[App][Pro] Tuya Cloud

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263

Thank you Peter_Kawa for your answer.

I’ve got 4 lights added 14 days ago in SmartLife app.
No one is appearing in Homey.
And when I try to add them, using Tuya Cloud’s Homey’s app, it tells me “No device found”.

264

@forden Weird stuff going on!

Please try to

OR if the info above does not help:

  • remove the SmartLife app from phone.
  • reboot phone
  • install Tuya app on phone
  • log on (or create) to Tuya account on your phone (NOT by using google/fb account)
  • Connect 1 light or plug
  • On Homey: Change “business” in Tuya Cloud app to Tuya
  • Enter your country’s international phonenumber prefix. For the Netherlands f.i. it is “31” (don’t use zero or plus sign in front of it)
  • Log on with exactly the same credentials as used with Tuya app on phone
  • After 10 mins. you should be able to add new devices from Tuya Cloud app.
    • After adding, wait another 10mins before the new devices can be controlled.

Please let me know if it was of any use.

3 Likes
265

Your right, thanks! Found the answer…

1 Like
266

Thank you again for the answer.
I followed you stepguide.
I’ve added 1 light bulb to Tuya and it appeared Homey now (after adding Device => LightBulb).
But it’s impossible to use it.
I have this red Triangle.
And when I press the light bulb (in homey, long or short), il got this message: temporary unavailable.

Here’s a screenshot

image0.jpeg
image0.jpeg1125×669 68.1 KB

Thanks

267

After some time, it became availbale. Thanks.

So, now is time for me to move my devices from SmartLife to Tuya.

1 Like
268

@forden That is again the Tuya API, which syncs only once in 10 mins.
So it takes another 10 mins for your added light to become available in Homey. As you discovered :wink:

2 Likes
269

@forden Great it is working now!

1 Like
270

Yes, thanks again :slight_smile:

1 Like
271

Hey! I have a problem connecting my two Tuya lights to Homey. I’ve added both lights in the Tuya app and one of them to Homey. The other one Homey can’t seem to find. The one light that is connected to Homey keeps saying it’s (temporary) unavailable. I’ve waited (more than) 10 minutes, but the error keeps showing up and I can’t use the light.

Any one know any solutions I could try? Thanks!

272

Weird stuff also!
Does the “(temporary) unavailable” light on Homey respond using the tuya app on your phone?

1 Like
273

yes, they do work in the Tuya app and I can control them with the app.

274

@Camilla, Can you make a crash report and post the id here. Without id I don’t know from who the crash report is.

@Peter_Kawa, Thanks for help and explaining!

1 Like
275

Thanks for looking into it! here is the ID: 5877BCD650

276

@Camilla , I can’t find the report. Did you made a app crash report? I think you made a Homey crash report. You can made an app crash report on the following way: go to settings => apps => open Tuya cloud app and go to settings( wheel on right upper corner). On this page you can send the report.

277

Sorry, you’re right. Here is the report for tuya cloud: 9463a6b4-6f82-43ae-af58-3f2185048258

278

@Camilla , I looked at your report, but did you changed your username and/or password. Or did you reset your Tuya password. The Tuya API is returning that the password and/or username are not correct.

279

I did change the password at some point. I’ve rechecked if the password is correct, and it is. The username was my email, I’ve tried to use the username that the Tuya app uses, but that still didn’t work. Any ideas what the problem could be?

280

You have to use the same and correct username and password in Android Tuya/Smart life app and this app, otherwise it won’t work. As mentioned before, this has to be Tuya credentials and not linked account( e.g. Google) credentials.

281

I just made an entirely new account because I could not figure what info was wrong and now it’s working fine. Thanks for helping!

282

Good to hear it’s working now