# \[APP\]\[Pro\] Ubiquiti UniFi Protect **URL:** \ **Category:** Apps\ **Tags:** app, camera\ **Created:** [February 14, 2021, 9:51am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966 "2021-02-14T09:51:40Z")\ **Posts on this page:** 20\ **Page:** 42
**Author:** ![Frank\_van\_Brenk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frank_van_brenk/32/8352_2.png) [@Frank\_van\_Brenk](https://community.homey.app/u/Frank_van_Brenk)\ **Post date:** [January 7, 2026, 7:49pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/835 "2026-01-07T19:49:13Z")
Hi, since a few day’s I have issues with my doorbell. Connection with Homey is oke. I can send a snapshot but when I press the doorbell Homey doesn’t react. Unifi Protect app V1.8.17 Homey version 12.10.1 ---
**Author:** ![Jonathan\_den\_Boer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jonathan_den_boer/32/48042_2.png) [@Jonathan\_den\_Boer](https://community.homey.app/u/Jonathan_den_Boer)\ **Post date:** [January 8, 2026, 9:25pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/836 "2026-01-08T21:25:32Z")
I have an Acces Door Hub Mini, which I can add as a device. When I open the door (like in the Unifi Site Manager) I directly get a notification in my Homey timeline that the lock is unlocked. However, there is no when card available to use this information. Would it be possible to add a when card for flows, to use it as a trigger? Thanks a lot! ---
**Author:** ![shaunnicholson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/shaunnicholson/32/179715_2.png) [@shaunnicholson](https://community.homey.app/u/shaunnicholson)\ **Post date:** [January 8, 2026, 10:03pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/837 "2026-01-08T22:03:12Z")
I got a door hub mini and have the new G6 Entry connected to it. When I look for the "when unlocked” card It’s not there. I only see the contact alarm cards, does anyone have any idea why that might be? ![Screenshot 2026-01-08 at 23.01.48](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/c/ecd4f063793eaef58431d48fc86ea2c4ca6675e0.png) On the app page: ![Screenshot 2026-01-08 at 23.04.44](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/0/107ef52d9044b0939b184ea764f36bf8209cc7ee.png) ---
**Author:** ![MSario](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/msario/32/120715_2.png) [@MSario](https://community.homey.app/u/MSario)\ **Post date:** [January 9, 2026, 7:21am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/838 "2026-01-09T07:21:10Z")
Same issue here. now half of my automations gone ☹ ---
**Author:** ![CorR](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/corr/32/34554_2.png) [@CorR](https://community.homey.app/u/CorR)\ **Post date:** [January 9, 2026, 10:01am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/839 "2026-01-09T10:01:48Z")
Hello Frank, I have exactly the same problem. Using the same versions of the software. I noticed the problem has also been reported on GitHub: [No more doorbell is pressed action · Issue #32 · steffjenl/com-homey-unifiprotect · GitHub](https://github.com/steffjenl/com-homey-unifiprotect/issues/32) . Unfortunately no progress so far. At this moment there are (at least) three people experiencing the same problem. ---
**Author:** ![Krisztian\_Gahor](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/krisztian_gahor/32/49090_2.png) [@Krisztian\_Gahor](https://community.homey.app/u/Krisztian_Gahor)\ **Post date:** [January 9, 2026, 9:24pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/840 "2026-01-09T21:24:36Z")
Hi, I would like to inquire whether SuperLink sensors will be supported—specifically the Entry and Environment sensors. Thank you! ---
**Author:** ![Fac3](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fac3/32/4550_2.png) [@Fac3](https://community.homey.app/u/Fac3)\ **Post date:** [January 11, 2026, 11:05am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/841 "2026-01-11T11:05:44Z")
FYI @ObelixNL Same issue here… I’ve tried to add the hub as garage door, as Garage door, contact alarm cards are missing while there is opened and closed cards. I have a door without contact sensor, so pleease bring back “Opened” When cards. to all hub like devices. ---
**Author:** ![ObelixNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/obelixnl/32/172250_2.png) [@ObelixNL](https://community.homey.app/u/ObelixNL)\ **Post date:** [January 11, 2026, 1:07pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/842 "2026-01-11T13:07:09Z")
Can you send me an DM what you are missing? When you add the hub together with the Garage Door you have the situation that you want? ---
**Author:** ![phusebox](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phusebox/32/45667_2.png) [@phusebox](https://community.homey.app/u/phusebox)\ **Post date:** [January 11, 2026, 7:35pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/843 "2026-01-11T19:35:59Z")
How did you get those in there? The G6 Entry was not an issue but the door hub mini… I get an error evertyime I want to add anything access related. I have a local user and API key. For protect it works but for access I get a not authorized error Failed to GET url: /api/v1/developer/devices (status code: 401, response: {“code”:“CODE\_UNAUTHORIZED”,“msg”:“You do not have permission to perform this action.”}) ---
