# \[APP\] Shelly - Smart solutions for every home and office **URL:** \ **Category:** Apps\ **Tags:** app, official, homey, homey-pro, homey-cloud\ **Created:** [August 28, 2018, 8:54pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765 "2018-08-28T20:54:43Z")\ **Posts on this page:** 20\ **Page:** 177
**Author:** ![SmartGuyz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smartguyz/32/34376_2.png) [@SmartGuyz](https://community.homey.app/u/SmartGuyz)\ **Post date:** [January 22, 2023, 11:55am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3555 "2023-01-22T11:55:12Z")
I’ve updated the app to 3.16.1 but the app crashes instantly and also my homey reboots after crashing. My diagnostic report has id 7384e613-d884-4a28-accf-7cf1ee114baf Hope you can fix it! ---
**Author:** ![Andrea\_M](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andrea_m/32/18744_2.png) [@Andrea\_M](https://community.homey.app/u/Andrea_M)\ **Post date:** [January 22, 2023, 12:06pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3556 "2023-01-22T12:06:21Z")
Updated to 3.16.1 and all my shally devices are offline…tried already to restart the app and Homey…no way ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [January 22, 2023, 12:13pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3557 "2023-01-22T12:13:39Z")
Thanx for reporting, I’m aware of the issue. I’ll fix it later today. The issue occurs for users that have a gen2 device which is not online. This could either be because it’s a battery operated device or because it’s currently not connected. If you have mains powered gen2 devices paired with Homey that are not available, remove these devices and re-start the app. That will fix it immediately. ---
**Author:** ![SmartGuyz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smartguyz/32/34376_2.png) [@SmartGuyz](https://community.homey.app/u/SmartGuyz)\ **Post date:** [January 22, 2023, 12:34pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3558 "2023-01-22T12:34:36Z")
I seems that all my devices are online in the Shelly app. ---
**Author:** ![FraSmu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frasmu/32/30157_2.png) [@FraSmu](https://community.homey.app/u/FraSmu)\ **Post date:** [January 22, 2023, 12:38pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3559 "2023-01-22T12:38:28Z")
Hi, i have the same problem after installing 3.16.1, lost communication with all my shelly devices. How can i reinstall version 3.16.0? ---
**Author:** ![M\_a\_r\_c\_o](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/m_a_r_c_o/32/146_2.png) [@M\_a\_r\_c\_o](https://community.homey.app/u/M_a_r_c_o)\ **Post date:** [January 22, 2023, 12:39pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3560 "2023-01-22T12:39:31Z")
Hello, There is more, after receiving the Shelly app it is disabled (crashed), and then I start it, and the whole of Homey Pro gets unresponsible, then shelly app crashes again. 229623b9-90fb-4b28-9e45-652b6e74ff40 Homey did not reboot. 4747da6d-1184-4778-baeb-3454d9438331 Second try, created directly after starting shelly app. And is crashed again. As far as I know I don’t have unavailable devices, most is version 1 and some are transfered to the new driver, but not yet all of them. ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [January 22, 2023, 12:57pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3561 "2023-01-22T12:57:04Z")
> [@FraSmu](#): > > How can i reinstall version 3.16.0? Better to roll forward. For all users experiencing the app crashing, please try and install the next release which is currently available in the test channel. After confirmation I’ll push it to production. > **[Shelly](https://homey.app/en-us/app/cloud.shelly/Shelly/)** > > Smart solutions for every home and office ---
**Author:** ![Dirk\_Storck](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirk_storck/32/48817_2.png) [@Dirk\_Storck](https://community.homey.app/u/Dirk_Storck)\ **Post date:** [January 22, 2023, 12:57pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3562 "2023-01-22T12:57:31Z")
Hi, I have the same problem, that I lost connection to all my Shelly plugs (Latest plug firmware, latest homey version, lastest app version) Restarting the app helps…for some time than the connection ist lost again. ---
**Author:** ![peltsi51](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peltsi51/32/12564_2.png) [@peltsi51](https://community.homey.app/u/peltsi51)\ **Post date:** [January 22, 2023, 12:59pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3563 "2023-01-22T12:59:43Z")
Same problems here. I have two Shelly 3EM devices. The other one is installed with “depregated” driver and other is never. They update the values for couple of seconds after app restarts and after that the actual Shelly 3EM device in the electrical cabinet is stuck in a boot loop and loses connection. After the Homey Shelly app crashes the actual Shelly device in the electriacl cabinet get’s out of the bootloop and the measurements work in the shelly android app. Homey version 8.1.1 Homey Shelly app version 3.16.1 ---
