# \[APP\]\[Pro\] Ubiquiti UniFi Protect **URL:** \ **Category:** Apps\ **Tags:** app, camera\ **Created:** [February 14, 2021, 9:51am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966 "2021-02-14T09:51:40Z")\ **Posts on this page:** 20\ **Page:** 52
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 16, 2026, 9:10am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/1038 "2026-09-16T09:10:34Z")
> [@Joop\_vanBeek](#): > > I’m using the V2 beta with API key and is says API key invalid. How is an invalid API key error related to VLAN’s? ---
**Author:** ![Joop\_vanBeek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joop_vanbeek/32/120728_2.png) [@Joop\_vanBeek](https://community.homey.app/u/Joop_vanBeek)\ **Post date:** [September 16, 2026, 11:38am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/1039 "2026-09-16T11:38:19Z")
No idea, I though it was connected to the vlan. but if it isn’t… how can I fix this? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 16, 2026, 11:46am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/1040 "2026-09-16T11:46:52Z")
Perhaps ask in the app thread: [[APP][Pro] Ubiquiti UniFi Protect](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966) ---
**Author:** ![Joop\_vanBeek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joop_vanbeek/32/120728_2.png) [@Joop\_vanBeek](https://community.homey.app/u/Joop_vanBeek)\ **Post date:** [September 16, 2026, 12:11pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/1041 "2026-09-16T12:11:55Z")
Ok, I’ll try there. Thanks! ---
**Author:** ![ObelixNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/obelixnl/32/172250_2.png) [@ObelixNL](https://community.homey.app/u/ObelixNL)\ **Post date:** [September 16, 2026, 3:33pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/1042 "2026-09-16T15:33:50Z")
Homey and UniFi Protect controller must be on the same VLAN or you must change the firewall to open the port 443 to the unifi controller. And please use the V1 method and not the V2. ---
**Author:** ![Joop\_vanBeek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joop_vanbeek/32/120728_2.png) [@Joop\_vanBeek](https://community.homey.app/u/Joop_vanBeek)\ **Post date:** [September 16, 2026, 4:23pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/1043 "2026-09-16T16:23:24Z")
That is a problem… Homey is on the iot vlan (40) and the Unifi Protect Controller is on the trusted vlan (1). Is there a way to still make it work? ---
**Author:** ![ObelixNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/obelixnl/32/172250_2.png) [@ObelixNL](https://community.homey.app/u/ObelixNL)\ **Post date:** [September 16, 2026, 4:37pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/1044 "2026-09-16T16:37:23Z")
I think it’s better to buy some support to help with you special situation. What is V1 saying ? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 16, 2026, 4:49pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/1045 "2026-09-16T16:49:29Z")
> [@ObelixNL](#): > > buy some support Buy support? For a Homey app? ---
**Author:** ![Joop\_vanBeek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joop_vanbeek/32/120728_2.png) [@Joop\_vanBeek](https://community.homey.app/u/Joop_vanBeek)\ **Post date:** [September 17, 2026, 1:09pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/1046 "2026-09-17T13:09:40Z")
Maybe this is part of the problem… when I open the app it gives this error. ![Screenshot 2026-09-17 150739](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/c/2ca3443182ffdc08e5e5abd17c771f508b19fdf5.png) ---
**Author:** ![ObelixNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/obelixnl/32/172250_2.png) [@ObelixNL](https://community.homey.app/u/ObelixNL)\ **Post date:** [September 17, 2026, 3:16pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/1047 "2026-09-17T15:16:01Z")
Please use the V1 method en enter the details on V1 page. ---
**Author:** ![Fac3](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fac3/32/4550_2.png) [@Fac3](https://community.homey.app/u/Fac3)\ **Post date:** [September 18, 2026, 7:38am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/1048 "2026-09-18T07:38:55Z")
Hi @ObelixNL Just a bug report. If I put only cameras in to a zone, there is no zone activity handling. If I put a single motion sensor next to a camera, it handles all as motion sensor. Experienced only with Protect app. ![IMG_8959.PNG](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/d/bd6a08215416953b6651571b0c68ef1cc90defbb.jpeg) ![IMG_8960](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/4/04f544c9d744cfc150511fdd5bfa069dac3303e5.png) ![IMG_8961.PNG](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/8/d8151b5977ef5b6d0c50052c38de0f8f8a3d1fe1.jpeg) ---
**Author:** ![Fac3](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fac3/32/4550_2.png) [@Fac3](https://community.homey.app/u/Fac3)\ **Post date:** [September 18, 2026, 7:47am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/1049 "2026-09-18T07:47:12Z")
Other Bug report: I have G3, G4, G5 and G6 cameras in my setup. Streaming does not work well only with G6. It starts the stream, but the whole picture is blacked out, while sound comes out. In UI interface all cameras have the same config. ![IMG_8962.PNG](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/d/2d0f7000a4cafb42c85567da74b3fbddad3291d0.jpeg) ![Képernyőfotó 2026-09-18 - 9.42.52](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/1/d1d8acc1a95a40ac99c8820bc3185653ebf76577.png) ---