**Author:** ![ObelixNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/obelixnl/32/172250_2.png) [@ObelixNL](https://community.homey.app/u/ObelixNL)\ **Post date:** [January 11, 2026, 7:54pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/844 "2026-01-11T19:54:43Z")
Did you create an integration api key in the access interface special voor acces ? The protect / console api key is not working yet for Access ---
**Author:** ![phusebox](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phusebox/32/45667_2.png) [@phusebox](https://community.homey.app/u/phusebox)\ **Post date:** [January 11, 2026, 8:09pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/845 "2026-01-11T20:09:22Z")
I just found that api setting now and added it. But there are no flows for a door hub mini? I can not use it for any flow. Thought I could use my access reader and door hub mini to open a door that is in Homey but no such luck. ---
**Author:** ![Halfwalker](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/halfwalker/32/121126_2.png) [@Halfwalker](https://community.homey.app/u/Halfwalker)\ **Post date:** [January 12, 2026, 9:11pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/846 "2026-01-12T21:11:37Z")
Being able to add a **THEN** to ring the chimes will be great. Along those lines, would it be possible to add a **THEN** to trigger the doorbell too ? ---
**Author:** ![shaunnicholson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/shaunnicholson/32/179715_2.png) [@shaunnicholson](https://community.homey.app/u/shaunnicholson)\ **Post date:** [January 12, 2026, 10:11pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/847 "2026-01-12T22:11:23Z")
I had this working for like a couple days until the update was released, now the cards are gone. ---
**Author:** ![phusebox](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phusebox/32/45667_2.png) [@phusebox](https://community.homey.app/u/phusebox)\ **Post date:** [January 13, 2026, 4:30am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/848 "2026-01-13T04:30:48Z")
I added a webhook for this, not my favorite solution. In Unifi Access I added an alarm, when user X unlocks the door, send a webhook to homey, locally, with my event and tag. In Homey when that webhook is received and the tag is correct, open the gate. ---
**Author:** ![Knut\_Hamang](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/knut_hamang/32/11818_2.png) [@Knut\_Hamang](https://community.homey.app/u/Knut_Hamang)\ **Post date:** [January 13, 2026, 7:27am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/849 "2026-01-13T07:27:44Z")
Same here. I am not sure wheter it was because I have updated my unifi system with new UCG Ultra or because of the homey app update. I can stream video from doorbell, but no “button pressed” card is triggered. I cannot adjust the microphone level either (not sure if I could before). I tried reinstalling the homey app and adding the devices again, but same result. ---
**Author:** ![Daniel\_Ruiz](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daniel_ruiz/32/129784_2.png) [@Daniel\_Ruiz](https://community.homey.app/u/Daniel_Ruiz)\ **Post date:** [January 13, 2026, 7:53pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/850 "2026-01-13T19:53:28Z")
Any idea why my cameras show gray at times and the stream ends with in dashboard? ![IMG_0689](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/d/5dcbd9fa376b57266900a2e5ad1cbcf7e28ae722.jpeg) ---
**Author:** ![shaunnicholson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/shaunnicholson/32/179715_2.png) [@shaunnicholson](https://community.homey.app/u/shaunnicholson)\ **Post date:** [January 13, 2026, 11:34pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/851 "2026-01-13T23:34:52Z")
Guess I’ll use that temporarily until it’s fixed, thanks for the tip! ---
**Author:** ![JayR](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jayr/32/123348_2.png) [@JayR](https://community.homey.app/u/JayR)\ **Post date:** [January 14, 2026, 9:48am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/852 "2026-01-14T09:48:42Z")
Codes Issues, Are you using H.265? Maybe too heavy to display. I have the same issue with AV1 on Homebridge using ffmpeg. ---
**Author:** ![Samuel\_Canova](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/samuel_canova/32/79498_2.png) [@Samuel\_Canova](https://community.homey.app/u/Samuel_Canova)\ **Post date:** [January 15, 2026, 4:23pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/853 "2026-01-15T16:23:39Z")
When my Cam detects a Face (which is saved in the Protect-App), i’d like to be able to use that name as a variable. Actually i can only select the % of recognition for ANY Face or the type (human, face, car, and so on). Is there any chance to get this working? Usecase would be (similar to a working one with Eufy Cams): Cam detects a known person → Sonos say’s something like “Lena is in the garden” where “Lena” should be the variable. [![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/c/0c8dad11672ec7c52025355b35e20e8d1df4f23b.png)](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/c/0c8dad11672ec7c52025355b35e20e8d1df4f23b.png "image") ---
**Author:** ![Knut\_Hamang](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/knut_hamang/32/11818_2.png) [@Knut\_Hamang](https://community.homey.app/u/Knut_Hamang)\ **Post date:** [January 16, 2026, 12:15pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/854 "2026-01-16T12:15:01Z")
For info =\> this was an error on my side. As stupid as the flow was not enabled. No issues at all 🙂 [Previous page](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966.md?page=41) [Next page](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966.md?page=43)