# \[APP\]\[Pro\] Tuya Cloud - This app allows you to connect Homey to the Tuya cloud **URL:** \ **Category:** Apps\ **Tags:** app, unofficial, wifi, homey-pro\ **Created:** [November 25, 2019, 5:31pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313 "2019-11-25T17:31:12Z")\ **Posts on this page:** 20\ **Page:** 8
**Author:** ![runner780](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/runner780/32/12432_2.png) [@runner780](https://community.homey.app/u/runner780)\ **Post date:** [October 27, 2020, 4:09pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/141 "2020-10-27T16:09:28Z")
Yes, same here. restart app fixes it for a day but then it starts all over again. Can i revert to previous version or try a new beta to see if that impoves it? ---
**Author:** ![Jurgen\_Heine](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jurgen_heine/32/15323_2.png) [@Jurgen\_Heine](https://community.homey.app/u/Jurgen_Heine)\ **Post date:** [October 27, 2020, 6:08pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/142 "2020-10-27T18:08:49Z")
I have to look at the unstable problem, please send crash report when you encounter it. ---
**Author:** ![runner780](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/runner780/32/12432_2.png) [@runner780](https://community.homey.app/u/runner780)\ **Post date:** [October 28, 2020, 4:06pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/143 "2020-10-28T16:06:59Z")
Hi Jurgen, i created a diagnostic report when in crashed state before restart app: 0dfbfe4c-b629-410e-ae24-8771551cdd4e Also created one after a restart, app in working state: eaada8ae-3cb4-4b6f-866b-2ea376b7e983 ---
**Author:** ![Hugo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hugo/32/11530_2.png) [@Hugo](https://community.homey.app/u/Hugo)\ **Post date:** [October 28, 2020, 4:16pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/144 "2020-10-28T16:16:56Z")
Hello Jurgen, Here is mine. 02ee8f8b-3692-4e59-b6c9-e9cca1943f37 ---
**Author:** ![Jurgen\_Heine](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jurgen_heine/32/15323_2.png) [@Jurgen\_Heine](https://community.homey.app/u/Jurgen_Heine)\ **Post date:** [October 28, 2020, 5:43pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/145 "2020-10-28T17:43:05Z")
@runner780 and @Hugo, I have received the reports. There is a new version in [test channel](https://homey.app/nl-nl/app/com.tuya.cloud/Tuya-cloud/test/). I have added more logging and hopefully a fix for the crashes. If you still encounter the crashes, please create new crash reports. ---
**Author:** ![runner780](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/runner780/32/12432_2.png) [@runner780](https://community.homey.app/u/runner780)\ **Post date:** [October 29, 2020, 7:10am UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/146 "2020-10-29T07:10:16Z")
Hi Jurgen, installed the test version and gonna try it for some days. hope issues will be resolved now. Thanks for the speedy response. i’ll keep you posted. ---
**Author:** ![Hugo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hugo/32/11530_2.png) [@Hugo](https://community.homey.app/u/Hugo)\ **Post date:** [October 29, 2020, 9:20am UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/147 "2020-10-29T09:20:14Z")
Me too! ---
**Author:** ![Hugo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hugo/32/11530_2.png) [@Hugo](https://community.homey.app/u/Hugo)\ **Post date:** [October 30, 2020, 9:03pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/148 "2020-10-30T21:03:22Z")
I’m sorry Jurgen, Again, my app crashed. Send you the crashreport. decbf003-1546-485d-93c9-27792863f9ca ---
**Author:** ![Jurgen\_Heine](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jurgen_heine/32/15323_2.png) [@Jurgen\_Heine](https://community.homey.app/u/Jurgen_Heine)\ **Post date:** [October 31, 2020, 9:06am UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/149 "2020-10-31T09:06:14Z")
Received report, have to investigate further. It’s strange and unexpected. ---
**Author:** ![runner780](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/runner780/32/12432_2.png) [@runner780](https://community.homey.app/u/runner780)\ **Post date:** [October 31, 2020, 3:36pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/150 "2020-10-31T15:36:48Z")
Same here Jurgen, with v0.0.9 installed. after crash before restart: fb732237-7941-4f04-ba47-bef40d26e356 After restart (all ok) : 1c0ab99e-478e-4113-9add-e67baa2280db ---
**Author:** ![Jurgen\_Heine](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jurgen_heine/32/15323_2.png) [@Jurgen\_Heine](https://community.homey.app/u/Jurgen_Heine)\ **Post date:** [November 2, 2020, 6:11pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/151 "2020-11-02T18:11:30Z")
There is a new version in [test channel](https://homey.app/nl-nl/app/com.tuya.cloud/Tuya-cloud/test/). In both crash reports, there is a strange error coming from the cloud API instead of a status message. This resulted in a crash, despite the error handling already in place. I changed the error handling and hopefully this fixes the crash. It’s hard to find because my version is stable and I’ve never seen the error before. If you are still seeing the crashes, please create new crash reports. ---
**Author:** ![Hugo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hugo/32/11530_2.png) [@Hugo](https://community.homey.app/u/Hugo)\ **Post date:** [November 3, 2020, 9:46am UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/152 "2020-11-03T09:46:27Z")
Ok installed and testing. ---
