# \[APP\]\[Pro\] Ubiquiti UniFi Protect **URL:** \ **Category:** Apps\ **Tags:** app, camera\ **Created:** [February 14, 2021, 9:51am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966 "2021-02-14T09:51:40Z")\ **Posts on this page:** 20\ **Page:** 24
**Author:** ![ObelixNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/obelixnl/32/172250_2.png) [@ObelixNL](https://community.homey.app/u/ObelixNL)\ **Post date:** [August 22, 2024, 7:40am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/468 "2024-08-22T07:40:53Z")
I found an strange issue with Homey. When I create a flow without an condition it does not work (Basic and Advanced). When I create an flow with an condition with an tag then it works… ---
**Author:** ![Maurits](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/maurits/32/8884_2.png) [@Maurits](https://community.homey.app/u/Maurits)\ **Post date:** [August 22, 2024, 8:20am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/469 "2024-08-22T08:20:50Z")
This is also not working for me. ![Scherm­afbeelding 2024-08-22 om 15.34.14](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/9/890f54b4518e8f8bc2169179fadfbbff0949f71c.png) ---
**Author:** ![ObelixNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/obelixnl/32/172250_2.png) [@ObelixNL](https://community.homey.app/u/ObelixNL)\ **Post date:** [August 23, 2024, 6:38am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/470 "2024-08-23T06:38:32Z")
![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/2/e244ded83f578d8b54653eaaaadb0337f90cbec1.png) Deze werken wel ---
**Author:** ![Maurits](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/maurits/32/8884_2.png) [@Maurits](https://community.homey.app/u/Maurits)\ **Post date:** [August 23, 2024, 7:22am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/471 "2024-08-23T07:22:18Z")
Hmm looks the same as what I send earlier. So maybe it’s something at my end that’s not working. I don’t have the second option on camera level. ---
**Author:** ![Lane\_Canada](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lane_canada/32/92195_2.png) [@Lane\_Canada](https://community.homey.app/u/Lane_Canada)\ **Post date:** [August 23, 2024, 12:33pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/472 "2024-08-23T12:33:24Z")
Anyone use the Protect Sensor? I can’t get it to trigger lights when motion detected and the Motion Alarm is constantly on. I don’t know how to turn it off. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/5/5554d6d9fd573c942c21fadc37454199e8a91723.png) The bottom sensor there does update live but not sure how to react to that sensor data ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/8/08ef739be0d8d09054c8375b5cb2bb807506a176.png) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/1/81135b9e74d09b2b785d5f27d174af359f187378.png) ---
**Author:** ![Eddy\_Poot](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/eddy_poot/32/9878_2.png) [@Eddy\_Poot](https://community.homey.app/u/Eddy_Poot)\ **Post date:** [August 24, 2024, 9:23am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/473 "2024-08-24T09:23:32Z")
I have exactly the same issue. ---
**Author:** ![Rmb](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rmb/32/79135_2.png) [@Rmb](https://community.homey.app/u/Rmb)\ **Post date:** [August 25, 2024, 7:54am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/474 "2024-08-25T07:54:45Z")
In the Advanced Settings there usually is a “Time out to reset sensor value” which you can set for example to 1 minute. ---
**Author:** ![Eddy\_Poot](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/eddy_poot/32/9878_2.png) [@Eddy\_Poot](https://community.homey.app/u/Eddy_Poot)\ **Post date:** [August 25, 2024, 9:24am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/475 "2024-08-25T09:24:47Z")
Are you talking about Advanced settings in the Homey Unifi Protect app? As I cannot find it: ![063642D7-EA8E-4738-9E63-4B416385B3CE_1_201_a](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/c/6cdd2af80d419f84ceb8e7a31fdd8f2dc68839c7.jpeg) ---
**Author:** ![Rmb](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rmb/32/79135_2.png) [@Rmb](https://community.homey.app/u/Rmb)\ **Post date:** [August 25, 2024, 9:48am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/476 "2024-08-25T09:48:53Z")
I have 3 different types of motion sensors, KlikAanKlikUit, Zigbee, Hue, and they all have this advanced settings. So I thought this was a generic setting. Apparently not 😥. ![IMG_3480](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/c/dc53ac6e528b357a22282781be10857c17cdcd33.jpeg) ---
**Author:** ![Eddy\_Poot](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/eddy_poot/32/9878_2.png) [@Eddy\_Poot](https://community.homey.app/u/Eddy_Poot)\ **Post date:** [August 25, 2024, 9:54am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/477 "2024-08-25T09:54:05Z")
It seems that this is something the app developer can make himself. So maybe @ObelixNL can help us with? ---
**Author:** ![Rmb](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rmb/32/79135_2.png) [@Rmb](https://community.homey.app/u/Rmb)\ **Post date:** [August 25, 2024, 9:59am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/478 "2024-08-25T09:59:29Z")
It has been reported to the developer : [Stèphan Eizinga / com-ubnt-unifiprotect · GitLab](https://gitlab.com/monkeysoft/com-ubnt-unifiprotect) ---
**Author:** ![Sre](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sre/32/73560_2.png) [@Sre](https://community.homey.app/u/Sre)\ **Post date:** [August 27, 2024, 1:39pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/479 "2024-08-27T13:39:13Z")
Turns out for some crazy reason it can’t fetch a screenshot of my doorbell anyone any idea what could cause this? ![Scherm­afbeelding 2024-08-27 om 15.36.39](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/8/484301cca14f44996bfa360244c35cde41d12e1c.jpeg) ---
