# \[APP\] Ring - Home Security & Video Doorbells (by Athom) **URL:** \ **Category:** Apps\ **Created:** [March 31, 2024, 10:48am UTC](https://community.homey.app/t/app-ring-home-security-video-doorbells-by-athom/107408 "2024-03-31T10:48:06Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![AppStore](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/appstore/32/88202_2.png) [@AppStore](https://community.homey.app/u/AppStore)\ **Post date:** [March 31, 2024, 10:48am UTC](https://community.homey.app/t/app-ring-home-security-video-doorbells-by-athom/107408/1 "2024-03-31T10:48:06Z")
# Ring App (by Athom) - main discussion topic Main discussion topic to centralize all questions, answers and information around the official Ring App for devices of [Ring](https://eu.ring.com). # Note: This topic is not actively monitored by Athom. If you have issues with this app, please report it to [Support | Homey](https://homey.app/de-de/support/), mentioning the version of the app + a good description of the issue. ## Links and information: > **[Ring | Homey](https://homey.app/en-us/app/com.ring/Ring/)** > > Home Security & Video Doorbells # Supported devices In the app store a list of supported devices is shown with picture and description in the ‘Supported devices’ list. This list is generated by the actual content of the app. Be free to ask and discuss anything around these devices here! ---
**Author:** ![AppStore](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/appstore/32/88202_2.png) [@AppStore](https://community.homey.app/u/AppStore)\ **Post date:** [March 31, 2024, 10:54am UTC](https://community.homey.app/t/app-ring-home-security-video-doorbells-by-athom/107408/2 "2024-03-31T10:54:19Z")
Reserved ---
**Author:** ![DidierVU](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/didiervu/32/12458_2.png) [@DidierVU](https://community.homey.app/u/DidierVU)\ **Post date:** [November 4, 2021, 10:03am UTC](https://community.homey.app/t/app-ring-home-security-video-doorbells-by-athom/107408/3 "2021-11-04T10:03:27Z")
According to the Athom mailing they are developing an official app together with Ring. Strange enough “nobody” at Ring knows anything about this… 👀 Although the current Ring app works most of the time I have an IFTTT flow for when somebody is ringing, failed 0 times since I’ve created that. Let’s hope they really are creating an official app… ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [November 4, 2021, 10:34am UTC](https://community.homey.app/t/app-ring-home-security-video-doorbells-by-athom/107408/4 "2021-11-04T10:34:00Z")
> [@DidierVU](#): > > nobody So you know every person at Ring? Could it possibly be that it’s the same as with Athom’s Support? Erik and Bas definitely don’t know everything what happens in the background either. ---
**Author:** ![DidierVU](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/didiervu/32/12458_2.png) [@DidierVU](https://community.homey.app/u/DidierVU)\ **Post date:** [November 4, 2021, 10:35am UTC](https://community.homey.app/t/app-ring-home-security-video-doorbells-by-athom/107408/5 "2021-11-04T10:35:15Z")
True that. That’s why I’m hoping 🙃 ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [November 4, 2021, 10:41am UTC](https://community.homey.app/t/app-ring-home-security-video-doorbells-by-athom/107408/6 "2021-11-04T10:41:30Z")
Cross my fingers for you… ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [November 4, 2021, 11:31am UTC](https://community.homey.app/t/app-ring-home-security-video-doorbells-by-athom/107408/7 "2021-11-04T11:31:51Z")
@DidierVU, just for info, saw it on Slack. But no response from Athom until now. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/a/4a0cb7fdea8773a004dbd48784fcf68e1881b842.png) ---
