# \[APP\]\[Pro\] Verisure **URL:** \ **Category:** Apps\ **Tags:** app, official, homey-pro\ **Created:** [August 12, 2020, 9:03am UTC](https://community.homey.app/t/app-pro-verisure/33517 "2020-08-12T09:03:35Z")\ **Posts on this page:** 20\ **Page:** 22
**Author:** ![gautel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gautel/32/80910_2.png) [@gautel](https://community.homey.app/u/gautel)\ **Post date:** [May 24, 2024, 5:35pm UTC](https://community.homey.app/t/app-pro-verisure/33517/445 "2024-05-24T17:35:14Z")
Hello, still I cannot use the app as I receive always an error message at login. I am based in italy where the login works with two factor authentication with sms. Happy to support if needed ---
**Author:** ![Challe\_w](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/challe_w/32/81936_2.png) [@Challe\_w](https://community.homey.app/u/Challe_w)\ **Post date:** [June 5, 2024, 6:42pm UTC](https://community.homey.app/t/app-pro-verisure/33517/446 "2024-06-05T18:42:11Z")
Hello i tried this and it is the right log in email and password but it says “Error: Too many step up tokens sent” from homey but I can’t come passed that. Is there a solution? I’m from Sweden if that is helpful. ---
**Author:** ![Kevin\_Vullings](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kevin_vullings/32/107360_2.png) [@Kevin\_Vullings](https://community.homey.app/u/Kevin_Vullings)\ **Post date:** [June 9, 2024, 9:35pm UTC](https://community.homey.app/t/app-pro-verisure/33517/447 "2024-06-09T21:35:49Z")
You can put the 2FA off in the MyPages of Verisure. Maybe that will be working? ---
**Author:** ![gautel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gautel/32/80910_2.png) [@gautel](https://community.homey.app/u/gautel)\ **Post date:** [June 10, 2024, 7:12am UTC](https://community.homey.app/t/app-pro-verisure/33517/448 "2024-06-10T07:12:33Z")
No, in Italy that option seems to be unavailable ---
**Author:** ![K\_Rens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/k_rens/32/51284_2.png) [@K\_Rens](https://community.homey.app/u/K_Rens)\ **Post date:** [June 18, 2024, 7:42pm UTC](https://community.homey.app/t/app-pro-verisure/33517/449 "2024-06-18T19:42:18Z")
I get the same “Error” popup with no further information. In the account & services page there is also no option to remove the 2FA. ☹ ---
**Author:** ![Challe\_w](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/challe_w/32/81936_2.png) [@Challe\_w](https://community.homey.app/u/Challe_w)\ **Post date:** [June 21, 2024, 11:33am UTC](https://community.homey.app/t/app-pro-verisure/33517/450 "2024-06-21T11:33:20Z")
I have found a solution to this problem: You can opt out of two-step verification under the Account/Login details menu and the Deactivate two-step verification option on My Pages. You need to sign in once with two-step verification to see this option. ---
**Author:** ![Grete](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/grete/32/113771_2.png) [@Grete](https://community.homey.app/u/Grete)\ **Post date:** [August 26, 2024, 9:11pm UTC](https://community.homey.app/t/app-pro-verisure/33517/451 "2024-08-26T21:11:21Z")
If I understand correctly, one has to create a user with administrative rights and without any two step verification, to make this app work? It doesn’t seem very safe, does it? Is there a safer option? ---
**Author:** ![GD91](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gd91/32/78099_2.png) [@GD91](https://community.homey.app/u/GD91)\ **Post date:** [September 3, 2024, 4:27pm UTC](https://community.homey.app/t/app-pro-verisure/33517/452 "2024-09-03T16:27:18Z")
I got new Verisure system a few weeks ago. I would like to use the Verisure app on my Homey Pro 2023. Till now, I was not successful … I would be very pleased to get in touch with somebody who was succesful in France … Regards ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 3, 2024, 4:48pm UTC](https://community.homey.app/t/app-pro-verisure/33517/453 "2024-09-03T16:48:29Z")
> [@GD91](#): > > Till now, I was not successful … Obviously nobody knows what that means. If you want help, explain what you did, what did or didn’t work, if you got any errors, and if so, what they were. ---
**Author:** ![GD91](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gd91/32/78099_2.png) [@GD91](https://community.homey.app/u/GD91)\ **Post date:** [September 3, 2024, 5:25pm UTC](https://community.homey.app/t/app-pro-verisure/33517/454 "2024-09-03T17:25:23Z")
I create a dedicated user in Verisure I use the credentials of this user in the verisure app (on Homey) and I get this message :’Error:Invalid username/password/authentication method combination’ I am pretty sure about these credentials. The issue is probably caused by the fact I should have desactivated the two factors identification. But it seems not possible to do this on the Verisure software. It’s why I’m interested to get in touch with an Homey user using the Verisure app, in France, as it seems that the localization could be of some importance … ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 3, 2024, 5:33pm UTC](https://community.homey.app/t/app-pro-verisure/33517/455 "2024-09-03T17:33:57Z")
