# \[APP\]\[Pro\] Tuya Cloud - This app allows you to connect Homey to the Tuya cloud **URL:** \ **Category:** Apps\ **Tags:** app, unofficial, wifi, homey-pro\ **Created:** [November 25, 2019, 5:31pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313 "2019-11-25T17:31:12Z")\ **Posts on this page:** 20\ **Page:** 26
**Author:** ![friethoe](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/friethoe/32/9647_2.png) [@friethoe](https://community.homey.app/u/friethoe)\ **Post date:** [February 7, 2022, 2:35pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/507 "2022-02-07T14:35:38Z")
I did read the advice and did change my emailaddress and password and removed the app from homey and reinstalled. Everything new and no google emailaccount. But unfortunately the app by default is paused. During entering my credentials a time-out occurs and wipes out my settings. Did I miss something?? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [February 7, 2022, 2:47pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/508 "2022-02-07T14:47:35Z")
What about only using the official account? The problem seems to be with the legacy account. And that version is going offline somewhere in the future. ![Screenshot_20220207-154704_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/5/85387cfc44e57c60346ead0ef0e5a002f1899e8e.jpeg) ---
**Author:** ![DinoRayn](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dinorayn/32/24471_2.png) [@DinoRayn](https://community.homey.app/u/DinoRayn)\ **Post date:** [February 7, 2022, 4:28pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/509 "2022-02-07T16:28:53Z")
Hi, My connected shutters worked fine, and now they are no longer detected. Even in the “cover (legacy)”. Do you have a solution? The shutters are well reassembled in the developer console of Tuya. I bought these: > **[Etersky Interrupteur Volet Roulant Connecté WiFi, Commutateur Intelligent Volet...](https://www.amazon.fr/Interrupteur-Etersky-Commutateur-Intelligent-Compatible/dp/B07TM9NMJN)** > > Achetez Etersky Interrupteur Volet Roulant Connecté WiFi, Commutateur Intelligent Volet Roulant Stores Connecté Compatible avec Alexa et Google Home, Interrupteur Tactile Peut Éteindre la LED, Timer - 4 Packs: Amazon.fr ✓ Livraison & retours gratuits... ---
**Author:** ![friethoe](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/friethoe/32/9647_2.png) [@friethoe](https://community.homey.app/u/friethoe)\ **Post date:** [February 7, 2022, 6:25pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/510 "2022-02-07T18:25:36Z")
Hi Peter, Thanks for your input. But sorry, this didn’t work. The thing is that the time out occurs even when i just open the setup page and just wait 30 seconds. As if a validation is carried out without any input, thought that should happen on save… ---
**Author:** ![Jurgen\_Heine](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jurgen_heine/32/15323_2.png) [@Jurgen\_Heine](https://community.homey.app/u/Jurgen_Heine)\ **Post date:** [February 7, 2022, 7:22pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/512 "2022-02-07T19:22:35Z")
There is new version published to test. This version resolved some bugs and improved the naming of sub devices. Many thanks to @Adrian_Rockall with his help to solve the SDK 3 bugs, naming of subdevices and other improvements to the code. @Peter_Kawa, I didn’t know that setting pages timed-out after 30 seconds. ---
**Author:** ![Jurgen\_Heine](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jurgen_heine/32/15323_2.png) [@Jurgen\_Heine](https://community.homey.app/u/Jurgen_Heine)\ **Post date:** [February 7, 2022, 7:37pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/513 "2022-02-07T19:37:44Z")
For your information, the old API update time increased from 10 minutes to 15 minutes. This is already changed in the test version, but not yet in the stable version. @DinoRayn, Do you use the stable or test version? Stable should work. The test version had problems with SDK 3 changes. The new test version has also some fixes and could work now also. If it still not working, please create diagnostic report. Please fill in your formum name so I know it’s your report. Otherwise post the id here. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [February 7, 2022, 9:25pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/514 "2022-02-07T21:25:05Z")
