# \[APP\] Shelly - Smart solutions for every home and office **URL:** \ **Category:** Apps\ **Tags:** app, official, homey, homey-pro, homey-cloud\ **Created:** [August 28, 2018, 8:54pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765 "2018-08-28T20:54:43Z")\ **Posts on this page:** 20\ **Page:** 219
**Author:** ![lucasvdh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lucasvdh/32/54915_2.png) [@lucasvdh](https://community.homey.app/u/lucasvdh)\ **Post date:** [October 29, 2023, 5:35pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4417 "2023-10-29T17:35:36Z")
Hello! Today, I successfully installed my Shelly Pro 3EM, and it’s functioning perfectly. However, I have encountered an issue with some unusual readings. It appears that the application or driver is occasionally confusing the devices with their respective A/B/C sensors. To illustrate this problem, the device in the screenshot below should correspond to phase sensor C and should display a power consumption of approximately 1.3 kWh. Unfortunately, at times, it incorrectly registers the power consumption of 0.03 kWh from phase sensor A. ![shelly-pro-3em-energy-screen.jpg](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/f/ffb0fd1ecbf81dc395b64ff31e13a63ac4b86148.jpeg) Is this a known issue, and could you let me know if there is any way I can assist in resolving it? ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [October 29, 2023, 5:57pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4418 "2023-10-29T17:57:53Z")
> [@lucasvdh](#): > > Is this a known issue, and could you let me know if there is any way I can assist in resolving it? Could you check if this happens around every minute. That would help me pinpoint the source. ---
**Author:** ![lucasvdh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lucasvdh/32/54915_2.png) [@lucasvdh](https://community.homey.app/u/lucasvdh)\ **Post date:** [October 29, 2023, 6:09pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4419 "2023-10-29T18:09:52Z")
Thank you for the quick response. I’ve taken note of the timing pattern you described: 1. Correct value from sensor C (initial update). 2. After 40-50 seconds, it switches to the incorrect value from sensor A. 3. After 60 seconds, it’s updated to the correct value again, and the cycle repeats. – edit– The timing does seem to be a minute but it varies when the device is updated with the correct/incorrect sensor reading ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [October 29, 2023, 7:26pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4420 "2023-10-29T19:26:10Z")
> [@lucasvdh](#): > > power consumption of approximately 1.3 kWh Are we talking about the actual power consumption (measure\_power / active power measurement on a phase) or energie consumption (meter\_power / total active energy on a phase) which is showing as incorrect? ---
**Author:** ![lucasvdh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lucasvdh/32/54915_2.png) [@lucasvdh](https://community.homey.app/u/lucasvdh)\ **Post date:** [October 29, 2023, 7:40pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4421 "2023-10-29T19:40:34Z")
Sorry for the confusion, I’m talking about the `meter_power` capability. ---
**Author:** ![Rick\_Reuvekamp](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rick_reuvekamp/32/81523_2.png) [@Rick\_Reuvekamp](https://community.homey.app/u/Rick_Reuvekamp)\ **Post date:** [October 29, 2023, 8:19pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4422 "2023-10-29T20:19:41Z")
Hi All, i have this problem i cannot realy find a awsner for. i have added a shelly plug s to homey but after a few seconds it would adjust the IP adress to 192.168.2.2 while in the shelly app it is 192.168.68.121. and when i would adjust the ip code in homey for the plug it would revent it after a few seconds. when its back at 2.2 i cannot switch the plug on or off. only read out all data. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/c/1c001a5a1724e50e4981211b0825b9ddb52a1189.png) ---
**Author:** ![Tirrazo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tirrazo/32/55444_2.png) [@Tirrazo](https://community.homey.app/u/Tirrazo)\ **Post date:** [October 29, 2023, 8:47pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4423 "2023-10-29T20:47:20Z")
Hi, I have issues with updating the Shelly app through Homey phone app. There is just a red error message saying that the app can’t be updated. What could be wrong? ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [October 29, 2023, 9:09pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4424 "2023-10-29T21:09:50Z")
Are you using a Deco mesh system. There is an other user reporting the same behaviour. Check my answer here: [[APP][Pro&Cloud] Shelly - #4411 by Phuturist](https://community.homey.app/t/app-pro-cloud-shelly/765/4411) ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [October 29, 2023, 9:12pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4425 "2023-10-29T21:12:58Z")
What is the version you have installed? There is currently a new release waiting to be approved by Athom, perhaps they messed something up with how updates are installed. ---
**Author:** ![Rick\_Reuvekamp](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rick_reuvekamp/32/81523_2.png) [@Rick\_Reuvekamp](https://community.homey.app/u/Rick_Reuvekamp)\ **Post date:** [October 29, 2023, 9:14pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4426 "2023-10-29T21:14:26Z")
hi there! when changing it to acces point mode means i need to use my provider (KPN) router to send out the wifi and let the decos be acces points? ---
