# \[APP\] Shelly - Smart solutions for every home and office **URL:** \ **Category:** Apps\ **Tags:** app, official, homey, homey-pro, homey-cloud\ **Created:** [August 28, 2018, 8:54pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765 "2018-08-28T20:54:43Z")\ **Posts on this page:** 20\ **Page:** 179
**Author:** ![peltsi51](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peltsi51/32/12564_2.png) [@peltsi51](https://community.homey.app/u/peltsi51)\ **Post date:** [January 22, 2023, 3:26pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3595 "2023-01-22T15:26:23Z")
I had the same issue than @Homeuse described with 3.16.1. Tried to explain that in the earlier post. I also made a complete restart “power down → power up from the mains” and the issue persisted. > "I have two Shelly 3EM devices. The other one is installed with “depregated” driver and other is never. They update the values for couple of seconds after app restarts and after that the actual Shelly 3EM device in the electrical cabinet is stuck in a boot loop and loses connection. > > After the Homey Shelly app crashes the actual Shelly device in the electriacl cabinet get’s out of the bootloop and the measurements work in the shelly android app." ---
**Author:** ![Unknown\_BF12](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/unknown_bf12/32/40350_2.png) [@Unknown\_BF12](https://community.homey.app/u/Unknown_BF12)\ **Post date:** [January 22, 2023, 3:36pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3596 "2023-01-22T15:36:54Z")
![Screenshot 2023-01-22 163535](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/b/cbd65bd416d4087f44039357af46218ad82c2d82.png) I will try a factory reset. maybe that works ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [January 22, 2023, 3:44pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3597 "2023-01-22T15:44:18Z")
> [@Unknown\_BF12](#): > > I will try a factory reset. maybe that works Let me know. ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [January 22, 2023, 3:46pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3598 "2023-01-22T15:46:02Z")
I just published version 3.17.0 to the test channel. I’m looking for some people that can verify that the previous issues with the app crashing do not occur on this version. If there are issues you can easily go back to the public version without problems. > **[Shelly](https://homey.app/en-us/app/cloud.shelly/Shelly/)** > > Smart solutions for every home and office ---
**Author:** ![elborro](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/elborro/32/53233_2.png) [@elborro](https://community.homey.app/u/elborro)\ **Post date:** [January 22, 2023, 3:54pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3599 "2023-01-22T15:54:00Z")
My first guess would be that this issue is related to your network configuration. If your Shelly received it’s IP configuration from DHCP, check if it properly shares a gateway address. In case you configured a static IP address, make sure that you provide the gateway address as well. ---
**Author:** ![Homeuse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/homeuse/32/49474_2.png) [@Homeuse](https://community.homey.app/u/Homeuse)\ **Post date:** [January 22, 2023, 4:27pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3600 "2023-01-22T16:27:22Z")
@Phuturist I could not access the web gui as the faulty version was active, also not as it crashed i had to remove power and switch on again but had to make sure, that the app was disabled. I get little bit confused now with the version for me 3.16.0 worked 3.16.1 crashed 3.16.2 crashed 3.16.3 crashed 3.16.4 crashed 3.16.5 worked 3.17.0 seems to be ok ---
**Author:** ![peltsi51](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peltsi51/32/12564_2.png) [@peltsi51](https://community.homey.app/u/peltsi51)\ **Post date:** [January 22, 2023, 4:35pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3601 "2023-01-22T16:35:44Z")
3.17.0 working ok for couple of minutes. And thank you @Phuturist for the superfast fix! ---
**Author:** ![Unknown\_BF12](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/unknown_bf12/32/40350_2.png) [@Unknown\_BF12](https://community.homey.app/u/Unknown_BF12)\ **Post date:** [January 22, 2023, 4:38pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3602 "2023-01-22T16:38:52Z")
Heureka!!! Thank you for helping me. Just diabled “Static IP” , conected to the cloud, rebooted and installed the new Firmware! Finally no Problems with the Reconnection of my Devices to Homey. All my other Devices had the Static IP disabled. Only God know why these two had it enabled… Thank you a lot @elborro !!! ---
