# \[APP\] Shelly - Smart solutions for every home and office **URL:** \ **Category:** Apps\ **Tags:** app, official, homey, homey-pro, homey-cloud\ **Created:** [August 28, 2018, 8:54pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765 "2018-08-28T20:54:43Z")\ **Posts on this page:** 20\ **Page:** 135
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [March 9, 2022, 3:10pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/2708 "2022-03-09T15:10:46Z")
> [@Phuturist](#): > > Is it possible to send diagnostic reports from Homey Cloud ✅ ![Screenshot_20220309-160938_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/f/6f81c23504c720f64b48c91ea2d7d106297e2f78.jpeg) ---
**Author:** ![BartS](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/barts/32/47743_2.png) [@BartS](https://community.homey.app/u/BartS)\ **Post date:** [March 9, 2022, 4:49pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/2709 "2022-03-09T16:49:59Z")
The diagnostics report from the Shelly app: 7471c555-0992-4e2b-9b0c-092ea7bc0e22 Firmware version of Shelly pro 4pm: 20220308-095610/0.10.0-g4eda0ff. ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [March 9, 2022, 6:12pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/2710 "2022-03-09T18:12:08Z")
The log only contains a bad gateway error. This is a network related error that has been bugging Homey Cloud for a while now. Not sure if this could cause the behaviour you are seeing though. Although the local API is different from the cloud API perhaps it helps if you send me the output from [http://yourshellyip/rpc/Shelly.GetStatus](http://yourshellyip/rpc/Shelly.GetStatus). ---
**Author:** ![BartS](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/barts/32/47743_2.png) [@BartS](https://community.homey.app/u/BartS)\ **Post date:** [March 9, 2022, 7:17pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/2711 "2022-03-09T19:17:16Z")
Below the output you requested. Maybe it helps. {“ble”:{},“cloud”:{“connected”:true},“eth”:{“ip”:null},“input:0”:{“id”:0,“state”:null},“input:1”:{“id”:1,“state”:false},“input:2”:{“id”:2,“state”:false},“input:3”:{“id”:3,“state”:false},“mqtt”:{“connected”:false},“switch:0”:{“id”:0, “source”:“UI”, “output”:true, “apower”:0.0, “voltage”:225.3, “current”:0.018, “pf”:0.00, “aenergy”:{“total”:9681.047,“by\_minute”:[0.000,0.000,0.000],“minute\_ts”:1646853159},“temperature”:{“tC”:47.9, “tF”:118.3}},“switch:1”:{“id”:1, “source”:“init”, “output”:true, “apower”:3.8, “voltage”:225.3, “current”:0.027, “pf”:0.00, “aenergy”:{“total”:46568.852,“by\_minute”:[0.000,0.000,0.000],“minute\_ts”:1646853159},“temperature”:{“tC”:47.9, “tF”:118.3}},“switch:2”:{“id”:2, “source”:“init”, “output”:true, “apower”:81.4, “voltage”:226.1, “current”:0.443, “pf”:-0.84, “aenergy”:{“total”:31447.986,“by\_minute”:[918.314,1394.876,1368.474],“minute\_ts”:1646853160},“temperature”:{“tC”:47.9, “tF”:118.3}},“switch:3”:{“id”:3, “source”:“init”, “output”:true, “apower”:15.1, “voltage”:226.2, “current”:0.136, “pf”:-0.49, “aenergy”:{“total”:330214.844,“by\_minute”:[172.471,262.451,258.641],“minute\_ts”:1646853160},“temperature”:{“tC”:47.9, “tF”:118.3}},“sys”:{“mac”:“083AF2BF37D4”,“restart\_required”:false,“time”:“20:12”,“unixtime”:1646853161,“uptime”:82554,“ram\_size”:252880,“ram\_free”:112580,“fs\_size”:524288,“fs\_free”:282624,“cfg\_rev”:37,“available\_updates”:{}},“ui”:{},“wifi”:{“sta\_ip”:“192.168.1.147”,“status”:“got ip”,“ssid”:“TMNL-3152B1”,“rssi”:-39}} ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [March 9, 2022, 7:25pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/2712 "2022-03-09T19:25:36Z")
> [@BartS](#): > > Maybe it helps. Nope, there is nothing strange in there. My guess it’s related to the bad gateway error. You could try and install the test version which is linked some posts above just to trigger a app restart. If the error occurs again after installing the test version please send another diagnostic report. ---
**Author:** ![Henk\_Renting](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_renting/32/87634_2.png) [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)\ **Post date:** [March 9, 2022, 8:22pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/2713 "2022-03-09T20:22:26Z")
> [@Phuturist](#): > > the generic action event trigger for Plus/Pro devices. Sorry, but what do you mean by this event? Certain IF cards? Which ones then? Then I can determine the impact and therefor reserve some time for updating… 🙂 ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [March 9, 2022, 9:00pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/2714 "2022-03-09T21:00:12Z")
Flows that have the generic action event trigger card which triggers based on events like single push, long push, double push etc… But this only affects Shelly Pro and Plus devices. ---
**Author:** ![BartS](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/barts/32/47743_2.png) [@BartS](https://community.homey.app/u/BartS)\ **Post date:** [March 9, 2022, 9:13pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/2715 "2022-03-09T21:13:17Z")
Unfortunately, the test version didn’t help. Installing did trigger a restart and the channels were read out momentarily, but not more than a few seconds. Diagnostics report: 7a51d30a-ce01-4817-8de9-83d8e13fb17e ---
**Author:** ![BartS](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/barts/32/47743_2.png) [@BartS](https://community.homey.app/u/BartS)\ **Post date:** [March 9, 2022, 9:18pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/2716 "2022-03-09T21:18:09Z")
Update: reinstalling the test version again has restored two out of the four channels. Diagnostics report of this state here: 73cc3ea1-7413-45eb-a083-cd350aeaee10 ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [March 9, 2022, 9:45pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/2717 "2022-03-09T21:45:19Z")
