# \[APP\]\[Pro\] Verisure **URL:** \ **Category:** Apps\ **Tags:** app, official, homey-pro\ **Created:** [August 12, 2020, 9:03am UTC](https://community.homey.app/t/app-pro-verisure/33517 "2020-08-12T09:03:35Z")\ **Posts on this page:** 20\ **Page:** 10
**Author:** ![t.m](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/t.m/32/44050_2.png) [@t.m](https://community.homey.app/u/t.m)\ **Post date:** [August 18, 2022, 9:24am UTC](https://community.homey.app/t/app-pro-verisure/33517/190 "2022-08-18T09:24:36Z")
This is great news. Donated đź‘Ť ---
**Author:** ![Daxziz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daxziz/32/43405_2.png) [@Daxziz](https://community.homey.app/u/Daxziz)\ **Post date:** [August 18, 2022, 11:48am UTC](https://community.homey.app/t/app-pro-verisure/33517/191 "2022-08-18T11:48:21Z")
Did Athom and Verisure agree to work together on an official app? Just a bit confused if your app wil lbecome the official? ---
**Author:** ![PeterHomey](https://avatars.discourse-cdn.com/v4/letter/p/a6a055/32.png) [@PeterHomey](https://community.homey.app/u/PeterHomey)\ **Post date:** [August 18, 2022, 11:52am UTC](https://community.homey.app/t/app-pro-verisure/33517/192 "2022-08-18T11:52:06Z")
Good news! donated đź‘Ś ---
**Author:** ![Eirikur](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/eirikur/32/29845_2.png) [@Eirikur](https://community.homey.app/u/Eirikur)\ **Post date:** [August 18, 2022, 12:27pm UTC](https://community.homey.app/t/app-pro-verisure/33517/193 "2022-08-18T12:27:25Z")
I think Athom and the developer will try to work against Verisure. In my observations, Verisure is reluctant to involve third party integrations, so this app development is mainly “guessing” on the integration. And that is one of the reasons it tends to fail and consumes a lot of effort from the developer. Think of it from Verisure’s side: Who is to be blamed if something crucial fails? I have had Verisure for 4,5 years with no malfunction. It just works. Homey or other components fails on a regular basis. As a security system I will not trust Homey 100% for this. And, if Verisure integrate Homey they will dilute their own business. People will use cheap door sensors an motion sensors and run a side-alarm system that is in sync with Verisure’s alarm state. Exactly how I am using this. So, I’m guessing Verisure has zero interest in supporting this project. But hopefully I am wrong. Perhaps this can trigger them to make some kind of integration towards Homey. ---
**Author:** ![RayCokes](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/raycokes/32/12452_2.png) [@RayCokes](https://community.homey.app/u/RayCokes)\ **Post date:** [August 18, 2022, 1:07pm UTC](https://community.homey.app/t/app-pro-verisure/33517/194 "2022-08-18T13:07:17Z")
Keep mine please as a donation, no refund đź‘Ť ---
**Author:** ![norenz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/norenz/32/16887_2.png) [@norenz](https://community.homey.app/u/norenz)\ **Post date:** [August 18, 2022, 2:11pm UTC](https://community.homey.app/t/app-pro-verisure/33517/195 "2022-08-18T14:11:46Z")
All subscriptions are already cancelled, but feel free to use the donation link ---
**Author:** ![RuneTun](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/runetun/32/17017_2.png) [@RuneTun](https://community.homey.app/u/RuneTun)\ **Post date:** [August 18, 2022, 8:29pm UTC](https://community.homey.app/t/app-pro-verisure/33517/196 "2022-08-18T20:29:38Z")
Your assessment is spot on. But they are not interested in losing customers either. Sector Alarm has a working homey app. So they will be forced to play ball in the end. With the el prices as they are, there is a huge interest in smart home solutions. ---
**Author:** ![Alf\_Pettersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alf_pettersen/32/17589_2.png) [@Alf\_Pettersen](https://community.homey.app/u/Alf_Pettersen)\ **Post date:** [August 19, 2022, 7:52am UTC](https://community.homey.app/t/app-pro-verisure/33517/197 "2022-08-19T07:52:09Z")
I have tried to set up a dedicated user in Verisure to use for Homey. When I enter the credentials for this user when configuring the Verisure app in Homey, I get this error message: “Error: Too many step-up tokens sent”. Any suggestion why this happens? ---