**Author:** ![runner780](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/runner780/32/12432_2.png) [@runner780](https://community.homey.app/u/runner780)\ **Post date:** [November 4, 2020, 4:08pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/153 "2020-11-04T16:08:55Z")
Sorry Jurgen, still no succes. Report before restart app and after. 9e61b9d2-c34b-469a-9ae3-5b2dc14672c6 and 0552ddf9-c18a-427c-85a4-365eeb2536e9 hope you’ll find a fix soon. All the effort is really appreciated. ---
**Author:** ![Grigoris\_GR](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/grigoris_gr/32/30781_2.png) [@Grigoris\_GR](https://community.homey.app/u/Grigoris_GR)\ **Post date:** [November 4, 2020, 8:42pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/154 "2020-11-04T20:42:35Z")
Hi Jurgen\_Heine. Thanks for the app. Are there any plans to add other devices from tuya smart app? I have a dehumidifier added and it would be perfect. Thanks… ---
**Author:** ![Hugo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hugo/32/11530_2.png) [@Hugo](https://community.homey.app/u/Hugo)\ **Post date:** [November 5, 2020, 7:42pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/155 "2020-11-05T19:42:28Z")
No problems after installing latest version yet. ---
**Author:** ![Jurgen\_Heine](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jurgen_heine/32/15323_2.png) [@Jurgen\_Heine](https://community.homey.app/u/Jurgen_Heine)\ **Post date:** [November 7, 2020, 4:53pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/156 "2020-11-07T16:53:59Z")
@runner780, sorry to hear it’s not solved yet. I have to investigate why it’s still not working for you. In mean time, till I fix the error, I suggest make flows to restart the app after crash and if nessary schedule a restart every night. @Hugo, good t hear it’s working for you now. @Grigoris_GR, I have to look when I have more time to add more devices. At the moment still busy with my new home. ---
**Author:** ![Martin\_Tschanun](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin_tschanun/32/30688_2.png) [@Martin\_Tschanun](https://community.homey.app/u/Martin_Tschanun)\ **Post date:** [November 8, 2020, 1:36pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/157 "2020-11-08T13:36:06Z")
Hi, i installed the tuya cloud app and also configured it. But i can t find my light via add device (tuya cloud). In the smart life app i can see and control the light. I created a diagnostic print (889363cd-7057-4055-aa74-db6afacfa5c3) may you can have a quick look. (Btw i insalled also the experimental Version but still i can t find my lights) Thanks and BR from Germany ---
**Author:** ![Jurgen\_Heine](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jurgen_heine/32/15323_2.png) [@Jurgen\_Heine](https://community.homey.app/u/Jurgen_Heine)\ **Post date:** [November 8, 2020, 4:26pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/158 "2020-11-08T16:26:41Z")
@Martin_Tschanun, according log, you should have received an error message that credentials are not correct. ---
**Author:** ![Martin\_Tschanun](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin_tschanun/32/30688_2.png) [@Martin\_Tschanun](https://community.homey.app/u/Martin_Tschanun)\ **Post date:** [November 8, 2020, 5:38pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/159 "2020-11-08T17:38:19Z")
Hi, there is no message about wrong credentials. Also I changed the password on smart life to a weak one but this is also not working. I Uninstaller it and installed it again. Still the same, 6c84d75a-f125-438c-8373-afd0449013e3 About country code is +49 correct? ---
**Author:** ![Jurgen\_Heine](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jurgen_heine/32/15323_2.png) [@Jurgen\_Heine](https://community.homey.app/u/Jurgen_Heine)\ **Post date:** [November 8, 2020, 6:16pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/160 "2020-11-08T18:16:13Z")
Strong passwords should work, I have one myself. Country code 49 is germany and should be correct. But I have succeeded login’s with other countrycodes then the one I registrerd with. But Just to be sure I advise to set code correct. Below is the log. The JSON( line with brackets) message is direct response Tuya. So according log you are using incorrect credentials. If you use Smart Life app, you must select Smart Life as Business. If you are using Tuya app then you have to select Tuya for Business. ``` ---- stdout ---- ``` 2020-11-08 18:43:17 [log] [TuyaCloudApp] Tuya cloud App has been initialized 2020-11-08 18:43:17 [log] [TuyaCloudApp] undefined 2020-11-08 18:43:17 [log] [ManagerDrivers] [light] Tuya Light Driver has been initialized 2020-11-08 18:43:17 [log] [ManagerDrivers] [switch] Tuya Switch Driver has been initialized 2020-11-08 18:43:17 [log] [ManagerDrivers] [cover] Tuya Cover Driver has been initialized 2020-11-08 18:43:52 [log] [TuyaCloudApp] Start connection to cloud. Discover devices {“responseStatus”:“error”,“errorMsg”:“Get accesstoken failed. Username or password error!”} ---- stderr ---- Get accesstoken failed. Username or password error! Get accesstoken failed. Username or password error! [Previous page](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313.md?page=7) [Next page](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313.md?page=9)