**Author:** ![DidierVU](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/didiervu/32/12458_2.png) [@DidierVU](https://community.homey.app/u/DidierVU)\ **Post date:** [November 4, 2021, 12:41pm UTC](https://community.homey.app/t/app-ring-home-security-video-doorbells-by-athom/107408/8 "2021-11-04T12:41:40Z")
![Schermafbeelding 2021-11-04 om 13.40.48](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/e/7eeb70de30818dfba2a850fd320ed512a3690c54.png) I suggest all Ring users send an e-mail to Ring asking where the Homey app is 😛 ---
**Author:** ![prosumer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/prosumer/32/166478_2.png) [@prosumer](https://community.homey.app/u/prosumer)\ **Post date:** [December 14, 2023, 11:05am UTC](https://community.homey.app/t/app-ring-home-security-video-doorbells-by-athom/107408/9 "2023-12-14T11:05:36Z")
Apologies for bumping an old topic, but I could not find a support topic for the official Ring App (only for the community edition). Installed a Ring Wired doorbell yesterday, but can’t see the camera image in the official App. It works in the community edition though, but that App uses 45 MB instead of 15 MB. I’m short of memory (512 MB), so I’d rather use the official App. How can I debug/fix this issue? ---
**Author:** ![prosumer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/prosumer/32/166478_2.png) [@prosumer](https://community.homey.app/u/prosumer)\ **Post date:** [December 14, 2023, 12:55pm UTC](https://community.homey.app/t/app-ring-home-security-video-doorbells-by-athom/107408/10 "2023-12-14T12:55:06Z")
🤦‍♂️ > The official Ring app doesn’t support live footage at the moment and therefore also can’t show Snapshot. The community app Ring from [Danee de Kruyff](https://homey.app/en-us/apps/author/55e83c6ebbcd4cb365b4be89/) does support this function. Development is of course working on getting live footage to work. ---
**Author:** ![prosumer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/prosumer/32/166478_2.png) [@prosumer](https://community.homey.app/u/prosumer)\ **Post date:** [March 30, 2024, 8:03pm UTC](https://community.homey.app/t/app-ring-home-security-video-doorbells-by-athom/107408/11 "2024-03-30T20:03:17Z")
The Flow trigger when somebody rings the doorbell no longer seems to work… 😢 (it still works in the Community App) ---
**Author:** ![Pal\_Hapnes](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pal_hapnes/32/79588_2.png) [@Pal\_Hapnes](https://community.homey.app/u/Pal_Hapnes)\ **Post date:** [August 9, 2024, 8:29pm UTC](https://community.homey.app/t/app-ring-home-security-video-doorbells-by-athom/107408/12 "2024-08-09T20:29:29Z")
I haven’t been able to get any flows triggered in this nor the community app ☹ Tests fine but nothing happens when I press the doorbell ---
**Author:** ![PLISSKEN](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/plissken/32/106331_2.png) [@PLISSKEN](https://community.homey.app/u/PLISSKEN)\ **Post date:** [September 15, 2024, 5:34pm UTC](https://community.homey.app/t/app-ring-home-security-video-doorbells-by-athom/107408/13 "2024-09-15T17:34:14Z")
Hi yall, I am trying to trigger a flow using my Homey pro and Ring Indoor Camera (2nd Gen) to trigger: ```auto When... A person is detected Then... Send [message] to [me] ``` But it just doesn’t trigger. Any ideas why? ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/8/589b29285e3308c0d57b246088ccf497e8018aa3.png) Thanks! ---
**Author:** ![Barry\_1983](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/barry_1983/32/115246_2.png) [@Barry\_1983](https://community.homey.app/u/Barry_1983)\ **Post date:** [October 4, 2024, 6:23pm UTC](https://community.homey.app/t/app-ring-home-security-video-doorbells-by-athom/107408/14 "2024-10-04T18:23:40Z")
Hello, I’m a new Homey user and now I have a question. I have a Ring Wireless doorbell (gen 2) which I connected via the Ring app to my Homey Pro. Via Homey Pro I can access my Ring doorbell camera. Only when I make a flow, that when someone uses my doorbell, I want to receive a push messsage from my Homey like “someone is on your doorbell”. But this doesn’t work, nothing happens. Does Homey Pro not work with a wireless Ring doorbell? Mant thanks in advance. ---
