# \[APP\]\[Pro\] Ubiquiti UniFi Protect **URL:** \ **Category:** Apps\ **Tags:** app, camera\ **Created:** [February 14, 2021, 9:51am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966 "2021-02-14T09:51:40Z")\ **Posts on this page:** 20\ **Page:** 14
**Author:** ![remy\_van\_eijsden](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/remy_van_eijsden/32/79245_2.png) [@remy\_van\_eijsden](https://community.homey.app/u/remy_van_eijsden)\ **Post date:** [July 31, 2023, 1:49pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/265 "2023-07-31T13:49:33Z")
Hello Stephan, I’ve installed the app, I can see 3 camera’s and that works really nice. However, I have a unifi access reader pro instead of a doorbell G4. Do you think the app could be altered to also include those? Or is this a completely separate API and system from Unifi? ---
**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\ **Post date:** [August 6, 2023, 6:35am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/266 "2023-08-06T06:35:44Z")
I have Unifi Protect 2.8.35 on UniFi OS 3.1.15 running on UDM SE. Camera is a G5 Bullet Homey Pro 2023, 10.0.0 I’m having a issue with the snapshot image quality, the snapshot in Homey seems to have very high compression loosing accuracy for example for license plates. When taking a snapshot from directly in Unifi Protect, the plates are readable and the file size is bigger which would make me believe that the compression rate is lower. Is there a way to improve the image quality for snapshots in the Homey app? **Workaround** : Enable anonymous snapshots on the camera local settings page by accessing [http://camera-ip/](http://camera-ip/) user ubnt / pass is the recovery code available in Unifi Console / Protect / Settings / System. Now it is possible to use [Image Grabber](https://homey.app/a/image.grabber) to fetch a current snapshot from [http://camera-ip/snap.jpeg](http://camera-ip/snap.jpeg). The image is then at highest quality and full resolution. So my flow is now: ![Screenshot 2023-08-07 at 16.32.18](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/b/2ba19498bf5f8dcf44d279799797250128d89520.jpeg) ---
**Author:** ![ObelixNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/obelixnl/32/172250_2.png) [@ObelixNL](https://community.homey.app/u/ObelixNL)\ **Post date:** [August 13, 2023, 8:38pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/267 "2023-08-13T20:38:04Z")
Can you try [Ubiquiti UniFi Protect App for Homey | Homey](https://homey.app/a/com.ubnt.unifiprotect/test/) this is without cropping the image. The width in the parameters will been ignored. ---
**Author:** ![Arjank95](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arjank95/32/17429_2.png) [@Arjank95](https://community.homey.app/u/Arjank95)\ **Post date:** [August 14, 2023, 8:21am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/268 "2023-08-14T08:21:48Z")
@ObelixNL is there a reason the smart detection isn’t working? And is there a workaround? My whole camerasetup and notifications were rdepending on the smart detections, (persons and cars) with the normal detection alarm (bewegingsalarm) I even get notifications of passing cats. Would be so great to have the smart detection work again. ---
**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\ **Post date:** [August 14, 2023, 4:33pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/269 "2023-08-14T16:33:18Z")
Will test it. ---
**Author:** ![ObelixNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/obelixnl/32/172250_2.png) [@ObelixNL](https://community.homey.app/u/ObelixNL)\ **Post date:** [August 14, 2023, 6:36pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/270 "2023-08-14T18:36:37Z")
There is also an option in the settings to use the camera directly image/snapshot. This is much beter format then from the protec controller. ---
**Author:** ![ObelixNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/obelixnl/32/172250_2.png) [@ObelixNL](https://community.homey.app/u/ObelixNL)\ **Post date:** [August 16, 2023, 8:18pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/271 "2023-08-16T20:18:32Z")
Are you using the beta version with the new doorbell device? ---
**Author:** ![Arjank95](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arjank95/32/17429_2.png) [@Arjank95](https://community.homey.app/u/Arjank95)\ **Post date:** [August 17, 2023, 5:30am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/272 "2023-08-17T05:30:10Z")
I’m using the beta, but also tried the normal version. Also removed all the cameras, doesn’t help. My setup: Cloudkey gen 2, 3x G4 bullet camera, 1x G4 doorbell. So I’m not using the newest doorbell. I’ve searched the topic and saw some posts of myself around March '22 because there was the memory leak bug, you fixed that but smart detections stopped working. Then you made a new stable version and smart detections worked again until July (without the recognition of person/car, that worked before also). I’ve checked the versions, and 1.5.16 didn’t gave any problems since 10 oktober 2022, so that was a good version! I think since 1.5.17/18/19 the smart detection doesn’t work again, so maybe this helps you to see the problem between the two versions? 1.5.19 5 jul 2023 Fixing some bugs 1.5.18 5 jul 2023 Fixing connection status and old action flow cards 1.5.17 4 jul 2023 Add doorbell support and doorbel pressed flow. 1.5.16 10 okt 2022 External error logging enabled ---
**Author:** ![ObelixNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/obelixnl/32/172250_2.png) [@ObelixNL](https://community.homey.app/u/ObelixNL)\ **Post date:** [August 17, 2023, 6:15pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/273 "2023-08-17T18:15:07Z")
@Arjank95 can you try the new test version? > **[Ubiquiti UniFi Protect](https://homey.app/en-us/app/com.ubnt.unifiprotect/Ubiquiti-UniFi-Protect/)** > > Protect your home with UniFi Protect & Access devices. ---