> [@Jurgen\_Heine](#): > > I didn’t know that setting pages timed-out after 30 seconds Not the settings page, Jurgen, I meant the setup page, where the device is installed and configured. But I now see it isn"t a default. It only happens with some apps… My bad! ---
**Author:** ![Jurgen\_Heine](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jurgen_heine/32/15323_2.png) [@Jurgen\_Heine](https://community.homey.app/u/Jurgen_Heine)\ **Post date:** [February 7, 2022, 9:46pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/515 "2022-02-07T21:46:18Z")
@Peter_Kawa , my bad. Device pair page for this app is default list page, so this should be default behaviour for this kind of pair page. ---
**Author:** ![DinoRayn](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dinorayn/32/24471_2.png) [@DinoRayn](https://community.homey.app/u/DinoRayn)\ **Post date:** [February 8, 2022, 9:10am UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/516 "2022-02-08T09:10:12Z")
I tested with the test version and the stable version. It no longer detects my smart shutters. However, my connected plugs are well reassembled. my report : 016cb52c-e79c-4bca-a270-dda521cbfe4b ---
**Author:** ![Jurgen\_Heine](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jurgen_heine/32/15323_2.png) [@Jurgen\_Heine](https://community.homey.app/u/Jurgen_Heine)\ **Post date:** [February 8, 2022, 6:13pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/517 "2022-02-08T18:13:10Z")
@DinoRayn , I have looked at your log, but huge amount of username password error messages. You have used correct username and password in past but probably did a reset or re-entered incorrect. Message bus is listinging and receiving probably still with old token. That will fail also when token expires. Raw Tuya API response: {“responseStatus”:“error”,“errorMsg”:“Get accesstoken failed. Username or password error!”} ---
**Author:** ![DinoRayn](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dinorayn/32/24471_2.png) [@DinoRayn](https://community.homey.app/u/DinoRayn)\ **Post date:** [February 9, 2022, 8:57am UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/518 "2022-02-09T08:57:14Z")
What should I do? I tried to change smartLife app password, I entered the new password in Tuya Cloud but still can’t recover my shutters. I have tried uninstalling/reinstalling the Tuya Smart app several times but that doesn’t work either. EDIT : I also just created a new account. I paired one of my shutters and reconfigured Tuya Cloud with the new account. That doesn’t work either ---
**Author:** ![friethoe](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/friethoe/32/9647_2.png) [@friethoe](https://community.homey.app/u/friethoe)\ **Post date:** [February 10, 2022, 4:26pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/519 "2022-02-10T16:26:11Z")
Hi, As some of you may know, i also had problems reconnecting with the version and api. I changed everything and also new non-google email. But all what happened, no devices found. Finally , now it works and maybe this info can help you too: > > > I was using the old integration, updated HASSIO and can't set up the new Tuya in…tegration. > After I tried to use the same Account ID and password from the dev platform, I checked the https://www.home-assistant.io/integrations/tuya/ website and saw this: "Make sure that your cloud project on the Tuya IoT Platform should be created after May 25, 2021. Otherwise, you need to create a new project or migrate data to a new project. For more information, see Operation on the Tuya IoT Platform." > > Ok, since I had my project set before may, I created a new project, deleted the old integration, unlinked my devices from my old project and linked with the new one. Same error. > > After that, I created a new dev account and tried from scratch, same error. > > I was using local tuya, but can't find any relation since I am using a brand new account for this setup and my old account don't have any link with my smart tuya account (the one used in the app) > > Home Assistant Version > > Home Assistant OS 6.5 > core-2021.10.4 > supervisor-2021.10.0 Good luck! Cheers, Eric ---