**Author:** ![Joop\_vanBeek](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joop_vanbeek/32/120728_2.png) [@Joop\_vanBeek](https://community.homey.app/u/Joop_vanBeek)\ **Post date:** [September 19, 2026, 12:38pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/1050 "2026-09-19T12:38:13Z")
I’ve V1 and V2 working now… solved the vlan problem. But live video is not working on my iphone (it is on my windows pc)… Any ide why and how to fix it? ---
**Author:** ![Arjan\_Neet](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arjan_neet/32/17808_2.png) [@Arjan\_Neet](https://community.homey.app/u/Arjan_Neet)\ **Post date:** [September 21, 2026, 8:26am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/1051 "2026-09-21T08:26:41Z")
Any chance the USL motion detectors will be supported? ---
**Author:** ![Michael\_Withagen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michael_withagen/32/79696_2.png) [@Michael\_Withagen](https://community.homey.app/u/Michael_Withagen)\ **Post date:** [September 21, 2026, 12:53pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/1052 "2026-09-21T12:53:14Z")
I just installed the app and a new doorbell lite and have the same result in Homey. The snapshots work, but the live stream stays black. Did you manage to resolve the issue? I’ve been trying for a couple of hours now, and still no live stream. Found a couple of posts on the forum, and this might be a Homey issue. ---
**Author:** ![Fac3](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fac3/32/4550_2.png) [@Fac3](https://community.homey.app/u/Fac3)\ **Post date:** [September 22, 2026, 6:21am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/1053 "2026-09-22T06:21:19Z")
Short update. Since 1.12.7 update no any camera feed come in. ---
**Author:** ![ObelixNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/obelixnl/32/172250_2.png) [@ObelixNL](https://community.homey.app/u/ObelixNL)\ **Post date:** [September 22, 2026, 6:35am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/1054 "2026-09-22T06:35:22Z")
Do you have V2 enabled ? When yes, please remove all V2 credentials and restart the app. Will it work again? ---
**Author:** ![Michael\_Withagen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michael_withagen/32/79696_2.png) [@Michael\_Withagen](https://community.homey.app/u/Michael_Withagen)\ **Post date:** [September 22, 2026, 2:12pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/1055 "2026-09-22T14:12:58Z")
I’ve been debugging all day, and to get the stream working you have to set encoding to standard and set the fps to custom 24 in unify. I’ve also added a firewall allow rule for port 8555 from my client network to Homey. With these settings it’s working for me in the browser, Android app, and IOS app. The apps have huge framedrops though so “working” might not be the best classification. ---
**Author:** ![ObelixNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/obelixnl/32/172250_2.png) [@ObelixNL](https://community.homey.app/u/ObelixNL)\ **Post date:** [September 22, 2026, 2:24pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/1056 "2026-09-22T14:24:46Z")
I have created an ticket at Homey to explode this issue with streaming. ---
**Author:** ![Michael\_Withagen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michael_withagen/32/79696_2.png) [@Michael\_Withagen](https://community.homey.app/u/Michael_Withagen)\ **Post date:** [September 24, 2026, 4:34pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/1057 "2026-09-24T16:34:22Z")
I also created a ticket, did a lot of debugging, sent info and screen captures and this is the final response: > Hoi Michael, > > Ik heb je issue besproken met mijn collega’s van het ontwikkelingsteam. > > Zij geven aan dat het probleem wordt veroorzaakt door de Community Ubiquiti UniFi Prorect and Access app. > > Daar hebben onze ontwikkelaars geen toegang toe. > > Ze verzoeken daarom, of je zelf hierover deze ontwikkelaar zou kunnen contacteren over dit issue. > Via de hieronder meegestuurde link kun je via → **Support** ([developer website](https://monkeysoft.nl/homey-integrations-support/)) deze ontwikkelaar, **Stèphan Eizinga** van **MonkeySoft** contact op te nemen. Hij kan heeft wel toegang tot de log bestanden van deze app. > [Ubiquiti UniFi Protect and Access | Homey](https://homey.app/en-nl/app/com.ubnt.unifiprotect/Ubiquiti-UniFi-Protect-and-Access/) > > Dan sluit ik hiermee dit ticket, omdat je dit verder met de Community App ontwikkelaar verder afhandelt. My remaining issue is frame drops in the Homey app, the live stream works. It’s fine in the browser but works poorly in the app on Android and iOS. [Previous page](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966.md?page=51) [Next page](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966.md?page=53)