# \[APP\] SENZ-WIFI (nVent Raychem) **URL:** \ **Category:** Apps\ **Tags:** app, official\ **Created:** [April 26, 2021, 2:50pm UTC](https://community.homey.app/t/app-senz-wifi-nvent-raychem/46749 "2021-04-26T14:50:30Z")\ **Posts on this page:** 20\ **Page:** 4
**Author:** ![evdpol](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/evdpol/32/26730_2.png) [@evdpol](https://community.homey.app/u/evdpol)\ **Post date:** [March 7, 2023, 9:18pm UTC](https://community.homey.app/t/app-senz-wifi-nvent-raychem/46749/62 "2023-03-07T21:18:25Z")
Hi @Lennie_Bergqvist, Can you repeat your actions/flows, and immediately send me a diagnostic report right after? When I change the mode of my device (1 device), it works fine here. How fast do you trigger all the mode changes? Is it possible your do it right after each other, and then hit the rate limits? Do you see a red exclamation mark after? Please let me know. ---
**Author:** ![Bernt\_Brundtland](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bernt_brundtland/32/55891_2.png) [@Bernt\_Brundtland](https://community.homey.app/u/Bernt_Brundtland)\ **Post date:** [March 10, 2023, 4:04pm UTC](https://community.homey.app/t/app-senz-wifi-nvent-raychem/46749/63 "2023-03-10T16:04:32Z")
The card «set the operating mode to» returns «device not found» in flows. Manual setting on the device works fine. ---
**Author:** ![evdpol](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/evdpol/32/26730_2.png) [@evdpol](https://community.homey.app/u/evdpol)\ **Post date:** [March 10, 2023, 5:51pm UTC](https://community.homey.app/t/app-senz-wifi-nvent-raychem/46749/64 "2023-03-10T17:51:57Z")
Ah, there is a problem there indeed. Will release a new version when it is fixed. Thanks for letting me know! ---
**Author:** ![evdpol](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/evdpol/32/26730_2.png) [@evdpol](https://community.homey.app/u/evdpol)\ **Post date:** [March 10, 2023, 8:02pm UTC](https://community.homey.app/t/app-senz-wifi-nvent-raychem/46749/65 "2023-03-10T20:02:25Z")
Fixed in version 1.4.3, which is live now. 🎉 @Lennie_Bergqvist @Patrick_Hendrickx ---
**Author:** ![Patrick\_Hendrickx](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/patrick_hendrickx/32/42717_2.png) [@Patrick\_Hendrickx](https://community.homey.app/u/Patrick_Hendrickx)\ **Post date:** [March 10, 2023, 9:07pm UTC](https://community.homey.app/t/app-senz-wifi-nvent-raychem/46749/66 "2023-03-10T21:07:51Z")
Hi Edwin, I just tested the latest version and it works indeed. Thank you so much for the fix. Patrick ---
**Author:** ![Lennie\_Bergqvist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lennie_bergqvist/32/58059_2.png) [@Lennie\_Bergqvist](https://community.homey.app/u/Lennie_Bergqvist)\ **Post date:** [March 12, 2023, 5:30pm UTC](https://community.homey.app/t/app-senz-wifi-nvent-raychem/46749/67 "2023-03-12T17:30:51Z")
@evdpol Nice fix! Thank you for putting the time in 👍 Got sick and is just now back on my feets. Sorry for no reply. ---
**Author:** ![evdpol](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/evdpol/32/26730_2.png) [@evdpol](https://community.homey.app/u/evdpol)\ **Post date:** [March 12, 2023, 8:49pm UTC](https://community.homey.app/t/app-senz-wifi-nvent-raychem/46749/68 "2023-03-12T20:49:07Z")
No worries, and thank you for ‘the beer’ 😊 ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [June 12, 2023, 4:51am UTC](https://community.homey.app/t/app-senz-wifi-nvent-raychem/46749/69 "2023-06-12T04:51:20Z")
@evdpol Edwin thanks for last update, Reychem just crashed yesterday prior update and I was wondering, if you will take a look 🙂 So thank you ! ---
**Author:** ![Patrick\_Hendrickx](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/patrick_hendrickx/32/42717_2.png) [@Patrick\_Hendrickx](https://community.homey.app/u/Patrick_Hendrickx)\ **Post date:** [November 24, 2023, 10:04am UTC](https://community.homey.app/t/app-senz-wifi-nvent-raychem/46749/70 "2023-11-24T10:04:54Z")
@evdpol , I have received some information from other integrators and I have asked our team to look at it, and it seems that the refresh tokens were not resetting the original token expiration date which was set to 30 days. This might explain the need to re-authorize the app every month or so. I have now changed the refresh toke date to sliding refresh token (meaning that with the consumption of a token, the new refresh token gets a validity date of 30 days again). I think this should resolve almost all Authorization issues we have seen in the past on this app. I don’t think you need to do anything, but this will greatly improve the experience of your app. ---
**Author:** ![evdpol](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/evdpol/32/26730_2.png) [@evdpol](https://community.homey.app/u/evdpol)\ **Post date:** [November 24, 2023, 12:13pm UTC](https://community.homey.app/t/app-senz-wifi-nvent-raychem/46749/71 "2023-11-24T12:13:06Z")
@Patrick_Hendrickx, Thank you for the clarification / update. Much appreciated. ---