**Author:** ![Andrea\_Marchisi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andrea_marchisi/32/16566_2.png) [@Andrea\_Marchisi](https://community.homey.app/u/Andrea_Marchisi)\ **Post date:** [January 22, 2023, 4:42pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3603 "2023-01-22T16:42:20Z")
@Phuturist …17 works, thanks. ---
**Author:** ![Asta\_west](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/asta_west/32/68721_2.png) [@Asta\_west](https://community.homey.app/u/Asta_west)\ **Post date:** [January 22, 2023, 4:46pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3604 "2023-01-22T16:46:50Z")
3.17 works stable Thanx ---
**Author:** ![Ricardo\_Nunes](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ricardo_nunes/32/30598_2.png) [@Ricardo\_Nunes](https://community.homey.app/u/Ricardo_Nunes)\ **Post date:** [January 22, 2023, 5:42pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3605 "2023-01-22T17:42:28Z")
3.17.0 is working fine. ---
**Author:** ![Daan201](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daan201/32/50985_2.png) [@Daan201](https://community.homey.app/u/Daan201)\ **Post date:** [January 22, 2023, 6:31pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3606 "2023-01-22T18:31:35Z")
Hello, Currently having troubles with 3.17.0 with all Shelly I4’s. The Dimmer 2 module work fine. Restart of the app or the Homey had no effect. With Kind Regards, Daan ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [January 22, 2023, 6:49pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3607 "2023-01-22T18:49:51Z")
> [@Daan201](#): > > Currently having troubles with 3.17.0 with all Shelly I4’s Define troubles, what is the error under the device. Nothing has changed regarding functionality so I’m guessing it’s a networking issue but I need more info. ---
**Author:** ![Daan201](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daan201/32/50985_2.png) [@Daan201](https://community.homey.app/u/Daan201)\ **Post date:** [January 22, 2023, 6:53pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3608 "2023-01-22T18:53:56Z")
Flows with the Shelly I4’s don’t work. I have flows with action trigger cards that turn on Philips hue lights and the don’t turn on. The input shows fine in the Shelly webinterface. ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [January 22, 2023, 6:56pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3609 "2023-01-22T18:56:39Z")
Try re-pairing, that should fix it. ---
**Author:** ![Daan201](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daan201/32/50985_2.png) [@Daan201](https://community.homey.app/u/Daan201)\ **Post date:** [January 22, 2023, 8:29pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3610 "2023-01-22T20:29:12Z")
I missed your message, just tried It with one I4, but sadly it doesn’t work. Even built a new flow to test, but still no luck. ---
**Author:** ![M\_a\_r\_c\_o](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/m_a_r_c_o/32/146_2.png) [@M\_a\_r\_c\_o](https://community.homey.app/u/M_a_r_c_o)\ **Post date:** [January 22, 2023, 8:55pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3611 "2023-01-22T20:55:51Z")
Thank you for all your effort today! ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [January 22, 2023, 9:19pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3612 "2023-01-22T21:19:41Z")
I’ll test it some time this week, is this on Homey Pro or Cloud? ---
**Author:** ![Erik\_Batenburg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/erik_batenburg/32/12735_2.png) [@Erik\_Batenburg](https://community.homey.app/u/Erik_Batenburg)\ **Post date:** [January 22, 2023, 10:28pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3613 "2023-01-22T22:28:35Z")
@Phuturist, busy day for you. Awesome support, keep it up👍 ---
**Author:** ![Daan201](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daan201/32/50985_2.png) [@Daan201](https://community.homey.app/u/Daan201)\ **Post date:** [January 23, 2023, 5:31am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3614 "2023-01-23T05:31:25Z")
Homey Pro early 2019 [Previous page](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765.md?page=178) [Next page](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765.md?page=180)