# \[APP\] Shelly - Smart solutions for every home and office **URL:** \ **Category:** Apps\ **Tags:** app, official, homey, homey-pro, homey-cloud\ **Created:** [August 28, 2018, 8:54pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765 "2018-08-28T20:54:43Z")\ **Posts on this page:** 20\ **Page:** 153
**Author:** ![Andreas\_Josefsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andreas_josefsson/32/36573_2.png) [@Andreas\_Josefsson](https://community.homey.app/u/Andreas_Josefsson)\ **Post date:** [August 25, 2022, 6:28pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3070 "2022-08-25T18:28:04Z")
Hello. I got Homey Pro with 2 Shelly relay and everything has been working fine until twoday. Now non of the shelly is working. I did upgrade, restarted Homey and also deleted one of them but now i canr get it back. Shelly att saying “Error: Cannot read property ‘host’ of undefined” All work fine in the Shelly app. Any idees? Best regards Andreas ---
**Author:** ![Andreas\_Josefsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andreas_josefsson/32/36573_2.png) [@Andreas\_Josefsson](https://community.homey.app/u/Andreas_Josefsson)\ **Post date:** [August 25, 2022, 6:34pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3071 "2022-08-25T18:34:03Z")
Test ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [August 25, 2022, 6:34pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3072 "2022-08-25T18:34:14Z")
> [@Andreas\_Josefsson](#): > > Shelly att saying “Error: Cannot read property ‘host’ of > undefined” At what step during pairing this error shows up? And could you send me diagnostic report after trying to pair your device. And what device are you trying to pair `2 Shelly relay` could mean various devices. ---
**Author:** ![Andreas\_Josefsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/andreas_josefsson/32/36573_2.png) [@Andreas\_Josefsson](https://community.homey.app/u/Andreas_Josefsson)\ **Post date:** [August 25, 2022, 6:39pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3073 "2022-08-25T18:39:07Z")
It happens after the Select icon. This is when i try to add the Shelly 1 that has been working for over one year but stoped yesterday i think. A also got Shelly plug that is still in the homey and reports watt and so on, but i cant turn on or off. Hor do i send a report to you ? ---
**Author:** ![Damian](https://avatars.discourse-cdn.com/v4/letter/d/34f0e0/32.png) [@Damian](https://community.homey.app/u/Damian)\ **Post date:** [August 25, 2022, 7:59pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3074 "2022-08-25T19:59:52Z")
Hi What fixes in V16? ---
**Author:** ![Lstrandmark](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lstrandmark/32/30336_2.png) [@Lstrandmark](https://community.homey.app/u/Lstrandmark)\ **Post date:** [August 25, 2022, 8:05pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3075 "2022-08-25T20:05:18Z")
All my Shelly Plug S on Homey Pro stopped responding yesterday. I tried to remove and re-add one of them but it cant be paired. They all work fine in Shelly nativt app ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [August 25, 2022, 8:25pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3076 "2022-08-25T20:25:39Z")
> [@Damian](#): > > What fixes in V16? Nothing. Just a framework upgrade and better error handling. > [@Lstrandmark](#): > > I tried to remove and re-add one of them but it cant be paired. You need to give more info. What error, at what stage of the pairing process. Have you rebooted Homey, what Homey version, etc. etc. ---
**Author:** ![Lstrandmark](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lstrandmark/32/30336_2.png) [@Lstrandmark](https://community.homey.app/u/Lstrandmark)\ **Post date:** [August 25, 2022, 9:14pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3077 "2022-08-25T21:14:02Z")
Homey Pro (Early 2019) v7.2.0 Pairing finds all plug s devices, I choose the one I want to pair, choose default icon and then I get Error: not aupported Have rebooted Homey ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [August 26, 2022, 5:46am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3078 "2022-08-26T05:46:00Z")
> [@Lstrandmark](#): > > I get Error: not aupported This can not be the exact error. I need it letter by letter. ---
**Author:** ![Lstrandmark](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lstrandmark/32/30336_2.png) [@Lstrandmark](https://community.homey.app/u/Lstrandmark)\ **Post date:** [August 26, 2022, 11:53am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3079 "2022-08-26T11:53:51Z")
I get a popup saying… Error: Not supported ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/2/82751e65e6a2131fe5f90fbb8161c100f924b2a5.jpeg) ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [August 26, 2022, 1:08pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3080 "2022-08-26T13:08:50Z")
Nice, never seen that before and it’s not coming from the Shelly app. This is something you should report to Athom support. Perhaps they can identify the issue. Feel free to send me a diagnostic report though. Perhaps it contains something useful. ---
