# \[APP\]\[Pro\] Ubiquiti UniFi Protect

**URL:** <https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966>\
**Category:** Apps\
**Tags:** app, camera\
**Created:** [February 14, 2021, 9:51am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966 "2021-02-14T09:51:40Z")\
**Posts on this page:** 20\
**Page:** 44

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**Author:** ![eddiebullman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/eddiebullman/32/79104_2.png) [@eddiebullman](https://community.homey.app/u/eddiebullman)\
**Post date:** [February 22, 2026, 10:40pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/876 "2026-02-22T22:40:50Z")

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Is there any way to get a line crossing trigger, it seams there is triggers for everything else but line crossing

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**Author:** ![Jason\_Edwards](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jason_edwards/32/80450_2.png) [@Jason\_Edwards](https://community.homey.app/u/Jason_Edwards)\
**Post date:** [February 23, 2026, 1:24pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/877 "2026-02-23T13:24:52Z")

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I do line crossing triggers in Home Assistant using webhooks so I assume you can use webhooks in Homey the same way. I currently do not have a Homey setup or I would try it and let you know for sure.

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**Author:** ![Stef\_Kampen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stef_kampen/32/121123_2.png) [@Stef\_Kampen](https://community.homey.app/u/Stef_Kampen)\
**Post date:** [February 23, 2026, 3:23pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/878 "2026-02-23T15:23:33Z")

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The latest homey pro changelogs have the following information:  
`The Web App now supports showing video streams. Playback outside your local network should also work in most cases. Streams are served via a WebRTC proxy by default, improving compatibility across frontends. Developers can opt out using the disableWebRTCProxy option.`

It seems that most cases does not apply to the Unifi protect app. Is it possible to make the Unifi streams work with remote viewing?

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**Author:** ![ObelixNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/obelixnl/32/172250_2.png) [@ObelixNL](https://community.homey.app/u/ObelixNL)\
**Post date:** [February 23, 2026, 3:42pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/879 "2026-02-23T15:42:14Z")

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Have you already restarted the app? It works for me right away!

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**Author:** ![Stef\_Kampen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stef_kampen/32/121123_2.png) [@Stef\_Kampen](https://community.homey.app/u/Stef_Kampen)\
**Post date:** [February 23, 2026, 4:52pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/880 "2026-02-23T16:52:33Z")

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I’m using homey self hosted on 12.12. Attached is the error message from the web interface. But not sure if this is a Homey error or something the Unifi Protect app can fix.

 ![Screenshot 2026-02-23 at 17.51.00](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/f/9f00cc3a4de0f8ead939c2047d6976f9f47ebe82.jpeg)

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**Author:** ![ObelixNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/obelixnl/32/172250_2.png) [@ObelixNL](https://community.homey.app/u/ObelixNL)\
**Post date:** [February 23, 2026, 8:46pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/881 "2026-02-23T20:46:46Z")

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Strange, it works for an couple of seconds sometimes and then crash. It looks like a Homey error.

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**Author:** ![piperalpha](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/piperalpha/32/156597_2.png) [@piperalpha](https://community.homey.app/u/piperalpha)\
**Post date:** [February 27, 2026, 12:42am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/882 "2026-02-27T00:42:34Z")

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I have this exact issue as well.

I’m using Homey Pro (early 2023) and a UDM Pro. The protect app is on version v6.2.88, Homey is running v12.12.0, and the Ubiquiti UniFi Protect homey app is on version v1.8.17.

The video appears as a black rectangle on the Homey web app and the iOS mobile app.

I was able to produce a couple of extra error messages in the console when looking at the doorbell device in Homey. The RTSPS-links are set up correctly in Protect.

```auto
console.js:36 [VideoError] 
{category: 'camera', technicalMessage: 'Missing video configuration', timestamp: '2026-02-27T00:31:55.293Z'}
fetch.js:43 
 POST https://66e57ca….homey.athom-prod-euwest1-001.homeypro.net/api/manager/videos/video/dfb276e0-9778-4e50-ae99-406756e23005/offer 400 (Bad Request)
console.js:36 
useWebRTCConnection: Error initializing WebRTC: TEe: Video source URL not available
    at ManagerVideosLocal.videoOffer (file:///app/packages/homey-local/lib/ManagerVideosLocal.mts:56:13)
    at process.processTicksAndRejections (node:internal/process/task_queues:103:5)
console.js:36 [VideoError] 
{category: 'generic', technicalMessage: 'Video source URL not available', timestamp: '2026-02-27T00:31:56.750Z', stack: 'Error: Video source URL not available\n at Manag…ections (node:internal/process/task_queues:103:5)'}
console.js:36 [VideoError] 
{category: 'camera', technicalMessage: 'Missing video configuration', timestamp: '2026-02-27T00:31:56.757Z'}

```

Is live-viewing of camera streams dependent on the RTSPS-links being input in the device settings in Homey?

