# \[APP\] Shelly - Smart solutions for every home and office **URL:** \ **Category:** Apps\ **Tags:** app, official, homey, homey-pro, homey-cloud\ **Created:** [August 28, 2018, 8:54pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765 "2018-08-28T20:54:43Z")\ **Posts on this page:** 20\ **Page:** 206
**Author:** ![Alexander\_Ovrebo](https://avatars.discourse-cdn.com/v4/letter/a/c5a1d2/32.png) [@Alexander\_Ovrebo](https://community.homey.app/u/Alexander_Ovrebo)\ **Post date:** [August 24, 2023, 4:23pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4154 "2023-08-24T16:23:07Z")
Did this, i get “error: Timed out after 30000ms.” ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [August 24, 2023, 5:05pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4155 "2023-08-24T17:05:57Z")
> [@Picsou621](#): > > Hi [Phuturist](https://community.homey.app/u/Phuturist)! I’ve seen that for the Shelly 3EM device, phase 1 in Homey finally mentions the total Power given, i.e. the sum of the Power from phase 1, phase 2 and phase 3. This is very good news. However, the Power of phase 1 is called “Power” and the total Power of the three phases - also mentioned under the device of phase 1 in Homey - is also called “Power”, which is not ideal and can lead to confusion. Would it be possible to call the second ‘Power’ data on phase 1 ‘Total Power’ for better clarity? This was added quite some time ago already including the correct naming for this capability. It might require you to re-pair the device before this to become visible however. ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [August 24, 2023, 5:10pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4156 "2023-08-24T17:10:03Z")
> [@Philip\_Montgomery](#): > > In the Homey Shelly app it has the Shelly 1 device IP correct but the username field is populated with an old Homey IP address. This doesn’t seem to matter but does/should it? Sounds to me like some migration or copy/paste issue. Probably doesnt hurt but better to just remove it. ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [August 24, 2023, 5:14pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4157 "2023-08-24T17:14:03Z")
Sounds to me your device is either faulty, to far away from a WiFi access point or you have something misconfigured in your network. My guess it’s not the first but one of the other two or something else entirely. But all the possible info is already in the first post. If you followed that to the letter (including reboots of both Homey and the Shelly device and you have confirmed you are on the latest firmware) there is not much more to do. ---
**Author:** ![Alexander\_Ovrebo](https://avatars.discourse-cdn.com/v4/letter/a/c5a1d2/32.png) [@Alexander\_Ovrebo](https://community.homey.app/u/Alexander_Ovrebo)\ **Post date:** [August 24, 2023, 5:16pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4158 "2023-08-24T17:16:35Z")
Hi… found out before you replied that the shelly cant use 5ghz network. Its on 2.4ghz now. The shelly app and everything works. But it still wont connect to homey 😕 I can try to reset the homey later. Thanks for all help people 🙂 ---
**Author:** ![Philip\_Montgomery](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/philip_montgomery/32/12434_2.png) [@Philip\_Montgomery](https://community.homey.app/u/Philip_Montgomery)\ **Post date:** [August 24, 2023, 6:00pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4159 "2023-08-24T18:00:38Z")
Regarding the wifi address, that format doesn’t look correct to me if that is the second half. It should start with [http://192](http://192) Is the 5G part because you’re using a 5G wireless router to ISP and not a cable connection? Although I still don’t think that address should start with 5G ---
**Author:** ![Philip\_Montgomery](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/philip_montgomery/32/12434_2.png) [@Philip\_Montgomery](https://community.homey.app/u/Philip_Montgomery)\ **Post date:** [August 24, 2023, 6:02pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4160 "2023-08-24T18:02:07Z")
I’ve never known the network freq to be added to the LAN IP so I’m still thinking there is something not correct with your network setup ---
**Author:** ![John\_Lenigas](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/john_lenigas/32/16576_2.png) [@John\_Lenigas](https://community.homey.app/u/John_Lenigas)\ **Post date:** [August 27, 2023, 8:58am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4161 "2023-08-27T08:58:27Z")
Hi, Thanks for a great app! I have a number of Shelly1 devices working really well and have just received a bunch of new ShellyPlus1 devices and am having trouble with pairing. Pairing error is : An error occured when trying to add the device. This usually happens when the device is not on the latest firmware, a battery powered device is not kept awake during pairing or there are networking issues. See the pairing instructions in the support topic on the community forum. The error is: Device with IP address 192.168.1.102 does not support outbound websocket, make sure you update your Shelly to the latest firmware. I have check the firmware of the device and it is 20211201-095144/0.0.0-g741ce0c which the Shelly app is telling me is the latest. Any pointers in what I may be doing wrong? Thanks, John. ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [August 27, 2023, 9:04am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4162 "2023-08-27T09:04:01Z")
> [@John\_Lenigas](#): > > Any pointers in what I may be doing wrong? You did not read the pairing instructions and followed them to the letter. It would tell you to connect the device to the cloud before checking the firmware. ---