**Author:** ![Lstrandmark](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lstrandmark/32/30336_2.png) [@Lstrandmark](https://community.homey.app/u/Lstrandmark)\ **Post date:** [August 26, 2022, 1:22pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3081 "2022-08-26T13:22:35Z")
Diagnostics: 9b143891-4ab4-443b-bd91-474631a2aef5 Anyone else having issues with Shelly Plugs? I have a bunch of them and they all stopped responding to on/off commands a few days ago ---
**Author:** ![Lstrandmark](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lstrandmark/32/30336_2.png) [@Lstrandmark](https://community.homey.app/u/Lstrandmark)\ **Post date:** [August 26, 2022, 1:44pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3082 "2022-08-26T13:44:53Z")
Problem seems to be solved 😮 I updated Homey to latest version (8 something) and now all seems well ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [August 26, 2022, 2:09pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3083 "2022-08-26T14:09:02Z")
Hmmm, I probably know why. The error shown by Athom is not very descriptive in indentifying this though. But I’ll add a version constraint with the next update to avoid this for other people not on the latest version of Homey firmware. ---
**Author:** ![Niklas\_Wismen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/niklas_wismen/32/57375_2.png) [@Niklas\_Wismen](https://community.homey.app/u/Niklas_Wismen)\ **Post date:** [August 27, 2022, 7:14pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3084 "2022-08-27T19:14:24Z")
Hi! I have around 30 mixed Shelly units and a homey Pro that been working flawless about one year. After the big update when they nearly not been working at all. Some Dimmer 2 seem to work fine bu most of the 1L, 3EM and PlugS can read all values but can’t be controlled from homey. Tried replacing them with the new module. Before 8.0.5 they did not work at all. After 8.0.5 they working sometimes. Often not after a restart but then I open the Shelly app, turn them off and on, then it works. But most of the PlugS, one 1L and one Dimmer 2 cant be added with the message below. ID for error report: b7ecc6f3-0f46-4af2-bcd7-43fca4f236d6 All are working perfect from Shelly app and web interface. Latest firmware. Eco mode is disabled and they are mounted around 3-6m from the AP. Can you point me in any direction of what I could try? Thanks! ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/b/3bb781ca4c30c0fb153d73b4a8641ee4aeb7d57d.jpeg) ---
**Author:** ![Damian](https://avatars.discourse-cdn.com/v4/letter/d/34f0e0/32.png) [@Damian](https://community.homey.app/u/Damian)\ **Post date:** [August 27, 2022, 7:17pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3085 "2022-08-27T19:17:03Z")
Hi Next problem ![Zrzut ekranu 2022-08-27 o 21.14.25](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/4/e484f47bb06d85c4aba2fda7763c0cd36e23061e.png) 1c1c0cbf-4fb8-4f18-b1c3-6f61e4e229e8 ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [August 27, 2022, 7:24pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3086 "2022-08-27T19:24:22Z")
> [@Niklas\_Wismen](#): > > Can you point me in any direction of what I could try? These are networking issues. Out of my hands. Homeys networking stack is just flaky at times. Rebooting Homey seems to help. > [@Damian](#): > > Next problem This error originates in the oath2 authentication module from Athom. Restarting the app will probably fix it but I’m not sure if that’s possible on cloud. You could force this by installing the test version of the app (and go back to the live version). You are aware the Homey Cloud is still beta and issues like this can occur right. ---
**Author:** ![Niklas\_Wismen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/niklas_wismen/32/57375_2.png) [@Niklas\_Wismen](https://community.homey.app/u/Niklas_Wismen)\ **Post date:** [August 27, 2022, 7:47pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3087 "2022-08-27T19:47:55Z")
As I said they been working flawless for one year and no problem at all from web interface or Shelly app. So must be something with the homey? Tried rebooting about 100 times the last two weeks… I have no idea what I could try more. ---
**Author:** ![Damian](https://avatars.discourse-cdn.com/v4/letter/d/34f0e0/32.png) [@Damian](https://community.homey.app/u/Damian)\ **Post date:** [August 27, 2022, 8:06pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3088 "2022-08-27T20:06:56Z")
I know this is not a question for you, but will we ever see the end of the beta? ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [August 27, 2022, 8:15pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/3089 "2022-08-27T20:15:27Z")
> [@Niklas\_Wismen](#): > > I have no idea what I could try more. I dont know either. You could try the networking troubleshoot guide from the first post and see if you can identify what’s going on. > [@Damian](#): > > I know this is not a question for you, but will we ever see the end of the beta? Cant tell, I still get lots of crash reports all caused by Homey Cloud and not my app. It seems Athom still needs needs to do a lot of work to make it truly stable. [Previous page](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765.md?page=152) [Next page](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765.md?page=154)