Edit: Another thing I can mention; clicking the speaker-icon to enable the audio-stream just results in horrific noise, then the rectangle that’s supposed to show the camera feed turns green.

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**Author:** ![F\_Lecluse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/f_lecluse/32/13781_2.png) [@F\_Lecluse](https://community.homey.app/u/F_Lecluse)\
**Post date:** [February 27, 2026, 1:47pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/883 "2026-02-27T13:47:20Z")

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Hi There,

Recently I’ve added some camera’s to my homey. The G5 bullits are streaming perfectly, Also a G5 dome is doing fine. But there are 2 G5 flex models that will not stream, but the this will pop up:

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/c/5cc91efc2e22a4ba603ae5e653cc8cacb4419a34.png)

Somebody else have this issue?

Regards,

F.

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**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\
**Post date:** [February 27, 2026, 2:32pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/884 "2026-02-27T14:32:20Z")

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You should report your issue in the app topic:

> [@\[APP\]\[Pro\] Ubiquiti UniFi Protect](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966):
>
> Features: Use your UniFi Protect cameras as motion alert sensors. Monitor your UniFi Cloud Key’s health in a dedicated, new UniFi Cloud Key device. Supported device models: UniFi® Protect (Network Video Recorder): UniFi® Cloud Key v2 Pro UniFi® Dream Machine Pro (UnifiOs) UniFi® Protect Network Video Recorder (UnifiOs) UniFi® Video Camera G3 series: UVC-G3 UVC-G3-AF UVC-G3-DOME UVC-G3-FLEX UVC-G3-MICRO UVC-G3-PRO UniFi® Video Camera G4 series: UVC-G4-PRO UVC-G4-BULLET UVC-G4-DOORBELL …

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<div class="post-metadata">

**Author:** ![Stef\_Kampen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stef_kampen/32/121123_2.png) [@Stef\_Kampen](https://community.homey.app/u/Stef_Kampen)\
**Post date:** [February 27, 2026, 4:22pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/885 "2026-02-27T16:22:56Z")

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This is the app topic 😉

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**Author:** ![Howard\_DuLany](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/howard_dulany/32/120716_2.png) [@Howard\_DuLany](https://community.homey.app/u/Howard_DuLany)\
**Post date:** [February 27, 2026, 5:04pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/886 "2026-02-27T17:04:22Z")

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I am transitioning to Homey and am having some issues with my Protect cams. I am currently using the UI NVR connected to a Dream Machine SE. I can see the cams as well as snapshots but can’t seem to get the live feeds to display. I am mostly interested in showing the live feed from the G4 Doorbell Pro on my Homey Dashboard. Any guidance or tips appreciated. Thanks.

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**Author:** ![adde\_sundvall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adde_sundvall/32/121047_2.png) [@adde\_sundvall](https://community.homey.app/u/adde_sundvall)\
**Post date:** [February 27, 2026, 8:35pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/887 "2026-02-27T20:35:52Z")

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I may be stupid – but here we go!

I have added the network app., created a user and connected and signed in. All good.

Added the protect app (version 1.8.17) – tried the same user (full mgmt for network and protect) but get “invalid credentials”, tried creating a new local user with only full access to only protect, same error…and the credentials are correct.

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/f/7ffc3674583816d257808c1a69bf47c7099c2222.jpeg)

What the hell am I doing wrong? 🫠

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<div class="post-metadata">

**Author:** ![adde\_sundvall](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/adde_sundvall/32/121047_2.png) [@adde\_sundvall](https://community.homey.app/u/adde_sundvall)\
**Post date:** [February 27, 2026, 8:40pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/888 "2026-02-27T20:40:43Z")

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Disregard that – a small “http://” had sneaked in to the IP address 🤦‍♂️

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<div class="post-metadata">

**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [February 27, 2026, 9:19pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/889 "2026-02-27T21:19:52Z")

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The IP address is `null`, which means, it isn’t configured.

