# \[APP\] Shelly - Smart solutions for every home and office **URL:** \ **Category:** Apps\ **Tags:** app, official, homey, homey-pro, homey-cloud\ **Created:** [August 28, 2018, 8:54pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765 "2018-08-28T20:54:43Z")\ **Posts on this page:** 20\ **Page:** 225
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 8, 2023, 7:16am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4538 "2023-11-08T07:16:47Z")
> [@Super\_Grover](#): > > Anyone an idea how to fix it? Yes: scroll back just a _few_ posts. ---
**Author:** ![Cor\_Pronk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cor_pronk/32/80506_2.png) [@Cor\_Pronk](https://community.homey.app/u/Cor_Pronk)\ **Post date:** [November 8, 2023, 7:47am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4539 "2023-11-08T07:47:01Z")
I use the Shelly-app for Homey in the cloud. Version 3.22.8. When I press a shelly button, on any shelly device, the button visually turns on but in the shelly cloud the botton remains off. After some time the button visual goes out. When I turn on the button in the shelly cloud, the shelly app from homey responds. What is going on? ---
**Author:** ![Boris\_Fers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/boris_fers/32/74283_2.png) [@Boris\_Fers](https://community.homey.app/u/Boris_Fers)\ **Post date:** [November 8, 2023, 7:57am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4540 "2023-11-08T07:57:17Z")
You’re right, at first I thought Websocket was only used for real-time events. Looks like it’s really a problem on Shelly’s side. And also more and more users are affected. When you send a Command Request do you get a Command Response? If there was an error message there that could be helped. ![Posnetek zaslona 2023-11-08 085402](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/e/be9f6bd85a852b7b06a065125abb2a401cda9e6a.png) ---
**Author:** ![Boris\_Fers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/boris_fers/32/74283_2.png) [@Boris\_Fers](https://community.homey.app/u/Boris_Fers)\ **Post date:** [November 8, 2023, 7:59am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4541 "2023-11-08T07:59:32Z")
Not yet. What do you use Homey cloud or Homey Pro? ---
**Author:** ![Morten\_K](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/morten_k/32/78907_2.png) [@Morten\_K](https://community.homey.app/u/Morten_K)\ **Post date:** [November 8, 2023, 8:28am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4542 "2023-11-08T08:28:33Z")
I see the same issue. The command direction is not working. ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [November 8, 2023, 8:45am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4543 "2023-11-08T08:45:48Z")
> [@Boris\_Fers](#): > > When you send a Command Request do you get a Command Response? If there was an error message there that could be helped. That would help indeed but there is none. ---
**Author:** ![Boris\_Fers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/boris_fers/32/74283_2.png) [@Boris\_Fers](https://community.homey.app/u/Boris_Fers)\ **Post date:** [November 8, 2023, 8:56am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4544 "2023-11-08T08:56:44Z")
> [@Phuturist](#): > > That would help indeed but there is none. What do you mean with that? No Command Response received or no error message in Command Response? ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [November 8, 2023, 9:02am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4545 "2023-11-08T09:02:49Z")
Both. Allterco Robotics is looking into it as we speak. ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [November 8, 2023, 9:44am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4546 "2023-11-08T09:44:47Z")
@Boris_Fers @Johan_Nilsson @Super_Grover Together with Allterco Robotics we have looked into the issue. Short summary, the issue is identified and I just published a release to the test channel (3.23.2) which fixes this and is now pending approval by Athom. Longer version, Allterco Robotics switched from numeral deviceId’s to strings with the introduction of the Shelly BLU devices. They forgot to tell me and to update the API documentation which still references to a number. There was probably a “compatibility” layer active that kept this API afloat “for the transition period” but this was removed two days ago. ---
**Author:** ![ThomasHussak](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomashussak/32/33833_2.png) [@ThomasHussak](https://community.homey.app/u/ThomasHussak)\ **Post date:** [November 8, 2023, 9:49am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4547 "2023-11-08T09:49:33Z")
so we are down again, im sick of this, this time i wrote to Homey before you. ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [November 8, 2023, 9:56am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4548 "2023-11-08T09:56:04Z")
Lovely response, really motivating for the time I put into this. Read the messages above your constructive criticism. Not being able to control devices was caused by undocumented and uncommunicated changes to the Shelly Cloud API. Out of my hands. The other issue where the connection breaks and is not restored is a known issue in a module by Athom. Out of my hands as well. Ok, I did break something where the app would crash if the connection goes down but also fixed that straigth away. Mea Culpa. That is now pending approval by Athom for some two days now. Out of my control. So good thing you contacted Homey directly. 👍 ---
