# \[APP\]\[Pro\] Ubiquiti UniFi Protect **URL:** \ **Category:** Apps\ **Tags:** app, camera\ **Created:** [February 14, 2021, 9:51am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966 "2021-02-14T09:51:40Z")\ **Posts on this page:** 20\ **Page:** 15
**Author:** ![mbnn](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mbnn/32/36655_2.png) [@mbnn](https://community.homey.app/u/mbnn)\ **Post date:** [September 5, 2023, 8:51am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/285 "2023-09-05T08:51:19Z")
Testing the new test version, however Im getting no image at all when enabling camera image (refresh button shows but clicking that refreshes but still no image), on all cameras btw (G4, G5, G4 Doorbell Pro). App settings show Connected, Connected to my UNVR Is there anything specific that needs to be set? ---
**Author:** ![ObelixNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/obelixnl/32/172250_2.png) [@ObelixNL](https://community.homey.app/u/ObelixNL)\ **Post date:** [September 5, 2023, 4:48pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/286 "2023-09-05T16:48:35Z")
Please enable ‘Enable Anonymous Snapshot’ on the camera and the camera must on the same network (VLAN) or reachable. [http://camera.ip/camera/config](http://camera.ip/camera/config) ![Screenshot 2023-09-05 at 18.51.20](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/1/712bffc32ff4470141224e4a10ef722bff0b4502.png) ---
**Author:** ![mbnn](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mbnn/32/36655_2.png) [@mbnn](https://community.homey.app/u/mbnn)\ **Post date:** [September 5, 2023, 5:03pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/287 "2023-09-05T17:03:05Z")
Ah yes thanks that was it 😀 Working! ---
**Author:** ![amcdnl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/amcdnl/32/84331_2.png) [@amcdnl](https://community.homey.app/u/amcdnl)\ **Post date:** [September 11, 2023, 4:19pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/288 "2023-09-11T16:19:42Z")
It would be awesome to have support for the chime too! [UniFi Protect Chime - Ubiquiti Store United States](https://store.ui.com/us/en/products/up-chime-us) ---
**Author:** ![ObelixNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/obelixnl/32/172250_2.png) [@ObelixNL](https://community.homey.app/u/ObelixNL)\ **Post date:** [September 13, 2023, 10:05pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/289 "2023-09-13T22:05:55Z")
Chime support is added in the test version. Later I will release this version. It’s still in test for stability. ---
**Author:** ![amcdnl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/amcdnl/32/84331_2.png) [@amcdnl](https://community.homey.app/u/amcdnl)\ **Post date:** [September 14, 2023, 12:27pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/290 "2023-09-14T12:27:57Z")
@ObelixNL - What about the new Smart Power strip too 🥰? I was thinking it would be cool to be able to power cycle and could even do the POE Switch too for this use case - [SmartPower Power Distribution Professional - Ubiquiti Store United States](https://store.ui.com/us/en/collections/unifi-power-tech-power-distribution) ---
**Author:** ![ObelixNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/obelixnl/32/172250_2.png) [@ObelixNL](https://community.homey.app/u/ObelixNL)\ **Post date:** [September 14, 2023, 3:29pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/291 "2023-09-14T15:29:04Z")
Do you have access for me or een spare one? So I can look at the api? ---
**Author:** ![Seinuh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/seinuh/32/16357_2.png) [@Seinuh](https://community.homey.app/u/Seinuh)\ **Post date:** [September 20, 2023, 6:58pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/292 "2023-09-20T18:58:13Z")
is it possible to add a card to switch between text and default (dog gif image g4 Pro) ---
**Author:** ![Sre](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sre/32/73560_2.png) [@Sre](https://community.homey.app/u/Sre)\ **Post date:** [September 28, 2023, 6:31pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/293 "2023-09-28T18:31:13Z")
Hi @ObelixNL I have been trying 1.5.27 and I wanted to let you know that the set chime card doesn’t work for me, for this card I wasn’t able to select a chime but the only options it showed me where camera’s (in my case the g4 doorbell with Poe) and not the poe chime ---