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<div class="post-metadata">

**Author:** ![Arjan\_Neet](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arjan_neet/32/17808_2.png) [@Arjan\_Neet](https://community.homey.app/u/Arjan_Neet)\
**Post date:** [February 28, 2026, 3:03pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/890 "2026-02-28T15:03:13Z")

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I have installed the Unifi G6 doorbell, and added a NFC tag in protect, then added the doorbell to homey with the unifi protect and access app, and try to get a message to see the data of the tag (to later use this to open my door), but when I create a flow “when doorbell has detected a NFC tag send message” with all the available tags inside, nothing happens even though protect confirms the NFC tag. Am I doing something wrong or do I need to set something specifically inside protect to allow sending this to homey?

If I use the tag doorbell pressed it does send a message, so the link with the doorbell works fine, I just do not get any message for detected NFC.

If I look in the Unifi log it also shows that the NFC tag was used, so I do not understand why I do not get any result in Homey?

![image](https://us1.discourse-cdn.com/flex025/uploads/athom/optimized/3X/4/7/47eadeac542162985fc92859a9cb92587b34a8cb_2_690x32.png)

In the app all seems ok too:

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/c/cc755b7f65d32b7e9bd9c702ba9ef431f5b917ff.png)

However nothing happens when using this card:

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/c/4c1fd76168c254e34c187370efff3956c49b3103.png)

Any help appreciated 🙂

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<div class="post-metadata">

**Author:** ![Giovanni4312](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/giovanni4312/32/155115_2.png) [@Giovanni4312](https://community.homey.app/u/Giovanni4312)\
**Post date:** [March 3, 2026, 12:23pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/891 "2026-03-03T12:23:13Z")

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If I buy a G6 Bullet, is it possible to use license plate recognition and create a flow to open the gate using a Shelly?

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<div class="post-metadata">

**Author:** ![piperalpha](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/piperalpha/32/156597_2.png) [@piperalpha](https://community.homey.app/u/piperalpha)\
**Post date:** [March 9, 2026, 8:34pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/892 "2026-03-09T20:34:25Z")

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Is this error something you’re aware of or that you’re working on / have fixed in a test version - or is it, as you said; a Homey error?

Kinda sucks not having a live feed in Homey from my shiny new Unifi G4 Doorbell Pro ☹

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<div class="post-metadata">

**Author:** ![ObelixNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/obelixnl/32/172250_2.png) [@ObelixNL](https://community.homey.app/u/ObelixNL)\
**Post date:** [March 10, 2026, 7:54am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/893 "2026-03-10T07:54:06Z")

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It looks like a Homey error, I will send an e-mail to support about it today.

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<div class="post-metadata">

**Author:** ![stogs](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/stogs/32/120883_2.png) [@stogs](https://community.homey.app/u/stogs)\
**Post date:** [March 10, 2026, 1:54pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/894 "2026-03-10T13:54:08Z")

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Not sure if anyone else had this issue that from the homey app the video stream was always giving me a black box no video. The snapshot worked. What I found that seemed to “fix” it, was to change a setting in the camera settings within the unifi protect application (not homey app) within playback settings I changed the encoding to standard which was set to enhanced.

 ![Screenshot 2026-03-10 at 8.51.33 AM](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/8/782d82b8ee8c4e8303f4240a0e8c6d823a340766.png)

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<div class="post-metadata">

**Author:** ![FGM28](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fgm28/32/155503_2.png) [@FGM28](https://community.homey.app/u/FGM28)\
**Post date:** [March 12, 2026, 10:06am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/895 "2026-03-12T10:06:08Z")

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When i connect my G5 Turret Ultra, the snapshot function is working, but the livestream i can’t get to work. I accidentally got it working but it stopped after a few minutes. Is there anything i need to check or change? (screenshots are from web app, but its the same in the app)

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/7/079cc55ade4d1a9d469271ec208bd8427e11b094.jpeg)

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/8/5812a87f8956efa8fb7a2dd2876d7dd24d537133.jpeg)

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