# \[APP\] Shelly - Smart solutions for every home and office **URL:** \ **Category:** Apps\ **Tags:** app, official, homey, homey-pro, homey-cloud\ **Created:** [August 28, 2018, 8:54pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765 "2018-08-28T20:54:43Z")\ **Posts on this page:** 20\ **Page:** 31
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [April 6, 2020, 5:58am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/604 "2020-04-06T05:58:37Z")
Have you assigned static IP addresses in your router for your Shelly devices. My guess is that their IP addresses changed. You can check this by comparing the IP address from the device settings with the IP address in your router. ---
**Author:** ![Jonathan\_Otte](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jonathan_otte/32/18025_2.png) [@Jonathan\_Otte](https://community.homey.app/u/Jonathan_Otte)\ **Post date:** [April 6, 2020, 6:06am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/605 "2020-04-06T06:06:16Z")
all ip addresses are fixed to me in the router from installation ---
**Author:** ![Jonathan\_Otte](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jonathan_otte/32/18025_2.png) [@Jonathan\_Otte](https://community.homey.app/u/Jonathan_Otte)\ **Post date:** [April 6, 2020, 6:11am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/606 "2020-04-06T06:11:50Z")
![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/0/a0936a57c83f0bbf7884ef0503da12bcf69622c2.jpeg) ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [April 6, 2020, 6:41am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/607 "2020-04-06T06:41:11Z")
The above screenshot does not tell anything about fixed IP’s but I’ll believe your word for it. Could you restart the app and then send me a diagnostic report after one minute. ---
**Author:** ![Jonathan\_Otte](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jonathan_otte/32/18025_2.png) [@Jonathan\_Otte](https://community.homey.app/u/Jonathan_Otte)\ **Post date:** [April 6, 2020, 7:04am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/608 "2020-04-06T07:04:48Z")
Its not better it is no better it has gotten worse there are more devices lost Thé diagnostische rapport 65ee1e66-74d1-4804-8311-10956071a537 ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [April 6, 2020, 7:31am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/609 "2020-04-06T07:31:04Z")
There is not much in the log that would explain the devices not being available. I do see something that I probably need to fix but that’s unrelated to devices being offline. You do seem to have a flow that sends a command to a Shelly RGB White every 5 seconds. That seems like a badly configured flow that might cause to app to not work properly. You should look into that. And could you tell me to what polling frequency you have configured your devices. ---
**Author:** ![Jonathan\_Otte](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jonathan_otte/32/18025_2.png) [@Jonathan\_Otte](https://community.homey.app/u/Jonathan_Otte)\ **Post date:** [April 6, 2020, 7:39am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/610 "2020-04-06T07:39:55Z")
by polling frequency do you mean the wifi frequency? ---
**Author:** ![Jonathan\_Otte](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jonathan_otte/32/18025_2.png) [@Jonathan\_Otte](https://community.homey.app/u/Jonathan_Otte)\ **Post date:** [April 6, 2020, 7:46am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/611 "2020-04-06T07:46:56Z")
it is strange that every x the dimmers appear are with the shelly app does everything ---
**Author:** ![Jonathan\_Otte](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jonathan_otte/32/18025_2.png) [@Jonathan\_Otte](https://community.homey.app/u/Jonathan_Otte)\ **Post date:** [April 6, 2020, 8:05am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/612 "2020-04-06T08:05:26Z")
could it also be that homey can’t handle it? ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [April 6, 2020, 8:57am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/613 "2020-04-06T08:57:33Z")
> [@Jonathan\_Otte](#): > > by polling frequency do you mean the wifi frequency No, the polling frequency under the device settings in Homey. > [@Jonathan\_Otte](#): > > could it also be that homey can’t handle it? If you have badly configured flows that send a lot of command I can image this effects the performs of my app and Homey in general. As mentioned before, you need to check these flows. ---
**Author:** ![Jonathan\_Otte](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jonathan_otte/32/18025_2.png) [@Jonathan\_Otte](https://community.homey.app/u/Jonathan_Otte)\ **Post date:** [April 6, 2020, 9:16am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/614 "2020-04-06T09:16:16Z")
We polling frequentie not change its standard ---
**Author:** ![Jonathan\_Otte](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jonathan_otte/32/18025_2.png) [@Jonathan\_Otte](https://community.homey.app/u/Jonathan_Otte)\ **Post date:** [April 6, 2020, 9:25am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/617 "2020-04-06T09:25:21Z")
We have see it what its the best frequentie for the lamp? ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [April 6, 2020, 9:41am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/618 "2020-04-06T09:41:39Z")
5 seconds should be fine. (under the condition that you are not executing a command every 5 seconds from a badly configured flow) ---
**Author:** ![Jonathan\_Otte](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jonathan_otte/32/18025_2.png) [@Jonathan\_Otte](https://community.homey.app/u/Jonathan_Otte)\ **Post date:** [April 6, 2020, 9:56am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/619 "2020-04-06T09:56:13Z")
Standaard its 5sec ---
**Author:** ![Jonathan\_Otte](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jonathan_otte/32/18025_2.png) [@Jonathan\_Otte](https://community.homey.app/u/Jonathan_Otte)\ **Post date:** [April 6, 2020, 9:59am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/620 "2020-04-06T09:59:18Z")
We have change thé frequenties en restart app and the dimmers do not reconnected ---
**Author:** ![Jonathan\_Otte](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jonathan_otte/32/18025_2.png) [@Jonathan\_Otte](https://community.homey.app/u/Jonathan_Otte)\ **Post date:** [April 6, 2020, 10:21am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/621 "2020-04-06T10:21:43Z")
We can dimmer deleted but not new import look screen ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/6/960851e1eafd35d2593843457ac4efb37137b147.jpeg) ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [April 6, 2020, 11:13am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/622 "2020-04-06T11:13:08Z")
Interesting, that looks like a bug in Homey itself. Could you report that to Athom (where devices in the pair screen give a red triangle). It’s probably only optical though, what happens when you click on the device to pair it. ---
**Author:** ![Jonathan\_Otte](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jonathan_otte/32/18025_2.png) [@Jonathan\_Otte](https://community.homey.app/u/Jonathan_Otte)\ **Post date:** [April 6, 2020, 11:27am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/623 "2020-04-06T11:27:58Z")
Ok dat its not good we push the button hè do nothing, I paused and reinstalled the app and hè did it now ---
**Author:** ![Jonathan\_Otte](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jonathan_otte/32/18025_2.png) [@Jonathan\_Otte](https://community.homey.app/u/Jonathan_Otte)\ **Post date:** [April 6, 2020, 11:35am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/624 "2020-04-06T11:35:03Z")
I an 5min happy but now first dimmer its stopping ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [April 6, 2020, 11:38am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/625 "2020-04-06T11:38:01Z")
How is the WiFi connection to your dimmer, is it close to your router of far away? [Previous page](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765.md?page=30) [Next page](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765.md?page=32)