# \[APP\]\[Pro\] Verisure **URL:** \ **Category:** Apps\ **Tags:** app, official, homey-pro\ **Created:** [August 12, 2020, 9:03am UTC](https://community.homey.app/t/app-pro-verisure/33517 "2020-08-12T09:03:35Z")\ **Posts on this page:** 20\ **Page:** 19
**Author:** ![Roald\_Oien](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/roald_oien/32/31774_2.png) [@Roald\_Oien](https://community.homey.app/u/Roald_Oien)\ **Post date:** [November 22, 2023, 11:06pm UTC](https://community.homey.app/t/app-pro-verisure/33517/385 "2023-11-22T23:06:28Z")
Well… Still need the source code if we want to get this fixed it seems… ---
**Author:** ![Hans-Christian](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hans-christian/32/68056_2.png) [@Hans-Christian](https://community.homey.app/u/Hans-Christian)\ **Post date:** [November 23, 2023, 8:31am UTC](https://community.homey.app/t/app-pro-verisure/33517/386 "2023-11-23T08:31:15Z")
> [@Roald\_Oien](#): > > eed the source code if we want to get this fixed it se Hopefully some one can assist… ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/2/b242641f3daf8a127de0fb86e662b88f8032f301.png) ---
**Author:** ![Valtsu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/valtsu/32/70931_2.png) [@Valtsu](https://community.homey.app/u/Valtsu)\ **Post date:** [November 26, 2023, 9:24pm UTC](https://community.homey.app/t/app-pro-verisure/33517/387 "2023-11-26T21:24:40Z")
I don’t know why, but for some reason the app is now working throughout the day. No more emails from Verisure 🤷‍♂️ Anyone else with the same experience? ---
**Author:** ![Slammer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/slammer/32/68065_2.png) [@Slammer](https://community.homey.app/u/Slammer)\ **Post date:** [November 27, 2023, 12:53pm UTC](https://community.homey.app/t/app-pro-verisure/33517/388 "2023-11-27T12:53:24Z")
I still receive mail from them Warning: Your Verisure account has reached the allowed daily limit ---
**Author:** ![Valtsu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/valtsu/32/70931_2.png) [@Valtsu](https://community.homey.app/u/Valtsu)\ **Post date:** [November 27, 2023, 9:32pm UTC](https://community.homey.app/t/app-pro-verisure/33517/389 "2023-11-27T21:32:50Z")
Yeah me too. I was happy too soon. Probably just a momentary lapse of reason from their email marketing automation tool 😊. ---
**Author:** ![Daxziz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daxziz/32/43405_2.png) [@Daxziz](https://community.homey.app/u/Daxziz)\ **Post date:** [November 30, 2023, 1:09pm UTC](https://community.homey.app/t/app-pro-verisure/33517/390 "2023-11-30T13:09:27Z")
PM send ---
**Author:** ![Daxziz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daxziz/32/43405_2.png) [@Daxziz](https://community.homey.app/u/Daxziz)\ **Post date:** [December 5, 2023, 11:36am UTC](https://community.homey.app/t/app-pro-verisure/33517/391 "2023-12-05T11:36:07Z")
Still willing to have a look at the polling 🙂 ---
**Author:** ![norenz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/norenz/32/16887_2.png) [@norenz](https://community.homey.app/u/norenz)\ **Post date:** [December 5, 2023, 9:20pm UTC](https://community.homey.app/t/app-pro-verisure/33517/392 "2023-12-05T21:20:54Z")
I’ve submitted a new version changing the polling interval from 5 seconds to 20 seconds. Door sensors will be pretty much useless until another solution is found. ---
**Author:** ![Kjell-Are\_Torkildsen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kjell-are_torkildsen/32/58343_2.png) [@Kjell-Are\_Torkildsen](https://community.homey.app/u/Kjell-Are_Torkildsen)\ **Post date:** [December 6, 2023, 8:13am UTC](https://community.homey.app/t/app-pro-verisure/33517/393 "2023-12-06T08:13:21Z")
App don’t work anymore says Homey, just crashing ---
**Author:** ![Hans-Christian](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hans-christian/32/68056_2.png) [@Hans-Christian](https://community.homey.app/u/Hans-Christian)\ **Post date:** [December 6, 2023, 8:57am UTC](https://community.homey.app/t/app-pro-verisure/33517/394 "2023-12-06T08:57:22Z")
Thanks for updating Adam. Not sue what causes this, but app crashes once started. Copied this from the crashlog if this helps: 32a3ac9a-a5ad-47b4-86cd-2e8e6b1eb31d ---