**Author:** ![norenz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/norenz/32/16887_2.png) [@norenz](https://community.homey.app/u/norenz)\ **Post date:** [August 19, 2022, 11:23am UTC](https://community.homey.app/t/app-pro-verisure/33517/198 "2022-08-19T11:23:09Z")
Yes, you need to disable 2FA on the user ---
**Author:** ![Paxter](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/paxter/32/56668_2.png) [@Paxter](https://community.homey.app/u/Paxter)\ **Post date:** [August 20, 2022, 8:34am UTC](https://community.homey.app/t/app-pro-verisure/33517/200 "2022-08-20T08:34:12Z")
Hi, I have the same problem as well. ---
**Author:** ![Alf\_Pettersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alf_pettersen/32/17589_2.png) [@Alf\_Pettersen](https://community.homey.app/u/Alf_Pettersen)\ **Post date:** [August 21, 2022, 9:46am UTC](https://community.homey.app/t/app-pro-verisure/33517/201 "2022-08-21T09:46:14Z")
Hi, My problem now is that Homey looses connection with Verisure after only a few hours, and the app has to be restarted to get it working again. ---
**Author:** ![norenz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/norenz/32/16887_2.png) [@norenz](https://community.homey.app/u/norenz)\ **Post date:** [August 21, 2022, 11:35am UTC](https://community.homey.app/t/app-pro-verisure/33517/202 "2022-08-21T11:35:01Z")
Do you have a separate Versure user for Homey? ---
**Author:** ![Alf\_Pettersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alf_pettersen/32/17589_2.png) [@Alf\_Pettersen](https://community.homey.app/u/Alf_Pettersen)\ **Post date:** [August 21, 2022, 12:34pm UTC](https://community.homey.app/t/app-pro-verisure/33517/203 "2022-08-21T12:34:33Z")
Yes, I have a dedicated Homey-user in Verisure. ---
**Author:** ![Peter\_Malmquist](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_malmquist/32/47674_2.png) [@Peter\_Malmquist](https://community.homey.app/u/Peter_Malmquist)\ **Post date:** [August 22, 2022, 7:48am UTC](https://community.homey.app/t/app-pro-verisure/33517/204 "2022-08-22T07:48:24Z")
I also have the same problem… ---
**Author:** ![norenz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/norenz/32/16887_2.png) [@norenz](https://community.homey.app/u/norenz)\ **Post date:** [August 22, 2022, 7:56am UTC](https://community.homey.app/t/app-pro-verisure/33517/205 "2022-08-22T07:56:40Z")
might need a diagnostic report ---
**Author:** ![jonnteolsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jonnteolsson/32/16527_2.png) [@jonnteolsson](https://community.homey.app/u/jonnteolsson)\ **Post date:** [August 22, 2022, 5:06pm UTC](https://community.homey.app/t/app-pro-verisure/33517/206 "2022-08-22T17:06:10Z")
I am only able to see temperature/humidity devices on my account, no alarm security devices. Separate user for Homey, with 2fa deactivated. ---
**Author:** ![jonnteolsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jonnteolsson/32/16527_2.png) [@jonnteolsson](https://community.homey.app/u/jonnteolsson)\ **Post date:** [August 22, 2022, 5:06pm UTC](https://community.homey.app/t/app-pro-verisure/33517/207 "2022-08-22T17:06:52Z")
Diagnostic report submitted. df57d919-5684-4e43-8b72-b071274b131d ---
**Author:** ![Alf\_Pettersen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alf_pettersen/32/17589_2.png) [@Alf\_Pettersen](https://community.homey.app/u/Alf_Pettersen)\ **Post date:** [August 24, 2022, 10:34am UTC](https://community.homey.app/t/app-pro-verisure/33517/208 "2022-08-24T10:34:42Z")
The app now has worked well since Sunday ---
**Author:** ![perka99](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/perka99/32/47819_2.png) [@perka99](https://community.homey.app/u/perka99)\ **Post date:** [August 24, 2022, 3:58pm UTC](https://community.homey.app/t/app-pro-verisure/33517/209 "2022-08-24T15:58:38Z")
What type of user should be setup in Verisure? ---
**Author:** ![norenz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/norenz/32/16887_2.png) [@norenz](https://community.homey.app/u/norenz)\ **Post date:** [August 25, 2022, 9:23am UTC](https://community.homey.app/t/app-pro-verisure/33517/210 "2022-08-25T09:23:07Z")
### 2022-08-25 - The app is currently having trouble connecting to Verisure's servers. This causes the app to not work properly. I am working on solving this. [Previous page](https://community.homey.app/t/app-pro-verisure/33517.md?page=9) [Next page](https://community.homey.app/t/app-pro-verisure/33517.md?page=11)