**Author:** ![Tirrazo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tirrazo/32/55444_2.png) [@Tirrazo](https://community.homey.app/u/Tirrazo)\ **Post date:** [October 29, 2023, 9:54pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4427 "2023-10-29T21:54:29Z")
Hi, The version installed is 3.21.7. Should I contact Homey for support? Is there anything you can read from a diagnostics report? ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [October 29, 2023, 10:16pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4428 "2023-10-29T22:16:05Z")
> [@Tirrazo](#): > > The version installed is 3.21.7. > Should I contact Homey for support? > > Is there anything you can read from a diagnostics report? Yeah, there is nothing I can do about that so you will have to consult with Athom. Sending a diagnostic report wont help as that will only contain logging from the app itself. This is something with Homey itself. ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [October 29, 2023, 10:18pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4429 "2023-10-29T22:18:26Z")
> [@lucasvdh](#): > > Sorry for the confusion, I’m talking about the `meter_power` capability. This is probably going to take a while. By looking at the code I cant see what’s wrong and I dont have the ability to test this in a proper setup. I’ll refactor some of the code involved hopefully fixing this on along with it. ---
**Author:** ![lucasvdh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lucasvdh/32/54915_2.png) [@lucasvdh](https://community.homey.app/u/lucasvdh)\ **Post date:** [October 29, 2023, 10:32pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4430 "2023-10-29T22:32:13Z")
Thank you, let me know if you want me to test/debug something. Installing/running a test branch is no issue. ---
**Author:** ![Rick\_Reuvekamp](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rick_reuvekamp/32/81523_2.png) [@Rick\_Reuvekamp](https://community.homey.app/u/Rick_Reuvekamp)\ **Post date:** [October 30, 2023, 7:30am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4431 "2023-10-30T07:30:30Z")
Awesome! This was indeed the trick. Had a deco m9 and setting it to acces mode worked. Also fixed the problem I had trying to connect to my LG WebOS tv. ---
**Author:** ![Matti\_Hirvonen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/matti_hirvonen/32/79184_2.png) [@Matti\_Hirvonen](https://community.homey.app/u/Matti_Hirvonen)\ **Post date:** [October 30, 2023, 1:51pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4432 "2023-10-30T13:51:12Z")
Hi! I have problem. Every now and then shelly seems not to get command thru from homey. In advanced flows it wont show as an error, it just wont do anything. It would be good if it was shown as an error so i could reboot shelly device in flow and try again. Is it possible also to reboot shelly app in flow? ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/0/60a86f0b60794bba255cdf6b6e20bbb7f484d55b.png) ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [October 30, 2023, 5:27pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4433 "2023-10-30T17:27:28Z")
> [@Matti\_Hirvonen](#): > > Every now and then shelly seems not to get command thru from homey. You should look into this instead of creating work arounds. It indicates networking issues. Is this Homey Pro or Homey Cloud? > [@Matti\_Hirvonen](#): > > In advanced flows it wont show as an error, it just wont do anything. When there is an actual error the flow card will return this error. In case of networking issues and commands timing out this could take 30 seconds to return the error though. > [@Matti\_Hirvonen](#): > > Is it possible also to reboot shelly app in flow? As far as I know you can programmatically reboot an app, Athom does not allow this. ---
**Author:** ![Matti\_Hirvonen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/matti_hirvonen/32/79184_2.png) [@Matti\_Hirvonen](https://community.homey.app/u/Matti_Hirvonen)\ **Post date:** [October 30, 2023, 7:34pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4434 "2023-10-30T19:34:07Z")
Its homey pro. I can’t see why it would be connectivity problem. while homey gives timeout i can control device in shelly mobile app with no problems? As speaking my shelly pro 2 device seems to be online in homey pro but again i cant get commads thru "timeout. Works in shelly app. I will send diagnostic. ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [October 30, 2023, 7:55pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4435 "2023-10-30T19:55:08Z")
The diagnostic report shows a load of error.request errors indicating that the request from Homey didnt get a response from the Shelly in time. You might not be able to see it why this works from the Shelly app but not from Homey but the logs do not lie. It’s something in your network which is not for me to solve. ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [October 30, 2023, 10:36pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4436 "2023-10-30T22:36:22Z")
I’m looking for some users that can do a quick smoke test of the version currently available in the app store. All I need to know is if the device status of your Shelly devices are still being updated correctly on this release. > **[Shelly](https://homey.app/en-us/app/cloud.shelly/Shelly/)** > > Smart solutions for every home and office Please let me know. [Previous page](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765.md?page=218) [Next page](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765.md?page=220)