# \[APP\] Tractive - Your pet’s location and health, always in view **URL:** \ **Category:** Apps\ **Tags:** app, official\ **Created:** [July 11, 2023, 11:45am UTC](https://community.homey.app/t/app-tractive-your-pet-s-location-and-health-always-in-view/84378 "2023-07-11T11:45:32Z")\ **Posts on this page:** 8\ **Page:** 5
**Author:** ![evdpol](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/evdpol/32/26730_2.png) [@evdpol](https://community.homey.app/u/evdpol)\ **Post date:** [August 31, 2026, 1:08pm UTC](https://community.homey.app/t/app-tractive-your-pet-s-location-and-health-always-in-view/84378/83 "2026-08-31T13:08:10Z")
I have released a new test version of the app which can be installed [here](https://homey.app/a/com.tractive/test/). If initially the bug isn’t fixed, try re-adding the tracker to Homey and see if it works. If not, please send a diagnostic report **immediately after** you get the error. Please let me know. ---
**Author:** ![Hass](https://avatars.discourse-cdn.com/v4/letter/h/51bf81/32.png) [@Hass](https://community.homey.app/u/Hass)\ **Post date:** [September 1, 2026, 10:53am UTC](https://community.homey.app/t/app-tractive-your-pet-s-location-and-health-always-in-view/84378/84 "2026-09-01T10:53:03Z")
Hello, I installed the update and can confirm that my device instantly became available without any need to re-authenticate or re-add the device. Thank you for the quick fix! ---
**Author:** ![Lage\_Nost](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lage_nost/32/174626_2.png) [@Lage\_Nost](https://community.homey.app/u/Lage_Nost)\ **Post date:** [September 5, 2026, 9:50am UTC](https://community.homey.app/t/app-tractive-your-pet-s-location-and-health-always-in-view/84378/85 "2026-09-05T09:50:28Z")
Hi, I’m unable to add a new Tractive GPS tracker in Homey. Homey Pro (Early 2023) Tractive app version: 1.5.2 Diagnostic report ID: 584b08ef-b017-450d-b22e-83c7196ec7ff I already have another Tractive tracker added to Homey, and that one works normally. When I try to add the new tracker, device discovery fails with: Cannot use ‘in’ operator to search for ‘altitude’ in null I have restarted the Tractive Homey app and also tried activating LIVE Tracking on the new tracker before pairing, but the error remains. Thanks for your good work! Cheers! ---
**Author:** ![evdpol](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/evdpol/32/26730_2.png) [@evdpol](https://community.homey.app/u/evdpol)\ **Post date:** [September 11, 2026, 8:08pm UTC](https://community.homey.app/t/app-tractive-your-pet-s-location-and-health-always-in-view/84378/86 "2026-09-11T20:08:16Z")
Could you install the latest test version and let me know if the problem is resolved or not? You can install it [here](https://homey.app/a/com.tractive/test/). ---
**Author:** ![evdpol](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/evdpol/32/26730_2.png) [@evdpol](https://community.homey.app/u/evdpol)\ **Post date:** [September 13, 2026, 7:35pm UTC](https://community.homey.app/t/app-tractive-your-pet-s-location-and-health-always-in-view/84378/87 "2026-09-13T19:35:46Z")
The test version is currently live. ---
**Author:** ![Lage\_Nost](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lage_nost/32/174626_2.png) [@Lage\_Nost](https://community.homey.app/u/Lage_Nost)\ **Post date:** [September 15, 2026, 5:28am UTC](https://community.homey.app/t/app-tractive-your-pet-s-location-and-health-always-in-view/84378/88 "2026-09-15T05:28:53Z")
Hello! Yes, it seems to be working now! I was able to add the new tracker! Thanks a lot! ---
**Author:** ![ChewbaccaTheViking](https://avatars.discourse-cdn.com/v4/letter/c/b782af/32.png) [@ChewbaccaTheViking](https://community.homey.app/u/ChewbaccaTheViking)\ **Post date:** [September 29, 2026, 9:23pm UTC](https://community.homey.app/t/app-tractive-your-pet-s-location-and-health-always-in-view/84378/89 "2026-09-29T21:23:45Z")
Hi Edwin Sorry for the late reply, but I just wanted to say thank you for the fix. Everything is now working again & has been for a while now. ---
**Author:** ![Attilla](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/attilla/32/49004_2.png) [@Attilla](https://community.homey.app/u/Attilla)\ **Post date:** [October 15, 2026, 4:38pm UTC](https://community.homey.app/t/app-tractive-your-pet-s-location-and-health-always-in-view/84378/90 "2026-10-15T16:38:14Z")
It seems that updates from tractive still arrive late or with a delay. I created a report: 4048afda-c8e2-4987-a3dc-ec82b8cf1d13 [Previous page](https://community.homey.app/t/app-tractive-your-pet-s-location-and-health-always-in-view/84378.md?page=4)