**Author:** ![johan\_W](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johan_w/32/17556_2.png) [@johan\_W](https://community.homey.app/u/johan_W)\ **Post date:** [August 27, 2024, 2:10pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/480 "2024-08-27T14:10:22Z")
Is your doorbell in the same subnet (VLAN) as your Homey? your DMP is the gateway off all subnet. Is it poseble that a other VLAN can acces the device in the subnet (VLAN) off your doorbell. ---
**Author:** ![Sre](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sre/32/73560_2.png) [@Sre](https://community.homey.app/u/Sre)\ **Post date:** [August 27, 2024, 3:06pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/481 "2024-08-27T15:06:11Z")
it’s not but I have tested that my homey can access the other vlan, but I see now that something else if also happening. My protect app can’t access my DMP while the network app can, and yes i’m sure the passwords are correct 🙂 ![Scherm­afbeelding 2024-08-27 om 17.04.54](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/b/aba750f8d1d6d7c64396cff0da6509bc7ca91970.png) ![Scherm­afbeelding 2024-08-27 om 17.05.05](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/2/e2a53401290fcb517d2529588bb697003efd20c9.png) Ended up creating a fresh account and now everything seems to be working again ---
**Author:** ![Lane\_Canada](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lane_canada/32/92195_2.png) [@Lane\_Canada](https://community.homey.app/u/Lane_Canada)\ **Post date:** [August 28, 2024, 11:55am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/482 "2024-08-28T11:55:19Z")
I had this problem as well with all my UniFi cameras. I unchecked this box (Use camera snapshot) and everything started working ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/3/03e8d0f265a2135208f5a7adb507ca9962a9a33c.png) ---
**Author:** ![Ollem](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ollem/32/9413_2.png) [@Ollem](https://community.homey.app/u/Ollem)\ **Post date:** [August 31, 2024, 12:01pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/483 "2024-08-31T12:01:40Z")
Did you enable snapshot feature on your unifi camera(s)? You need to login at the camera itself to enable this feature (so for each camera) Use userid 'ubnt" and the password to login is the “Recovery password” which can be found on the generic Unifi Protect config page. ---
**Author:** ![Eddy\_Poot](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/eddy_poot/32/9878_2.png) [@Eddy\_Poot](https://community.homey.app/u/Eddy_Poot)\ **Post date:** [August 31, 2024, 2:40pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/484 "2024-08-31T14:40:21Z")
I have tried with and the Camera snapshot feature on and off, no difference. I have also made a new log in in the Unifi Protect Admins & Users page giving Homey Full management. I made the simplest flow with just the “Smart detection event” card and a THAN card “Make a notification” with all 3 available tags from the IF card. Nothing happens when I walk into the room. But I do see in the following picture that the camera did see me and that Homey also knows: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/0/20dbf11596854ab6f56be6b984e069be3a03ae70.jpeg) The only thing that doe not happen is the triggering of the IF card. Edit: Found that a new test version is available of the app (1.6.8) providing smart detection event IF cards. However, still not triggering a flow. ---
**Author:** ![Arjank95](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arjank95/32/17429_2.png) [@Arjank95](https://community.homey.app/u/Arjank95)\ **Post date:** [August 31, 2024, 3:42pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/485 "2024-08-31T15:42:29Z")
I’ve exactly the same since a short time! In the camera’s the smart detections are recognised, but snapshot flows won’t work anymore. Since the unifi app doesn’t had any update since last month, it looks like homey app version 8.4.0 broke something?! ---
**Author:** ![Lane\_Canada](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/lane_canada/32/92195_2.png) [@Lane\_Canada](https://community.homey.app/u/Lane_Canada)\ **Post date:** [September 1, 2024, 1:38pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/486 "2024-09-01T13:38:18Z")
I was unable to get Homey to trigger motion or smart detections and recently the update to Protect where you can use web hooks resolved it for me. Zero knowledge of this method, I gave it a go and now I can trigger flows based on notifications in Protect via web hooks. Now my garage lights come on when a “person” walks into the garage… pretty cool. ---
**Author:** ![Brenton\_Kelley](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/brenton_kelley/32/80205_2.png) [@Brenton\_Kelley](https://community.homey.app/u/Brenton_Kelley)\ **Post date:** [September 2, 2024, 3:11am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/487 "2024-09-02T03:11:25Z")
Smart Detection has just stopped working for me over the weekend. Was all fine for a couple months then Homey flows with smart Detection stopped triggering on Saturday. Homey is receiving the smart Detection notifications but not triggering flows. Quite frustrating given this is my external lighting sensors. Moved to motion detection since this issue arose but was much more accurate with Person detection. Created a testing flow with notification of smart Detection is received and maybe only 5% of the time I am receiving notification. [Previous page](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966.md?page=23) [Next page](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966.md?page=25)