**Author:** ![Bjorn\_Korsvold](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bjorn_korsvold/32/80205_2.png) [@Bjorn\_Korsvold](https://community.homey.app/u/Bjorn_Korsvold)\ **Post date:** [December 6, 2023, 9:06am UTC](https://community.homey.app/t/app-pro-verisure/33517/395 "2023-12-06T09:06:09Z")
Getting error: Exit Code: 1, Exit Signal: null ---
**Author:** ![SThyni](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sthyni/32/79870_2.png) [@SThyni](https://community.homey.app/u/SThyni)\ **Post date:** [December 6, 2023, 9:10am UTC](https://community.homey.app/t/app-pro-verisure/33517/396 "2023-12-06T09:10:28Z")
Same problem for me as for the others, the app crashes when it starts. I have sent a crash log but forgot to send the ID. ---
**Author:** ![Daxziz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daxziz/32/43405_2.png) [@Daxziz](https://community.homey.app/u/Daxziz)\ **Post date:** [December 6, 2023, 9:44am UTC](https://community.homey.app/t/app-pro-verisure/33517/397 "2023-12-06T09:44:16Z")
Thanks’ for finding the time to update. Pity with the door sensors but hopefully a solution can be found in the future. On Homey 2019 I can report that the app is also crashing for me under start. ---
**Author:** ![Bosse\_Rasater](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bosse_rasater/32/78632_2.png) [@Bosse\_Rasater](https://community.homey.app/u/Bosse_Rasater)\ **Post date:** [December 6, 2023, 11:24am UTC](https://community.homey.app/t/app-pro-verisure/33517/398 "2023-12-06T11:24:04Z")
Thanks for updating Adam. Same problem for me as for the others, the app crashes when it starts. Error:Exit Code:1, Exit Signal: Null ---
**Author:** ![norenz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/norenz/32/16887_2.png) [@norenz](https://community.homey.app/u/norenz)\ **Post date:** [December 6, 2023, 11:49am UTC](https://community.homey.app/t/app-pro-verisure/33517/399 "2023-12-06T11:49:20Z")
Seems to be related to a package. I’ve updated the package and submitted a patch update. ---
**Author:** ![Kjell-Are\_Torkildsen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kjell-are_torkildsen/32/58343_2.png) [@Kjell-Are\_Torkildsen](https://community.homey.app/u/Kjell-Are_Torkildsen)\ **Post date:** [December 6, 2023, 12:40pm UTC](https://community.homey.app/t/app-pro-verisure/33517/400 "2023-12-06T12:40:21Z")
Still crashing ---
**Author:** ![Bjorn\_Korsvold](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bjorn_korsvold/32/80205_2.png) [@Bjorn\_Korsvold](https://community.homey.app/u/Bjorn_Korsvold)\ **Post date:** [December 6, 2023, 12:41pm UTC](https://community.homey.app/t/app-pro-verisure/33517/401 "2023-12-06T12:41:39Z")
Got it running, but geting “Error: Too many step up tokens sent.” when trying to login… ---
**Author:** ![Jan\_Hoydahl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jan_hoydahl/32/53324_2.png) [@Jan\_Hoydahl](https://community.homey.app/u/Jan_Hoydahl)\ **Post date:** [December 6, 2023, 12:50pm UTC](https://community.homey.app/t/app-pro-verisure/33517/402 "2023-12-06T12:50:47Z")
Thanks. I just upgraded to 3.4.13 (test) and will see how it works the next hours/days. **Tip** : Put the app on GitHub and register for GitHub Sponsors, then we can support the app both through Pull Requests and funding. ---
**Author:** ![Hans-Christian](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hans-christian/32/68056_2.png) [@Hans-Christian](https://community.homey.app/u/Hans-Christian)\ **Post date:** [December 6, 2023, 1:16pm UTC](https://community.homey.app/t/app-pro-verisure/33517/403 "2023-12-06T13:16:16Z")
Thanks Adam. Updated to 3.4.13 and seems to work again 🙂 ---
**Author:** ![Jalapenos](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jalapenos/32/47720_2.png) [@Jalapenos](https://community.homey.app/u/Jalapenos)\ **Post date:** [December 6, 2023, 1:48pm UTC](https://community.homey.app/t/app-pro-verisure/33517/404 "2023-12-06T13:48:45Z")
How have you solved this with the use of a mobile number and email to create a user for Homey? And which access level have you chosen to give homey? [Previous page](https://community.homey.app/t/app-pro-verisure/33517.md?page=18) [Next page](https://community.homey.app/t/app-pro-verisure/33517.md?page=20)