**Author:** ![AGB](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/agb/32/34376_2.png) [@AGB](https://community.homey.app/u/AGB)\ **Post date:** [October 9, 2023, 11:14am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/294 "2023-10-09T11:14:45Z")
I have a few problems lately as well. Mainly with my doorbell card, as it is not functioning any more. I noticed I a, still running version 1.5.16 but I can´t seem to upgrade the app. Any ideas? here is my diagnostic f1a891c5-07b8-4fa9-9742-d3ef998fbb93 ---
**Author:** ![Kent\_Wilhelm\_Eriksen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kent_wilhelm_eriksen/32/80367_2.png) [@Kent\_Wilhelm\_Eriksen](https://community.homey.app/u/Kent_Wilhelm_Eriksen)\ **Post date:** [October 13, 2023, 4:21pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/295 "2023-10-13T16:21:01Z")
Log in with your new account on a web browser first, that worked for me! ---
**Author:** ![Remy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/remy/32/2357_2.png) [@Remy](https://community.homey.app/u/Remy)\ **Post date:** [October 19, 2023, 12:43pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/296 "2023-10-19T12:43:45Z")
Hi guys, since yesterday i have a G3 instant camera. The problem by me is that it stays on motion in Homey, i can’t removed that. I already restart the camera but that doesn’t resolve the problem. Any ideas how to fix this? ---
**Author:** ![Krisstenswe](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/krisstenswe/32/13447_2.png) [@Krisstenswe](https://community.homey.app/u/Krisstenswe)\ **Post date:** [October 20, 2023, 9:13am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/297 "2023-10-20T09:13:05Z")
Hi @Remy! Is it possible that you have the same problem that I have and that was discussed above in post 210-217? If it’s the same problem, unfortunately there seems to be no fix for this at the moment other than the camera is set to “Detections” in “Recording mode”… ---
**Author:** ![Remy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/remy/32/2357_2.png) [@Remy](https://community.homey.app/u/Remy)\ **Post date:** [October 20, 2023, 1:34pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/298 "2023-10-20T13:34:54Z")
Yes, i think so 🙂 that’s unfortunately… ---
**Author:** ![CharlieRoot](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/charlieroot/32/81235_2.png) [@CharlieRoot](https://community.homey.app/u/CharlieRoot)\ **Post date:** [October 29, 2023, 3:59pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/299 "2023-10-29T15:59:34Z")
The app stopped working for me for exactly a week, no idea why. I see a software update from Protect the day before, but I don’t know if this has anything to do with it. It hangs on retrieving the CSRF token (and I can see the NVR just responds). ---
**Author:** ![Michael\_Berglund](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michael_berglund/32/67663_2.png) [@Michael\_Berglund](https://community.homey.app/u/Michael_Berglund)\ **Post date:** [October 30, 2023, 9:06am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/300 "2023-10-30T09:06:18Z")
Hey … i have same problem … did you finde solution? ---
**Author:** ![CharlieRoot](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/charlieroot/32/81235_2.png) [@CharlieRoot](https://community.homey.app/u/CharlieRoot)\ **Post date:** [October 30, 2023, 9:17am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/301 "2023-10-30T09:17:46Z")
No, sadly not. I tested old and newer versions but they all have the same result. ---
**Author:** ![Michael\_Berglund](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/michael_berglund/32/67663_2.png) [@Michael\_Berglund](https://community.homey.app/u/Michael_Berglund)\ **Post date:** [October 30, 2023, 9:54am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/302 "2023-10-30T09:54:13Z")
Me to … ☹ … thx for reply 🙂 ---
**Author:** ![Fastedde](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fastedde/32/146143_2.png) [@Fastedde](https://community.homey.app/u/Fastedde)\ **Post date:** [October 30, 2023, 8:09pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/303 "2023-10-30T20:09:53Z")
Me 2 … getting CSRF token…… 😢 ---
**Author:** ![ObelixNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/obelixnl/32/172250_2.png) [@ObelixNL](https://community.homey.app/u/ObelixNL)\ **Post date:** [October 30, 2023, 8:20pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/304 "2023-10-30T20:20:40Z")
What is the protect version ? [Previous page](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966.md?page=14) [Next page](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966.md?page=16)