**Author:** ![swap83](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/swap83/32/56435_2.png) [@swap83](https://community.homey.app/u/swap83)\ **Post date:** [August 27, 2023, 10:08am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4163 "2023-08-27T10:08:31Z")
Report ID 0d74568f-aa25-4102-97b0-d5cdd490bb32 Sometimes I must restart the app because some sensors (CUCINA-LAVANDERIA) doesn’t update ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [August 27, 2023, 10:11am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4164 "2023-08-27T10:11:31Z")
First post of the thread, troubleshooting section. ---
**Author:** ![John\_Lenigas](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/john_lenigas/32/16576_2.png) [@John\_Lenigas](https://community.homey.app/u/John_Lenigas)\ **Post date:** [August 28, 2023, 4:25am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4165 "2023-08-28T04:25:42Z")
Thanks, trick for new players, the Shelly App didn’t do a firmware upgrade - cloud says connected but obviously isn’t. You need to log on to the device webpage and update from there regardless of whether you have cloud connection enabled or not. Shelly app seems buggy at best. ---
**Author:** ![Fonzo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fonzo/32/77398_2.png) [@Fonzo](https://community.homey.app/u/Fonzo)\ **Post date:** [August 29, 2023, 7:27pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4166 "2023-08-29T19:27:53Z")
I own a Shelly Qubino Wave 2PM. Apparently, this device is not yet supported by the Homey Pro or the Shelly App for Homey. Are there plans to support this device in the Shelly app for Homey Pro in the near future? Is there any way at the moment to teach the device to the Homey Pro as a Z-wave gateway and to use the Shelly Qubino Wave 2PM with the Homey Pro? ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [August 29, 2023, 7:48pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4167 "2023-08-29T19:48:54Z")
> [@Fonzo](#): > > Are there plans to support this device in the Shelly app for Homey Pro in the near future? Yes, I’m awaiting this device. Once I received it I will add it to the app. For now without energy capabilities though as Athom need to fix their zwave driver package. See known issues in the first post. > [@Fonzo](#): > > Is there any way at the moment to teach the device to the Homey Pro as a Z-wave gateway and to use the Shelly Qubino Wave 2PM with the Homey Pro? You could try and pair it as generic zwave device. ---
**Author:** ![Fonzo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fonzo/32/77398_2.png) [@Fonzo](https://community.homey.app/u/Fonzo)\ **Post date:** [August 29, 2023, 8:06pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4168 "2023-08-29T20:06:50Z")
> [@Phuturist](#): > > Once I received it I will add it to the app. Many thanks for the quick feedback, then I hope that it doesn’t take too long until you can use the device with the Homey Pro, at least with the basic function. I had already tried to add the device via Homey → Zwave, unfortunately that didn’t work either. ---
**Author:** ![Mats\_Nygren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mats_nygren/32/17266_2.png) [@Mats\_Nygren](https://community.homey.app/u/Mats_Nygren)\ **Post date:** [September 1, 2023, 7:11am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4169 "2023-09-01T07:11:29Z")
Hi, since a couple of week now there is a differens between the energy consumption in Homey and Shelly app. They have been equal since they were new, but something has happen. I have not change anything. Tried to reinstall app and relays, but no difference. Any suggestions? ![IMG_20230901_085528](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/3/b3544028735cae41b33b8463d4ec30e54d17892a.jpeg) ![Screenshot_2023-09-01-08-54-53-50_0ac2addf979993c0e494aa40c40dbf6e](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/5/c55810c945648df951c3611f31b0db1059b904e8.jpeg) ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [September 1, 2023, 11:22am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4170 "2023-09-01T11:22:32Z")
Could post the output of [http://yourshellyip/config](http://yourshellyip/config) and [http://yourshellyip/status](http://yourshellyip/status) in a code block here. ---
**Author:** ![Mats\_Nygren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mats_nygren/32/17266_2.png) [@Mats\_Nygren](https://community.homey.app/u/Mats_Nygren)\ **Post date:** [September 1, 2023, 12:32pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4171 "2023-09-01T12:32:11Z")
Hmm…got nothing but white screen an message:website not available Probably doing something wrong ---
**Author:** ![Mats\_Nygren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mats_nygren/32/17266_2.png) [@Mats\_Nygren](https://community.homey.app/u/Mats_Nygren)\ **Post date:** [September 1, 2023, 12:50pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4172 "2023-09-01T12:50:09Z")
i can reach the device via IP adress, but not with \config and \status ---
**Author:** ![Mike1233](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike1233/32/20991_2.png) [@Mike1233](https://community.homey.app/u/Mike1233)\ **Post date:** [September 1, 2023, 12:53pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/4173 "2023-09-01T12:53:31Z")
@Mats_Nygren Did you use / or \ ? / is the correct one. [Previous page](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765.md?page=205) [Next page](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765.md?page=207)