**Author:** ![Boris\_Fers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/boris_fers/32/74283_2.png) [@Boris\_Fers](https://community.homey.app/u/Boris_Fers)\ **Post date:** [November 8, 2023, 9:57am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4549 "2023-11-08T09:57:42Z")
> [@Phuturist](#): > > There was probably a “compatibility” layer active that kept this API afloat “for the transition period” but this was removed two days ago. Definitely more than two days ago 😃 Tested version 3.23.2 and is working now 🥰 🕺 ✋ ---
**Author:** ![Johan\_Nilsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_nilsson/32/75857_2.png) [@Johan\_Nilsson](https://community.homey.app/u/Johan_Nilsson)\ **Post date:** [November 8, 2023, 9:59am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4550 "2023-11-08T09:59:01Z")
I have updated and can confirm after just a short test that it works. Thanks @Phuturist for your work!!! What is your thinking about the reconnect stuff? I think your intention was very good and encourage your to keep it for some more testing ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [November 8, 2023, 10:15am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4551 "2023-11-08T10:15:51Z")
> [@Johan\_Nilsson](#): > > What is your thinking about the reconnect stuff? Nothing has changed concerning the reconnect issue. I did leave a longer grace periode of missed ping-pongs (checks if the connection is alive) in the code before attempting to reconnect but the underlying issue is still present. It’s just an unfortunate incident where this issue with the Shelly Cloud API pops up right around the time I tried to workaround the reconnect issue and users and Athom start to point to me as the developer. It’s taken another big chunk out of my free time to find the cause. But about the reconnect issue, if you read along in this thread you have read the message of someone from Athom support telling that they are on it and expect the have it fixed any time soon. That’s all the information I have. This is an open issue from me with Athom for about a year now. I actually had to remind, escalate it and make users report this themself to get Athom’s attention. I think I have done enough to get this sorted now. My personal opinion, don’t use cloud services for Home Automation unless you really have to. ---
**Author:** ![ThomasHussak](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thomashussak/32/33833_2.png) [@ThomasHussak](https://community.homey.app/u/ThomasHussak)\ **Post date:** [November 8, 2023, 10:26am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4552 "2023-11-08T10:26:44Z")
hope its ok to ask. But last time I reinstalled the shelly app 100 times and the only thing that helped me was to uninstall and install again, and then search all my devices, which is not so funny, cause all flows need to be fixed afterwards. Do you think that’s where I am again, cause i reinstalled many times yesterday, with no success. /t ---
**Author:** ![Boris\_Fers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/boris_fers/32/74283_2.png) [@Boris\_Fers](https://community.homey.app/u/Boris_Fers)\ **Post date:** [November 8, 2023, 10:31am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4553 "2023-11-08T10:31:00Z")
I don’t even try to think to do this. 🙂 Wait for a new version or install the test version and it should work. ---
**Author:** ![Boris\_Fers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/boris_fers/32/74283_2.png) [@Boris\_Fers](https://community.homey.app/u/Boris_Fers)\ **Post date:** [November 8, 2023, 10:36am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4554 "2023-11-08T10:36:49Z")
Have you removed the connection loss trigger? One suggestion, can you add support for Shelly:Online event? ![Posnetek zaslona 2023-11-08 113333](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/5/1509b46db42fbc0225f47ffdc0dd3503b9df1bc8.png) Based on this event, it would be possible to know when the device lost connection to Shelly cloud. ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [November 8, 2023, 10:51am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4555 "2023-11-08T10:51:55Z")
Yes, as per your request I reverted all the changes made to the cloud connection including this triggercard (which actually introduced the bug that made the app crash when the connection went down). Feel free to submit a feature request. For now I need to take care of other stuff which I havent been able to do because of this. ---
**Author:** ![Ulf\_D](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ulf_d/32/46513_2.png) [@Ulf\_D](https://community.homey.app/u/Ulf_D)\ **Post date:** [November 8, 2023, 10:40am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4556 "2023-11-08T10:40:06Z")
Hello, Since switching to the Shelly Cloud, my Shelly devices can no longer be accessed. The flows don’t work. However, the measured values are displayed. Is this a known problem or is there a solution? I have already deleted all deices and added new ones. Best regards Ulf ---
**Author:** ![Boris\_Fers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/boris_fers/32/74283_2.png) [@Boris\_Fers](https://community.homey.app/u/Boris_Fers)\ **Post date:** [November 8, 2023, 1:04pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4557 "2023-11-08T13:04:58Z")
Wait for a new version or install the test version. [Previous page](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765.md?page=224) [Next page](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765.md?page=226)