> [@GD91](#): > > But it seems not possible to do this on the Verisure software. Did you read the instructions of the app? > Follow these steps to restore the connection: > > 1. Log in to Verisure MyPages (web) with your username and password. Enter the verification code when you receive it. > 2. Go to Account and Subscription \> Account \> Login credentials \> Disable 2-step verification > 3. Follow the instructions to disable 2-step verification. ---
**Author:** ![GD91](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gd91/32/78099_2.png) [@GD91](https://community.homey.app/u/GD91)\ **Post date:** [September 3, 2024, 8:18pm UTC](https://community.homey.app/t/app-pro-verisure/33517/456 "2024-09-03T20:18:23Z")
Indeed, I’ve read these instructions. It’s Ok for the item 1 But , for item 2, I can’t find anything looking like ‘Account and Subscription \> Account \> Login credentials \> Disable 2-step verification’ That’s why I need some help … ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 4, 2024, 5:14am UTC](https://community.homey.app/t/app-pro-verisure/33517/457 "2024-09-04T05:14:52Z")
And you’re using the web app, right? Also, generally speaking, 2FA settings are usually located around the same place where you can change your password, or other security-related settings. ---
**Author:** ![GD91](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gd91/32/78099_2.png) [@GD91](https://community.homey.app/u/GD91)\ **Post date:** [September 4, 2024, 10:24am UTC](https://community.homey.app/t/app-pro-verisure/33517/458 "2024-09-04T10:24:39Z")
I’m using the web app. Even with a new user with administrator status, I do not find ani option to change the 2FA setting … I can only change the password ! I think that there are some difference depending of the country. That’s why I’d like to get in touch with a French user, if any ! ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 4, 2024, 10:25am UTC](https://community.homey.app/t/app-pro-verisure/33517/459 "2024-09-04T10:25:20Z")
Perhaps it’s quicker to contact Verisure customer support? ---
**Author:** ![GD91](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gd91/32/78099_2.png) [@GD91](https://community.homey.app/u/GD91)\ **Post date:** [September 4, 2024, 11:59am UTC](https://community.homey.app/t/app-pro-verisure/33517/460 "2024-09-04T11:59:43Z")
I’ll going to try … ---
**Author:** ![Grete](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/grete/32/113771_2.png) [@Grete](https://community.homey.app/u/Grete)\ **Post date:** [September 4, 2024, 5:50pm UTC](https://community.homey.app/t/app-pro-verisure/33517/461 "2024-09-04T17:50:29Z")
I had the same problem 🙂, so I don’t think it depends on the country, but that you haven’t given the new user all rights to be able to remove 2FA? The user must have full admin rights. If you go to your own normal admin user, you will see that the option to remove 2FA is there. And you don’t need to use a PC - it’s fine to use Chrome on your mobile, with Page for computer activated. At least on Android. But then one can ask the question of how secure it is to have a user with all admin rights without 2FA activated. ---
**Author:** ![GD91](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gd91/32/78099_2.png) [@GD91](https://community.homey.app/u/GD91)\ **Post date:** [September 5, 2024, 6:55am UTC](https://community.homey.app/t/app-pro-verisure/33517/462 "2024-09-05T06:55:21Z")
My special user has admin rights. When I connect with my own credentials, I do not see this 2FA option … I’ve look at it in the users section. Is it the right place to search ? I understand you were successful connecting homey app with your Verisure system. Right ? ---
**Author:** ![Grete](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/grete/32/113771_2.png) [@Grete](https://community.homey.app/u/Grete)\ **Post date:** [September 5, 2024, 8:03pm UTC](https://community.homey.app/t/app-pro-verisure/33517/463 "2024-09-05T20:03:43Z")
@GD91 Yes I did connect it successfully 🙂 I’ve taken some screenshots from my mobile. This is how it looks like in Android Chrome, when you have Deskop site enabled. ![Screenshot_20240905_214125_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/0/f07e2456457fd9d3784221b8d2dd8c79d0f668f5.jpeg) ![Screenshot_20240905_213649_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/0/405293d86bf350c55105fd2f524879c39ccd4828.jpeg) ![20240905_214652](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/b/6b21ba52f0eb4623e9d64a41f9deb19d547fc212.jpeg) ![Screenshot_20240905_213841_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/c/4cd30013ab3dc0f46f7db768c7dfd186cca50099.jpeg) ---
**Author:** ![GD91](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gd91/32/78099_2.png) [@GD91](https://community.homey.app/u/GD91)\ **Post date:** [September 6, 2024, 9:23pm UTC](https://community.homey.app/t/app-pro-verisure/33517/464 "2024-09-06T21:23:39Z")
Thank you for these explanations. In fact, I have no access to mypages … The Verisure WebApp, I can access is not the same ! I tried to access to mypages, but my credentials are rejected … I asked Verisure customer service and they say that it is impossible (to cancel 2FA). So, there are different Verisure implementations depending of the country. I am very disapointed !! [Previous page](https://community.homey.app/t/app-pro-verisure/33517.md?page=21) [Next page](https://community.homey.app/t/app-pro-verisure/33517.md?page=23)