**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\ **Post date:** [August 18, 2023, 8:39am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/274 "2023-08-18T08:39:48Z")
At first tests the smart detection stopped triggering all together. But from today that is now working on the test version and was triggered properly both for human and vehicles. Snapshot image quality indeed is excellent now. Thank you for your work on the app. Now I need to reconsider positioning of the camera, so that makes sence in my setup. ---
**Author:** ![Arjank95](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arjank95/32/17429_2.png) [@Arjank95](https://community.homey.app/u/Arjank95)\ **Post date:** [August 18, 2023, 9:18am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/275 "2023-08-18T09:18:29Z")
GREAT! It works like a charm! Smart detections works again! Even the detection type (vehicle or person) is back! That didn’t work for more than a year! I’m very happy with this new version, thank you for the fast respons and the effort to fix it again! ---
**Author:** ![ObelixNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/obelixnl/32/172250_2.png) [@ObelixNL](https://community.homey.app/u/ObelixNL)\ **Post date:** [August 26, 2023, 4:22pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/276 "2023-08-26T16:22:11Z")
Added support to set LCD message for doorbells! You can try it with our test version. > **[Ubiquiti UniFi Protect](https://homey.app/en-us/app/com.ubnt.unifiprotect/Ubiquiti-UniFi-Protect/)** > > Protect your home with UniFi Protect & Access devices. ---
**Author:** ![Gerard\_van\_Seumeren](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gerard_van_seumeren/32/57124_2.png) [@Gerard\_van\_Seumeren](https://community.homey.app/u/Gerard_van_Seumeren)\ **Post date:** [August 31, 2023, 9:35am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/277 "2023-08-31T09:35:07Z")
Hi, I was wondering if the UP chime devices can be added. I’m having two doorbells (a pro version at the gate and a standard version at the door) and 2 Chimes (on downstairs and one at the first floor) but the unify software doesn’t provide the option to link a Chime to multiple doorbells. Like to use Homey to ring all Chimes for both doorbells. I’m now using Sonos (play a ring tone) but thats not really stable. Also nice to use the chime (ring) in case a person is detected on a G4 camera… ---
**Author:** ![Jochen\_Maurer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jochen_maurer/32/49150_2.png) [@Jochen\_Maurer](https://community.homey.app/u/Jochen_Maurer)\ **Post date:** [September 2, 2023, 3:59pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/278 "2023-09-02T15:59:32Z")
i can’t get it to work. only a “please set the cloud key” message when trying to add a device i’ve tried: [https://192.168.100.39/protect/dashboard](https://192.168.100.39/protect/dashboard) 192.168.100.39 192.168.100.39:443 what would be the correct syntax? User is a read-only user with all rights. Cloudkey is: UniFi OS 3.1.14 ---
**Author:** ![ObelixNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/obelixnl/32/172250_2.png) [@ObelixNL](https://community.homey.app/u/ObelixNL)\ **Post date:** [September 4, 2023, 8:19pm UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/279 "2023-09-04T20:19:59Z")
Can you make an screenshot from your settings page? ---
**Author:** ![Jochen\_Maurer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jochen_maurer/32/49150_2.png) [@Jochen\_Maurer](https://community.homey.app/u/Jochen_Maurer)\ **Post date:** [September 5, 2023, 5:25am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/280 "2023-09-05T05:25:24Z")
sure ![unifihomey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/a/1abfbbbfd7d53de3fae9e918df5a04d23adfbfc6.png) protect: ![unifihomeyprotect](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/d/7d6c032e680f52d0f3c5ce4b03a2ce36fcf2a639.png) ---
**Author:** ![ObelixNL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/obelixnl/32/172250_2.png) [@ObelixNL](https://community.homey.app/u/ObelixNL)\ **Post date:** [September 5, 2023, 5:49am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/281 "2023-09-05T05:49:24Z")
E14 is your Unifi site? ---
**Author:** ![Jochen\_Maurer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jochen_maurer/32/49150_2.png) [@Jochen\_Maurer](https://community.homey.app/u/Jochen_Maurer)\ **Post date:** [September 5, 2023, 6:28am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/282 "2023-09-05T06:28:57Z")
yes, but makes no difference if site is empty or “default” message: Error: Cannot read properties of null (reading ‘getSites’) ---
**Author:** ![Arjank95](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arjank95/32/17429_2.png) [@Arjank95](https://community.homey.app/u/Arjank95)\ **Post date:** [September 5, 2023, 7:47am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/283 "2023-09-05T07:47:14Z")
You didn’t fill in the lines properly! See my settings underneath, upper line is for IP adress, lower line for the port. And uncheck the camera snapshot. ![Screenshot_20230905-094637](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/7/47ee23fe7126a67a3b571da3a421258d24a5eefa.png) ---
**Author:** ![Jochen\_Maurer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jochen_maurer/32/49150_2.png) [@Jochen\_Maurer](https://community.homey.app/u/Jochen_Maurer)\ **Post date:** [September 5, 2023, 8:00am UTC](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966/284 "2023-09-05T08:00:18Z")
OMG. me stupid… you are right and it is working now. THX! (having white entry fields on a white background is maybe not the best option, but thats another story) [Previous page](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966.md?page=13) [Next page](https://community.homey.app/t/app-pro-ubiquiti-unifi-protect/42966.md?page=15)