-tuya-connect-any-tuya-device-with-homey-by-tuya-inc-athom/106779/568 "2024-11-04T05:40:49Z")
> [@Dijker](#): > > Congratulations, your probably have done decades without and today the same day you received Homey Pro you realize using cloud services isn’t the smartest thing. So if you find that important Homey Pro was het best choice you made. My Homey Pro still depends on cloud services 😭 Also, this Tuya issue seems to be very ~~LG~~ Homey-only, I haven’t had any issues with the single Tuya device I have on Home Assistant (and also not issues being posted about it on the HA forums). And don’t worry, that single Tuya device that I have _also_ has full local control as of yesterday 😛 [Previous page](https://community.homey.app/t/app-tuya-connect-any-tuya-device-with-homey-by-tuya-inc-athom/106779.md?page=26) [Next page](https://community.homey.app/t/app-tuya-connect-any-tuya-device-with-homey-by-tuya-inc-athom/106779.md?page=28)