**Author:** ![SmartGuyz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smartguyz/32/34376_2.png) [@SmartGuyz](https://community.homey.app/u/SmartGuyz)\ **Post date:** [January 22, 2023, 1:07pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3564 "2023-01-22T13:07:17Z")
Still crashing on the newly released 3.16.2 1bd73ae6-d095-4298-92ad-c15ae57ec3bb ---
**Author:** ![FraSmu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frasmu/32/30157_2.png) [@FraSmu](https://community.homey.app/u/FraSmu)\ **Post date:** [January 22, 2023, 1:12pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3565 "2023-01-22T13:12:23Z")
Still crashing with 3.16.2 and i noticed that i also cannot connect to those shelly units via my browser. ---
**Author:** ![M\_a\_r\_c\_o](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/m_a_r_c_o/32/146_2.png) [@M\_a\_r\_c\_o](https://community.homey.app/u/M_a_r_c_o)\ **Post date:** [January 22, 2023, 1:12pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3566 "2023-01-22T13:12:25Z")
Yes, with me also: 44fd73e5-ba91-4930-ad4b-12933ce43db2 ---
**Author:** ![SunEast](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/suneast/32/34199_2.png) [@SunEast](https://community.homey.app/u/SunEast)\ **Post date:** [January 22, 2023, 1:21pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3567 "2023-01-22T13:21:44Z")
Same as above ---
**Author:** ![SpikeHome](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/spikehome/32/9435_2.png) [@SpikeHome](https://community.homey.app/u/SpikeHome)\ **Post date:** [January 22, 2023, 1:22pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3568 "2023-01-22T13:22:33Z")
Today app update and lot of problems Homey app crashes Can reach the Shelly’s with http . Only One shelly what gaves the message at Homey “old version no support in the future “ is evereytime the http also gone. ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [January 22, 2023, 1:29pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3569 "2023-01-22T13:29:59Z")
> [@SmartGuyz](#): > > Still crashing on the newly released 3.16.2 > [@FraSmu](#): > > Still crashing with 3.16.2 and i noticed that i also cannot connect to those shelly units via my browser. > [@M\_a\_r\_c\_o](#): > > Yes, with me also And how about version 3.16.3 which is now available in test? And please stop sending diagnostic reports, they are useless after an app crash. > **[Shelly](https://homey.app/en-us/app/cloud.shelly/Shelly/)** > > Smart solutions for every home and office ---
**Author:** ![M\_a\_r\_c\_o](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/m_a_r_c_o/32/146_2.png) [@M\_a\_r\_c\_o](https://community.homey.app/u/M_a_r_c_o)\ **Post date:** [January 22, 2023, 1:41pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3570 "2023-01-22T13:41:57Z")
Nope, same problem ---
**Author:** ![SpikeHome](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/spikehome/32/9435_2.png) [@SpikeHome](https://community.homey.app/u/SpikeHome)\ **Post date:** [January 22, 2023, 1:42pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3571 "2023-01-22T13:42:51Z")
Have version 3.16.1 ---
**Author:** ![Unknown\_BF12](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/unknown_bf12/32/40350_2.png) [@Unknown\_BF12](https://community.homey.app/u/Unknown_BF12)\ **Post date:** [January 22, 2023, 1:45pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3572 "2023-01-22T13:45:25Z")
My Shelly App also crashed multiple Times. I had two Shelly 2.5 which still were added “the old way” to homey and had still the message that they are not supported in the future. Removed them and the crash was fixed. But now it is not possible to re-add them “the new way”. Installed the newest Test Version of the Shelly App. Still not working. After the “Select icon” Window the including process stopped. ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [January 22, 2023, 1:46pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3573 "2023-01-22T13:46:38Z")
> [@Unknown\_BF12](#): > > After the “Select icon” Window the including process stopped. This is a different issue, read the first post. You need to update the firmware. ---
**Author:** ![Andrea\_Marchisi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andrea_marchisi/32/16566_2.png) [@Andrea\_Marchisi](https://community.homey.app/u/Andrea_Marchisi)\ **Post date:** [January 22, 2023, 1:57pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3574 "2023-01-22T13:57:23Z")
> [@Phuturist](#): > > 3.16.3 3.16.3 Much better, but still very unstable. All devices continue to go offline. [Previous page](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765.md?page=176) [Next page](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765.md?page=178)