That’s even weirder. There is absolutely nothing in the log which is weird as well. As it should as least show something about the initialization of the app. So the log might be broken. I’ll ask around. Do you only have a Shelly Pro 4 out also other Shelly devices connected? ---
**Author:** ![SvenRhein](https://avatars.discourse-cdn.com/v4/letter/s/e495f1/32.png) [@SvenRhein](https://community.homey.app/u/SvenRhein)\ **Post date:** [March 10, 2022, 7:10am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/2718 "2022-03-10T07:10:17Z")
@Phuturist do you have any clue why the newly added trv does not appear in Alexa as a new device? I created some virtual switches for testing purposes in homey, too. They appear but the trv not… ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [March 10, 2022, 7:32am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/2719 "2022-03-10T07:32:23Z")
Nope, perhaps the heater device class is not supported. ---
**Author:** ![SvenRhein](https://avatars.discourse-cdn.com/v4/letter/s/e495f1/32.png) [@SvenRhein](https://community.homey.app/u/SvenRhein)\ **Post date:** [March 10, 2022, 7:59am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/2720 "2022-03-10T07:59:22Z")
other shelly trv from the homey pro are in Alexa… only the newly added is still missing… ---
**Author:** ![BartS](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/barts/32/47743_2.png) [@BartS](https://community.homey.app/u/BartS)\ **Post date:** [March 10, 2022, 9:01am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/2721 "2022-03-10T09:01:01Z")
I currently only have one 4pm, but would like to get several more at a later stage. After restarting Homey cloud via the developer tools, the two channels that were read out ok stopped working again. ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [March 10, 2022, 4:14pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/2722 "2022-03-10T16:14:53Z")
> [@SvenRhein](#): > > other shelly trv from the homey pro are in Alexa… only the newly added is still missing… I have no clue, is this the same one that was not being auto-discovered by Homey? Perhaps that is related? I have read some people where having issues when their device was connected to a different access point thatn the one Homey was connected to. You can try this if it is indeed connected to a different access point. > [@BartS](#): > > I currently only have one 4pm, but would like to get several more at a later stage. I wish I could help. At least I know why the log is empty. The log level on Homey Cloud is set to error log only. I will make adjustments to the app that hopefully results in more logging helping me to troubleshoot. You would have to submit another diagnostic report on version 3.9.1. ---
**Author:** ![BartS](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/barts/32/47743_2.png) [@BartS](https://community.homey.app/u/BartS)\ **Post date:** [March 10, 2022, 9:23pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/2723 "2022-03-10T21:23:00Z")
Some powering off and on and other restarts later (nothing that hasnt been tried before), the 4pm works like normal again 🙂 ! Still a mystery to me why it didn’t work in the first place though. ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [March 10, 2022, 10:12pm UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/2724 "2022-03-10T22:12:58Z")
Are you still on the test channel? I pushed version 3.9.1 to the test channel that may have fixed this issue. ---
**Author:** ![Phuturist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phuturist/32/49_2.png) [@Phuturist](https://community.homey.app/u/Phuturist)\ **Post date:** [March 11, 2022, 7:49am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/2725 "2022-03-11T07:49:15Z")
> ## v3.9.1 - 2022-03-11 > > - **Breaking change** : action events for Plus/Pro devices have been updated to be able to add double push event. Due to this change you will need to update all flows using the generic action event trigger for Plus/Pro devices. > - Fixed action events of the Shelly i4 > - Fixed manual pairing where auto discovery is not available ---
**Author:** ![SvenRhein](https://avatars.discourse-cdn.com/v4/letter/s/e495f1/32.png) [@SvenRhein](https://community.homey.app/u/SvenRhein)\ **Post date:** [March 11, 2022, 8:08am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/2726 "2022-03-11T08:08:44Z")
@Phuturist may I ask you, if you changed the “device class” in the shelly homey app for the shelly trv and if yes, to which type? because my homematic thermostat (connected via homey) works fine in alexa ---
**Author:** ![zakraket](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/zakraket/32/17470_2.png) [@zakraket](https://community.homey.app/u/zakraket)\ **Post date:** [March 11, 2022, 8:17am UTC](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765/2727 "2022-03-11T08:17:45Z")
I’m using a Shelly 2.5 to open and close a sliding sunscreen. I have a flow to close it at sunset ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/8/081add63050ef6d6c17ed84e2555a74521ab85a7.png) and one to open it (triggered by other flows) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/a/2a1809ba0a39c67fc7b134f4906cc455ab481791.png) But while **setting** status (THEN) works, the AND rule based on status does not work; when I test the step it says false, while the screen is closed a.t.m. So: When I close the screen and test “AND status is Omlaag” (closed) testing results in “no” However, when I open the screen and revert the test to “AND status is Omhoog” (open) then it works; testing results in “yes” Am I using it wrong? Also: when I use a trigger “Input 2 aangezet” it only works when I press the physical (toggle) button longer than normal, is that intended? When I do a “normal” press the screen closes (Selly 2.5 receives the signal), but the **trigger** does not fire unless I hold the button a bit longer. [Previous page](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765.md?page=134) [Next page](https://community.homey.app/t/app-shelly-smart-solutions-for-every-home-and-office/765.md?page=136)