# \[APP\]\[Pro\] WhatsApp - Simple. Reliable. Private **URL:** \ **Category:** Apps\ **Tags:** app, tools, flow, homey-pro, advancedflow\ **Created:** [October 2, 2023, 10:03am UTC](https://community.homey.app/t/app-pro-whatsapp-simple-reliable-private/90749 "2023-10-02T10:03:45Z")\ **Posts on this page:** 20\ **Page:** 38
**Author:** ![Pim\_V](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pim_v/32/11801_2.png) [@Pim\_V](https://community.homey.app/u/Pim_V)\ **Post date:** [March 27, 2024, 8:53pm UTC](https://community.homey.app/t/app-pro-whatsapp-simple-reliable-private/90749/753 "2024-03-27T20:53:46Z")
Hi Martijn, I checked it by disabling wifi and using 4G/5G: same result. New log: a2549042-f48d-4b11-9b41-3fcd9e28969c ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 27, 2024, 8:58pm UTC](https://community.homey.app/t/app-pro-whatsapp-simple-reliable-private/90749/754 "2024-03-27T20:58:22Z")
@Pim_V its not about your phone but about the Homey connection. Please check my previous question ---
**Author:** ![Pim\_V](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pim_v/32/11801_2.png) [@Pim\_V](https://community.homey.app/u/Pim_V)\ **Post date:** [March 27, 2024, 10:21pm UTC](https://community.homey.app/t/app-pro-whatsapp-simple-reliable-private/90749/755 "2024-03-27T22:21:04Z")
Hi Martijn, I’ve put homey and the phones (5s and 12) in a DMZ. No luck with the desired setup. But I did manage to pair a test-phone (iPhone 12). I’ll check tomorrow with a different phone and let you know. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 28, 2024, 4:58am UTC](https://community.homey.app/t/app-pro-whatsapp-simple-reliable-private/90749/756 "2024-03-28T04:58:18Z")
@Pim_V alright. However the question still remains if you have any blockers in your network… ---
**Author:** ![Pim\_V](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pim_v/32/11801_2.png) [@Pim\_V](https://community.homey.app/u/Pim_V)\ **Post date:** [March 28, 2024, 2:40pm UTC](https://community.homey.app/t/app-pro-whatsapp-simple-reliable-private/90749/757 "2024-03-28T14:40:46Z")
Hi @martijnpoppen, I do run a pihole, but I’ve disabled it, and the problem persisted. Conclusion (from my point): it was caused by the iPhone 5s. It simply messed up the authentication proces. “Why?” Because I’ve tested the authentication proces, on Wifi, with pihole blocker, on 2 different phones, with 2 different 06-numbers and it worked. Sorry for bothering you, the matter is solved, I can now start rewriting my flows to Whatsapp (y) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 28, 2024, 5:27pm UTC](https://community.homey.app/t/app-pro-whatsapp-simple-reliable-private/90749/758 "2024-03-28T17:27:29Z")
@Pim_V nice! 😃 ---
**Author:** ![Bulletcather](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bulletcather/32/13738_2.png) [@Bulletcather](https://community.homey.app/u/Bulletcather)\ **Post date:** [March 28, 2024, 10:10pm UTC](https://community.homey.app/t/app-pro-whatsapp-simple-reliable-private/90749/759 "2024-03-28T22:10:04Z")
Did you have already taken time to check my logs?. No hurry ofcourse ---
**Author:** ![Glenn\_Dijkstra](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/glenn_dijkstra/32/17251_2.png) [@Glenn\_Dijkstra](https://community.homey.app/u/Glenn_Dijkstra)\ **Post date:** [March 29, 2024, 9:19am UTC](https://community.homey.app/t/app-pro-whatsapp-simple-reliable-private/90749/760 "2024-03-29T09:19:16Z")
Hi @martijnpoppen, My app keeps crashing. Tried: upgrading Homey’s firmware Back to stable version instead of experimental. Couple of restarts. ![Screenshot_20240329-171809_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/3/73d56bcaea4f56ae6db96869aa91d163cbc051c3.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 29, 2024, 9:33am UTC](https://community.homey.app/t/app-pro-whatsapp-simple-reliable-private/90749/761 "2024-03-29T09:33:39Z")
@Glenn_Dijkstra not much i can do with a screenshot… Please send a report ---
**Author:** ![Glenn\_Dijkstra](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/glenn_dijkstra/32/17251_2.png) [@Glenn\_Dijkstra](https://community.homey.app/u/Glenn_Dijkstra)\ **Post date:** [March 29, 2024, 1:28pm UTC](https://community.homey.app/t/app-pro-whatsapp-simple-reliable-private/90749/762 "2024-03-29T13:28:02Z")
That’s the problem 😅. Cannot make it. Also cannot restart it other than restarting homey. ![Screenshot_20240329-212031_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/b/6bfe1511bc864cb11c5f451981e93de1c0c0c73c.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 29, 2024, 1:29pm UTC](https://community.homey.app/t/app-pro-whatsapp-simple-reliable-private/90749/763 "2024-03-29T13:29:53Z")
