# \[APP\]\[Pro\] Verisure **URL:** \ **Category:** Apps\ **Tags:** app, official, homey-pro\ **Created:** [August 12, 2020, 9:03am UTC](https://community.homey.app/t/app-pro-verisure/33517 "2020-08-12T09:03:35Z")\ **Posts on this page:** 20\ **Page:** 23
**Author:** ![Challe\_w](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/challe_w/32/81936_2.png) [@Challe\_w](https://community.homey.app/u/Challe_w)\ **Post date:** [September 20, 2024, 9:11am UTC](https://community.homey.app/t/app-pro-verisure/33517/465 "2024-09-20T09:11:25Z")
There is not really a safe way to do this. As far as I know this is the only and the safest way right now, except not connecting Verisure to homey. ---
**Author:** ![Grete](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/grete/32/113771_2.png) [@Grete](https://community.homey.app/u/Grete)\ **Post date:** [September 21, 2024, 4:29pm UTC](https://community.homey.app/t/app-pro-verisure/33517/466 "2024-09-21T16:29:47Z")
Strange, since we are logging in to the same site. Did you try to log in at this site? [MyPages](https://mypages.verisure.com/login) I just logged in with french language and did find the 2FA option. The site looks exactly the same in Norwegian, English and French. ![Screenshot_20240921_182548_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/0/a06c2e80b3b2f6db8114b51e7489e1e77a9f64c7.jpeg) ---
**Author:** ![Grete](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/grete/32/113771_2.png) [@Grete](https://community.homey.app/u/Grete)\ **Post date:** [September 21, 2024, 4:39pm UTC](https://community.homey.app/t/app-pro-verisure/33517/467 "2024-09-21T16:39:00Z")
Did you try to ask for a new password? ---
**Author:** ![GD91](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gd91/32/78099_2.png) [@GD91](https://community.homey.app/u/GD91)\ **Post date:** [September 21, 2024, 5:02pm UTC](https://community.homey.app/t/app-pro-verisure/33517/468 "2024-09-21T17:02:18Z")
I’ve juste tried to ask for a new password. I did not receive the verification code by SMS. I have verified : email adress and phone number are right … ---
**Author:** ![Gerrit\_Lammens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gerrit_lammens/32/83144_2.png) [@Gerrit\_Lammens](https://community.homey.app/u/Gerrit_Lammens)\ **Post date:** [October 17, 2024, 5:58am UTC](https://community.homey.app/t/app-pro-verisure/33517/469 "2024-10-17T05:58:05Z")
Same here in Spain Not possible to disable the 2FA … user and password are correct but still receive that the credentials are wrong. the Homey user is administrator ---
**Author:** ![Grete](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/grete/32/113771_2.png) [@Grete](https://community.homey.app/u/Grete)\ **Post date:** [November 18, 2024, 8:00pm UTC](https://community.homey.app/t/app-pro-verisure/33517/470 "2024-11-18T20:00:30Z")
Is it possible to get an status indicator on other things than lamps? I really miss it on other categories! ---
**Author:** ![Jan\_Kagstrom](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan_kagstrom/32/78869_2.png) [@Jan\_Kagstrom](https://community.homey.app/u/Jan_Kagstrom)\ **Post date:** [December 9, 2024, 5:00pm UTC](https://community.homey.app/t/app-pro-verisure/33517/471 "2024-12-09T17:00:28Z")
Hi. Need some help please. Have Verisure and tried to integrate with Homey Pro Early 2023. I have disabled 2-way verification and set up a new user with administrator rights. Fresh install of Verisure app in homey, version .14, put in user name eg mail adress of newly created user, put on password of new user and also with or without arm code, when i submit I always get either error message ”Aborted” or ” too many step up tokens sent”. Is this still a known problem for all or is there a workaround. Any way I can try with earlier v .13 that I cannot find anymore. Best greetings jannek ---
**Author:** ![Robertdam](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertdam/32/120839_2.png) [@Robertdam](https://community.homey.app/u/Robertdam)\ **Post date:** [December 10, 2024, 9:59am UTC](https://community.homey.app/t/app-pro-verisure/33517/472 "2024-12-10T09:59:25Z")
Got the exact same issue here. ---
**Author:** ![GD91](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gd91/32/78099_2.png) [@GD91](https://community.homey.app/u/GD91)\ **Post date:** [January 5, 2025, 6:33pm UTC](https://community.homey.app/t/app-pro-verisure/33517/473 "2025-01-05T18:33:31Z")
Finally, I was successful in connecting to MyPages. But, I have now to register my installation. The system ask me for three items : - Country : FRANCE - Installation number : I know it - Associated code : I don’t know what it could be. But as it looks to be a postal code , I type my postal code … And the answer was : ‘the combination country, installation number and associated code is not correct’ !! End of the story at that point ! ---
**Author:** ![Unai\_Castellanos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/unai_castellanos/32/121321_2.png) [@Unai\_Castellanos](https://community.homey.app/u/Unai_Castellanos)\ **Post date:** [January 7, 2025, 1:47pm UTC](https://community.homey.app/t/app-pro-verisure/33517/474 "2025-01-07T13:47:53Z")
Hi, How did you manage to connect to MyPages? If seems that I have the same problem you had, but do not know how to connect to MyPages. Did you create a new account at MyPages? I tried it, but do not find my contry in the list (Spain)… ---