**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\ **Post date:** [October 5, 2024, 8:00am UTC](https://community.homey.app/t/app-ring-home-security-video-doorbells-by-athom/107408/15 "2024-10-05T08:00:03Z")
> First of all, welcome to the Homey Community! > > To make sure you are aware of the forum rules, please read the _ **Welcome to the forum!** _ post [here](https://community.homey.app/t/welcome-to-the-forum/31). Which app are you using to connect your doorbell? - [Ring App for Homey | Homey](https://homey.app/a/com.ring) (official), see topic [[APP] Ring - Home Security & Video Doorbells (by Athom)](https://community.homey.app/t/107408) - [Ring App for Homey | Homey](https://homey.app/a/com.amazon.ring) (community), see topic [Ring Doorbell, Camera and Alarm support for Homey](https://community.homey.app/t/76364) You should search the forum first and review the existing posts. ---
**Author:** ![Barry\_1983](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/barry_1983/32/115246_2.png) [@Barry\_1983](https://community.homey.app/u/Barry_1983)\ **Post date:** [October 5, 2024, 8:35am UTC](https://community.homey.app/t/app-ring-home-security-video-doorbells-by-athom/107408/16 "2024-10-05T08:35:09Z")
Thank you for your reply. I checked the forum but now I see indeed that the trigger when someone rings the doorbell is not working anymore unfortunately. I use the official Ring App. ---
**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\ **Post date:** [October 5, 2024, 12:56pm UTC](https://community.homey.app/t/app-ring-home-security-video-doorbells-by-athom/107408/17 "2024-10-05T12:56:07Z")
Your best bet is to report to Athom Support the issue. ---
**Author:** ![PLISSKEN](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/plissken/32/106331_2.png) [@PLISSKEN](https://community.homey.app/u/PLISSKEN)\ **Post date:** [October 18, 2024, 7:30am UTC](https://community.homey.app/t/app-ring-home-security-video-doorbells-by-athom/107408/18 "2024-10-18T07:30:55Z")
Thanks for your replies, my issue is with “Ring Indoor Camera (2nd Gen)” not the doorbell. It is the official Ring app I am using. ---
**Author:** ![DeBossDK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/debossdk/32/105832_2.png) [@DeBossDK](https://community.homey.app/u/DeBossDK)\ **Post date:** [December 15, 2024, 2:22pm UTC](https://community.homey.app/t/app-ring-home-security-video-doorbells-by-athom/107408/19 "2024-12-15T14:22:18Z")
Hi Barry - I got the same problem a few months back, and got in contact with Homey… After 3 tries, they gave up, and asked me to follow the FW updates - they are aware of a problem, but sounds like they don’t know how to fix it. I have Gen 2 Ring Doorbell, and kan use read all values, and see snapshots - but the flow when someone rings the doorbell does not work… I have tried official and unofficial app - restartet - reinstalled, basically all I can think of, with no luck… So I’m waiting… Did you get anywhere? Kind Regards Dennis ---
**Author:** ![Barry\_1983](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/barry_1983/32/115246_2.png) [@Barry\_1983](https://community.homey.app/u/Barry_1983)\ **Post date:** [December 15, 2024, 4:34pm UTC](https://community.homey.app/t/app-ring-home-security-video-doorbells-by-athom/107408/20 "2024-12-15T16:34:38Z")
Hi Dennis, I did some months ago a lot of research and what I found out is that Ring does not work anymore with any other 3th party devices like Homey. Ring is from Amazon so it only works with Amazon Alexa. I bought some Amazon Echo devices and Ring works fantastic now on those devices. I get all messages (push notifications, voice and video). Also big advantage is that I have a lot of Tapo camera’s and Tapo P115 smart plugs. This also not work with Homey, but with Alexa it also works great. With Alexa I can also set a lot of routines. So for me the Homey Pro is very disappointed that a device from €400 can’t work with Ring and Tapo. [Next page](https://community.homey.app/t/app-ring-home-security-video-doorbells-by-athom/107408.md?page=2)