**Author:** ![Jackass](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jackass/32/145293_2.png) [@Jackass](https://community.homey.app/u/Jackass)\ **Post date:** [February 11, 2022, 3:29pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/520 "2022-02-11T15:29:18Z")
Hi all, i must have missed some important info but i still receive ‘Please configure the app first’. Setupo / what have i allready done… - Telephone app = Smart Life (created a new password) - Settings Tuya cloud app – Use legacy and official –username\> [name@gmail.com](mailto:name@gmail.com) –Password\> [password from SmartLife telephone app] –Official API access ID [received from Tuya IoT platform] –Official API access secret [received from Tuya IoT platfrom] –Data center [Central Europe Data Center (as specified on Tuya dev. infp page for NL) _– Telephone country code [31]_ _– Mobile app [Smart Life]_ I can see all my devices on Tuya IoT platform and also in the Smart Life app. The old devices do still show up in the Smart Life telephone app and also in Tuya cloud Homey app. But when trying to add new powerplug/socket i get the message: Please configure the app first. What am i doing wrong here / Which step am i missing? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [February 11, 2022, 7:26pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/521 "2022-02-11T19:26:02Z")
You don’t mention this. ![Screenshot_20220211-201533_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/6/76610ae838961c6b2b04d344e12795142b773d86.jpeg) - _Which mobile app_ should be in your case _ **Smartlife** _ - _Telephone Country code_ should be _ **31** _ for Holland We are in not in Central Europe. My account: > ![Screenshot_20220211-202348_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/0/e033443048776de28dceca4fc6dee7ffea975c33.jpeg) ---
**Author:** ![Jackass](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jackass/32/145293_2.png) [@Jackass](https://community.homey.app/u/Jackass)\ **Post date:** [February 11, 2022, 7:51pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/522 "2022-02-11T19:51:18Z")
Peter, thanks for your reply. Updated my initial post with that settings as i was already using that setting [31] and [Smart Life]. According to [this Tuya page](https://developer.tuya.com/en/docs/iot/oem-app-data-center-distributed?id=Kafi0ku9l07qb) i should select Central Europe Data Center. I have tried all, but will try Western Europe straight away. 🙏 ---
**Author:** ![Jackass](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jackass/32/145293_2.png) [@Jackass](https://community.homey.app/u/Jackass)\ **Post date:** [February 11, 2022, 7:55pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/523 "2022-02-11T19:55:08Z")
Just tried _Western Europe Data Center_ but then it will not detect my devices. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/6/d61526ae031d73a2b7429e997e93b56d6cf0c0a0.png) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [February 11, 2022, 8:58pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/524 "2022-02-11T20:58:47Z")
Bummer. Yes I just read the Tuya page, so Central Europe should not be the problem. Did you generate the qr code and scanned it with the Smartlife app? ![Screenshot_20220211-215751_QuickPic](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/b/2b0980ef823ee1f32139c71167b5112b2ee0eed8.jpeg) ---
**Author:** ![Jackass](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jackass/32/145293_2.png) [@Jackass](https://community.homey.app/u/Jackass)\ **Post date:** [February 11, 2022, 9:15pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/525 "2022-02-11T21:15:26Z")
That’s exactly what i did. In your screenshot i see you also have 0 devices? Weird. Any other thoughts/ideas ? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [February 12, 2022, 12:39am UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/526 "2022-02-12T00:39:54Z")
Yea I have no devices in the overview, but it works in HA for quite a while, and with Tuya Cloud IoT account it worked instantly. I can only say, check your API acces key and secret 10 times… ---
**Author:** ![Jackass](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jackass/32/145293_2.png) [@Jackass](https://community.homey.app/u/Jackass)\ **Post date:** [February 12, 2022, 7:03am UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/527 "2022-02-12T07:03:37Z")
@Peter_Kawa Can you try one thing for me in Homey? Go: ‘Devices/apparaten’ ‘+’ ‘Tuya cloud’ ‘Socket/stopcontact’ ‘Instal/installeren’ Post a screenshot of the result. Really wondering what you get there. [Previous page](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313.md?page=25) [Next page](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313.md?page=27)