**Author:** ![koolla](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/koolla/32/10882_2.png) [@koolla](https://community.homey.app/u/koolla)\ **Post date:** [January 15, 2025, 10:42am UTC](https://community.homey.app/t/app-pro-verisure/33517/475 "2025-01-15T10:42:18Z")
I have a problem that I get Timeout but it still works. Manually open or close door. It takes a while (20 seconds maybe) and after some other 20 seconds I get a red Timeout-value So when I look in a flow that means that I do get error message ant the flow is not continuing. Can I do anything about this? ---
**Author:** ![Kevin\_Vullings](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kevin_vullings/32/107360_2.png) [@Kevin\_Vullings](https://community.homey.app/u/Kevin_Vullings)\ **Post date:** [January 20, 2025, 7:21am UTC](https://community.homey.app/t/app-pro-verisure/33517/476 "2025-01-20T07:21:38Z")
The ap get always the error: Aborted. I can login on [mypages.verisure.com](http://mypages.verisure.com) but the app dont work ![1000266577](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/6/06168b218fb873383e878eeb4003754fd16b9f37.jpeg) Is there something that I do wrong? @norenz @Grete ---
**Author:** ![Automagiker](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/automagiker/32/22531_2.png) [@Automagiker](https://community.homey.app/u/Automagiker)\ **Post date:** [February 12, 2025, 5:49pm UTC](https://community.homey.app/t/app-pro-verisure/33517/477 "2025-02-12T17:49:29Z")
I have problems with the app crashing a couple of times a week. I have tried reinstalling it and only added the main unit to read the alarm status. ![SmartSelect_20250212_184156_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/3/73c9b37787f49bade34a45bf3f10f16809371caa.jpeg) ![SmartSelect_20250212_184217_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/3/639a98ca6b95136ea94cecdc0e89e923cc1bbfdd.jpeg) ---
**Author:** ![Fyve\_Agency](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fyve_agency/32/123115_2.png) [@Fyve\_Agency](https://community.homey.app/u/Fyve_Agency)\ **Post date:** [February 17, 2025, 3:49am UTC](https://community.homey.app/t/app-pro-verisure/33517/478 "2025-02-17T03:49:35Z")
Same problem! ---
**Author:** ![JohnK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johnk/32/30919_2.png) [@JohnK](https://community.homey.app/u/JohnK)\ **Post date:** [August 13, 2025, 7:24pm UTC](https://community.homey.app/t/app-pro-verisure/33517/479 "2025-08-13T19:24:00Z")
This app works great, I can now arm and disarm the system by voice command. Also all door/window sensors are showing up. Just one minor issue…. Although arm/disarm status is really quickly updated in homey, the open/close status of door/windows sensors can take ages to update on change. This blocks my flows 🤔 Anything possible to change that issue? ---
**Author:** ![MNHPetersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mnhpetersen/32/131659_2.png) [@MNHPetersen](https://community.homey.app/u/MNHPetersen)\ **Post date:** [August 17, 2025, 9:09am UTC](https://community.homey.app/t/app-pro-verisure/33517/480 "2025-08-17T09:09:35Z")
Lately I discovered the status of the devices (door sensor, Yale Doorman, temperature etc) is not updating. I’ve tried login to Verisure in settings in the app again, restart the app and sometimes it utdates once. Anyone experiencing this or have suggestions on how to solve? 😀 ---
**Author:** ![CJSolmarken](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cjsolmarken/32/34554_2.png) [@CJSolmarken](https://community.homey.app/u/CJSolmarken)\ **Post date:** [August 17, 2025, 6:17pm UTC](https://community.homey.app/t/app-pro-verisure/33517/481 "2025-08-17T18:17:21Z")
Same here (almost at least). I have to log in in the app almost every day to have it working. ---
**Author:** ![MNHPetersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mnhpetersen/32/131659_2.png) [@MNHPetersen](https://community.homey.app/u/MNHPetersen)\ **Post date:** [August 18, 2025, 10:32am UTC](https://community.homey.app/t/app-pro-verisure/33517/482 "2025-08-18T10:32:17Z")
@norenz haven’t been online on the forum for 9 months. I hope nothing happened to him. But, that may possible mean that there’s no one maintaining or developing the app. I hope Verisure will come up with an official app. Every time they’ve had a survey I wrote that as a suggestion. 😀 ---
**Author:** ![MNHPetersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mnhpetersen/32/131659_2.png) [@MNHPetersen](https://community.homey.app/u/MNHPetersen)\ **Post date:** [August 23, 2025, 7:57am UTC](https://community.homey.app/t/app-pro-verisure/33517/483 "2025-08-23T07:57:58Z")
Thursday morning the devices started updating again. Nothing I did (been away on a trip) so don’t know what did it. 😀 ---
**Author:** ![Filip\_Blomeke](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/filip_blomeke/32/122947_2.png) [@Filip\_Blomeke](https://community.homey.app/u/Filip_Blomeke)\ **Post date:** [September 24, 2025, 12:07pm UTC](https://community.homey.app/t/app-pro-verisure/33517/484 "2025-09-24T12:07:42Z")
This worked perfectly! Thanks [Previous page](https://community.homey.app/t/app-pro-verisure/33517.md?page=22) [Next page](https://community.homey.app/t/app-pro-verisure/33517.md?page=24)