# \[APP\] Shelly - Smart solutions for every home and office **URL:** \ **Category:** Apps\ **Tags:** app, official, homey, homey-pro, homey-cloud\ **Created:** [August 28, 2018, 8:54pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765 "2018-08-28T20:54:43Z")\ **Posts on this page:** 20\ **Page:** 45
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [July 15, 2020, 2:05pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/887 "2020-07-15T14:05:29Z")
Can you restart the app, wait until your Shelly roller shutter becomes unreachable and send me a crash log afterwards from the app settings. ---
**Author:** ![TWHJ\_Pranger](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/twhj_pranger/32/17038_2.png) [@TWHJ\_Pranger](https://community.homey.app/u/TWHJ_Pranger)\ **Post date:** [July 15, 2020, 2:53pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/888 "2020-07-15T14:53:23Z")
Done, it seems to be almost instant after a restart. i can see it up for less than a second. ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [July 15, 2020, 4:33pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/889 "2020-07-15T16:33:20Z")
Are you sure you have configured your Shelly as rollershutter in the official Shelly app? Looks like you are trying to add a Shelly 2.5 which is configured as relay. ---
**Author:** ![TWHJ\_Pranger](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/twhj_pranger/32/17038_2.png) [@TWHJ\_Pranger](https://community.homey.app/u/TWHJ_Pranger)\ **Post date:** [July 15, 2020, 4:46pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/890 "2020-07-15T16:46:44Z")
Jeez, no i wasn’t aware it had to be configured there as well, my first shelly device… Thanks so much for your help, and sorry for wasting your time 😊 ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [July 15, 2020, 5:34pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/891 "2020-07-15T17:34:25Z")
No problem, thanx for the donation … 🙏 ---
**Author:** ![Ricardo\_Nunes](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ricardo_nunes/32/30598_2.png) [@Ricardo\_Nunes](https://community.homey.app/u/Ricardo_Nunes)\ **Post date:** [July 18, 2020, 3:32pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/892 "2020-07-18T15:32:29Z")
> [@Phuturist](#): > > polling frequency I’ve configure the Shelly trough the shelly mobile app, everything it’s running on the app. Now where can i find the polling frequency? It indicates on the instructions that i will need it for adding it to homey. I still haven’t my homey with me, most arrive next week, but i would like to be ready to add all my Shelly devices when it arrives. Thank you. ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [July 18, 2020, 4:26pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/893 "2020-07-18T16:26:24Z")
> [@Ricardo\_Nunes](#): > > Now where can i find the polling frequency? It’s part of the device settings in Homey, not in the native Shelly app. ---
**Author:** ![Ricardo\_Nunes](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ricardo_nunes/32/30598_2.png) [@Ricardo\_Nunes](https://community.homey.app/u/Ricardo_Nunes)\ **Post date:** [July 18, 2020, 5:00pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/894 "2020-07-18T17:00:59Z")
Ok, I’ll just wait, for my homey to arrive and then I’ll try my best, not much knowledge here on this systems but I’m learning, thank you once again 👌 ---
**Author:** ![LinaN](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/linan/32/3562_2.png) [@LinaN](https://community.homey.app/u/LinaN)\ **Post date:** [July 20, 2020, 10:32am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/895 "2020-07-20T10:32:27Z")
Hi, Yes I have a separate 2G network for all my devices and Homey. I might be able to force them to access a specific access point somewhere in the settings. But I don’t see the need at the moment. All shelly devices works fine now after I removed and added them again. So I’m happy to accept that it was time for a fresh installation, sometimes that is the easiest solution. Everything works and I’m happy again 🙂 Thanks for everyone’s great input! ---
**Author:** ![Otter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/otter/32/11467_2.png) [@Otter](https://community.homey.app/u/Otter)\ **Post date:** [July 21, 2020, 12:12pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/896 "2020-07-21T12:12:04Z")
I’m trying to add a shelly 1pm for over an hour now. I can see the device, it says it included it but it doesn’t show. If I connect directly to it I can controll it. But it still doesn’t show. I connected it, reset it and opened the app. It searches and finds it. I press include and it connects back to my ssid and I get the message 1 device included. But it is nowhere to be found. This is really frustrating. This is before adding it to Homey. Just in the shelly app ---
**Author:** ![Martijn\_Hoogenbosch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijn_hoogenbosch/32/10647_2.png) [@Martijn\_Hoogenbosch](https://community.homey.app/u/Martijn_Hoogenbosch)\ **Post date:** [July 21, 2020, 12:16pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/897 "2020-07-21T12:16:36Z")
Try and detach power from it and attach again. Wait a few moments and it’s added. I never had this up until a few FW’s ago. They changed the way the app works, and now I have this experience too. Not always though. ---
**Author:** ![Otter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/otter/32/11467_2.png) [@Otter](https://community.homey.app/u/Otter)\ **Post date:** [July 21, 2020, 12:28pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/898 "2020-07-21T12:28:22Z")
Very annoying! I’ll keep you posted ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [July 21, 2020, 12:52pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/899 "2020-07-21T12:52:45Z")
I noticed this issue as well, my solutions was to use a older phone with an older Android version. ---
**Author:** ![Otter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/otter/32/11467_2.png) [@Otter](https://community.homey.app/u/Otter)\ **Post date:** [July 21, 2020, 2:01pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/900 "2020-07-21T14:01:57Z")
Hmm I don’t have an old android phone. Maybe a samsung s8. This is really getting under my skin ---
**Author:** ![Igy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/igy/32/22144_2.png) [@Igy](https://community.homey.app/u/Igy)\ **Post date:** [July 21, 2020, 3:16pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/901 "2020-07-21T15:16:01Z")
Just keep trying. I was able to connect after 5 attempts. Reset switch and start again and wait a while after you complete adding in shelly app. I was able to add it on new android phones. ---
**Author:** ![M\_a\_r\_c\_o](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/m_a_r_c_o/32/146_2.png) [@M\_a\_r\_c\_o](https://community.homey.app/u/M_a_r_c_o)\ **Post date:** [July 21, 2020, 3:34pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/902 "2020-07-21T15:34:32Z")
I use my windows10 laptop for this, then you can use the webinterface from shelly device itself and use no app at all. (possible on a tablet as well). ---
**Author:** ![Otter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/otter/32/11467_2.png) [@Otter](https://community.homey.app/u/Otter)\ **Post date:** [July 21, 2020, 3:45pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/903 "2020-07-21T15:45:55Z")
I think I’ve been at it for 20 attempts. I lost track. Its been hours ---
**Author:** ![Otter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/otter/32/11467_2.png) [@Otter](https://community.homey.app/u/Otter)\ **Post date:** [July 21, 2020, 3:48pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/904 "2020-07-21T15:48:44Z")
tried this as wel. Connected to the AP and got to the interface. It was operational, the switch worked but when I tried to manually add it to my ssid it was nowhere to be found. I’ve just connected it to the L and N to set it up. Am I missing something? ---
**Author:** ![Otter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/otter/32/11467_2.png) [@Otter](https://community.homey.app/u/Otter)\ **Post date:** [July 21, 2020, 5:30pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/905 "2020-07-21T17:30:57Z")
Added one!! Don’t know how but it worked. Two to go ---
**Author:** ![Martijn\_Hoogenbosch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijn_hoogenbosch/32/10647_2.png) [@Martijn\_Hoogenbosch](https://community.homey.app/u/Martijn_Hoogenbosch)\ **Post date:** [July 21, 2020, 5:54pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/906 "2020-07-21T17:54:29Z")
Good luck 👍 [Previous page](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765.md?page=44) [Next page](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765.md?page=46)