@Glenn_Dijkstra so what do you expect from me? 😛 I cant magically fix it it for you. Btw did you already pressed the red crashed label? It should give you a log ---
**Author:** ![Glenn\_Dijkstra](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/glenn_dijkstra/32/17251_2.png) [@Glenn\_Dijkstra](https://community.homey.app/u/Glenn_Dijkstra)\ **Post date:** [March 29, 2024, 1:37pm UTC](https://community.homey.app/t/app-pro-whatsapp-simple-reliable-private/90749/764 "2024-03-29T13:37:30Z")
Well, I don’t expect magic hands, but I was hoping this issue had occurred before and you might have had any ideas to fix it. The red error just says : app unavailable. ![Screenshot_20240329-213748_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/6/d66e0722080ce1893fd2eae10af69296a4349023.jpeg) But if you can’t help, should I contact athom for it? Edit : succeeded by making a report by downloading the app again and directly making the report before the button went grey again. Don’t think you can see anything on it, but worth the try: 4da933e1-9adb-4b84-82e8-58eea83cb489 Does this say anything? ![Screenshot_20240329-214939_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/d/9d71995d8dd3099e616ef48decdd63bd75beb5b9.jpeg) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 29, 2024, 2:20pm UTC](https://community.homey.app/t/app-pro-whatsapp-simple-reliable-private/90749/765 "2024-03-29T14:20:29Z")
@Glenn_Dijkstra ofcourse the report looks perfect 😓 Graph doesn’t say much, Whatsapp is high on memory, not much to do about that. But yeah maybe you can ask Athom. I can’t see much from my side ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [March 29, 2024, 2:31pm UTC](https://community.homey.app/t/app-pro-whatsapp-simple-reliable-private/90749/766 "2024-03-29T14:31:28Z")
> [@Bulletcather](#): > > 6f339c75-8e9b-4db2-ad6d-6a713d7c0596 @Bulletcather Only thing i can see that the client is down and you have to repair. But not a reason why it is down ---
**Author:** ![Glenn\_Dijkstra](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/glenn_dijkstra/32/17251_2.png) [@Glenn\_Dijkstra](https://community.homey.app/u/Glenn_Dijkstra)\ **Post date:** [April 1, 2024, 10:29am UTC](https://community.homey.app/t/app-pro-whatsapp-simple-reliable-private/90749/767 "2024-04-01T10:29:50Z")
FYI, i did a factory reset by using the USB tool. After that , i could repair the devices and they work again. ---
**Author:** ![Bulletcather](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bulletcather/32/13738_2.png) [@Bulletcather](https://community.homey.app/u/Bulletcather)\ **Post date:** [April 3, 2024, 10:22am UTC](https://community.homey.app/t/app-pro-whatsapp-simple-reliable-private/90749/768 "2024-04-03T10:22:04Z")
I have a new log. Maybe this time we more luck afce0848-3e1a-46fa-8d13-1115ffc762ff ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 3, 2024, 10:24am UTC](https://community.homey.app/t/app-pro-whatsapp-simple-reliable-private/90749/769 "2024-04-03T10:24:31Z")
@Bulletcather same thing: > [@martijnpoppen](#): > > Only thing i can see that the client is down and you have to repair. But not a reason why it is down Might be something in your network which is preventing the session from keeping itself alive. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 3, 2024, 10:33am UTC](https://community.homey.app/t/app-pro-whatsapp-simple-reliable-private/90749/770 "2024-04-03T10:33:37Z")
## New app update (🟧 TEST: [1.23.2](https://homey.app/a/com.whatsapp/test)): > **Changelog:** > > **NEW:** > **1:** None > > **FIXES:** > **1** : FIX: service unavailable error * * * If you find any **issues** , send a **report** via the mobile homey app > More - apps - Whatsapp - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) * * * Issue list: [[APP][Pro] WhatsApp - Simple. Reliable. Private - #3 by martijnpoppen](https://community.homey.app/t/app-pro-whatsapp/90749/3) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [April 3, 2024, 10:33am UTC](https://community.homey.app/t/app-pro-whatsapp-simple-reliable-private/90749/771 "2024-04-03T10:33:55Z")
@Bulletcather I made a fix, let’s see if that does something. Can you install the test version? ☝ ---
**Author:** ![Bulletcather](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bulletcather/32/13738_2.png) [@Bulletcather](https://community.homey.app/u/Bulletcather)\ **Post date:** [April 3, 2024, 11:30am UTC](https://community.homey.app/t/app-pro-whatsapp-simple-reliable-private/90749/772 "2024-04-03T11:30:56Z")
Installed. Without repairing it works for now. I keep you informed. Thx for the fast response [Previous page](https://community.homey.app/t/app-pro-whatsapp-simple-reliable-private/90749.md?page=37) [Next page](https://community.homey.app/t/app-pro-whatsapp-simple-reliable-private/90749.md?page=39)