**Author:** ![Bjorn\_Rohl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bjorn_rohl/32/80867_2.png) [@Bjorn\_Rohl](https://community.homey.app/u/Bjorn_Rohl)\ **Post date:** [October 27, 2024, 3:22pm UTC](https://community.homey.app/t/app-senz-wifi-nvent-raychem/46749/72 "2024-10-27T15:22:19Z")
Hi Do not know if this is the right way to report an issue but here it goes. I get internal error when I try to add my 2 Senz WiFi. ![IMG_0890](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/1/d1e563099aa56525c2a1c727bb538bbe11a376fb.jpeg) I have recreated account and reactivated long and tried all but I cannot get them in homey any more. They work in Senz own app but not in homey? What can be wrong?? Ps. I had a major outage this morning but it is only Senz that will not work!! Br Björn ---
**Author:** ![evdpol](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/evdpol/32/26730_2.png) [@evdpol](https://community.homey.app/u/evdpol)\ **Post date:** [October 27, 2024, 4:11pm UTC](https://community.homey.app/t/app-senz-wifi-nvent-raychem/46749/73 "2024-10-27T16:11:45Z")
Hi, could you send a diagnostic report right **after** you get this error? It _looks_ like an error on the API side, but want to make sure. Thanks! ---
**Author:** ![Bjorn\_Rohl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bjorn_rohl/32/80867_2.png) [@Bjorn\_Rohl](https://community.homey.app/u/Bjorn_Rohl)\ **Post date:** [October 27, 2024, 6:04pm UTC](https://community.homey.app/t/app-senz-wifi-nvent-raychem/46749/74 "2024-10-27T18:04:26Z")
Hi Here is what I get ! 0a05d7e5-764b-484f-8cf3-fae4590553ff My diagnostic report . I hope this helps. Br Björn ---
**Author:** ![evdpol](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/evdpol/32/26730_2.png) [@evdpol](https://community.homey.app/u/evdpol)\ **Post date:** [October 27, 2024, 6:36pm UTC](https://community.homey.app/t/app-senz-wifi-nvent-raychem/46749/75 "2024-10-27T18:36:44Z")
Did you click “send”? I haven’t received any email (yet). ---
**Author:** ![evdpol](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/evdpol/32/26730_2.png) [@evdpol](https://community.homey.app/u/evdpol)\ **Post date:** [October 27, 2024, 8:44pm UTC](https://community.homey.app/t/app-senz-wifi-nvent-raychem/46749/76 "2024-10-27T20:44:58Z")
It is working for me. @Patrick_Hendrickx Can you, by any chance, see why @Bjorn_Rohl encounters this error? ---
**Author:** ![Bjorn\_Rohl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bjorn_rohl/32/80867_2.png) [@Bjorn\_Rohl](https://community.homey.app/u/Bjorn_Rohl)\ **Post date:** [October 27, 2024, 9:41pm UTC](https://community.homey.app/t/app-senz-wifi-nvent-raychem/46749/77 "2024-10-27T21:41:01Z")
Hi I sent the diagnostic again 43e5ae9c-4717-41cb-b6f5-39dbe864b300 For ref. they work in the senz wifi app: ![IMG_0892](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/c/ac7c836c2bf7344a50857884050dafc1fbc54b4a.png) Björn ---
**Author:** ![Bjorn\_Rohl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bjorn_rohl/32/80867_2.png) [@Bjorn\_Rohl](https://community.homey.app/u/Bjorn_Rohl)\ **Post date:** [October 27, 2024, 10:01pm UTC](https://community.homey.app/t/app-senz-wifi-nvent-raychem/46749/78 "2024-10-27T22:01:27Z")
Hi Just an update. I tried now in the evening again and all of a sudden it worked. Could it have been some issue with the API connection with Senz? But it is working now again! Br Björn ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [October 28, 2024, 12:19am UTC](https://community.homey.app/t/app-senz-wifi-nvent-raychem/46749/79 "2024-10-28T00:19:45Z")
Seems indeed there were some issues on Reychem side, also saw all thermostats in error state and few hours later suddenly all is fine. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [October 28, 2024, 8:44am UTC](https://community.homey.app/t/app-senz-wifi-nvent-raychem/46749/80 "2024-10-28T08:44:01Z")
Now it seems the API is down again. [https://api.senzthermostat.nvent.com](https://api.senzthermostat.nvent.com) ---
**Author:** ![Patrick\_Hendrickx](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/patrick_hendrickx/32/42717_2.png) [@Patrick\_Hendrickx](https://community.homey.app/u/Patrick_Hendrickx)\ **Post date:** [October 28, 2024, 9:12am UTC](https://community.homey.app/t/app-senz-wifi-nvent-raychem/46749/81 "2024-10-28T09:12:23Z")
Hi our IT department is on it. It seems there are some issues indeed. I think they are restarting the server. Everything should be solved within half an hour. Sorry for the inconvenience. [Previous page](https://community.homey.app/t/app-senz-wifi-nvent-raychem/46749.md?page=3) [Next page](https://community.homey.app/t/app-senz-wifi-nvent-raychem/46749.md?page=5)