# \[APP\]\[Pro\] Tuya Cloud - This app allows you to connect Homey to the Tuya cloud **URL:** \ **Category:** Apps\ **Tags:** app, unofficial, wifi, homey-pro\ **Created:** [November 25, 2019, 5:31pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313 "2019-11-25T17:31:12Z")\ **Posts on this page:** 20\ **Page:** 14
**Author:** ![forden](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/forden/32/32596_2.png) [@forden](https://community.homey.app/u/forden)\ **Post date:** [January 21, 2021, 7:00am UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/263 "2021-01-21T07:00:01Z")
Thank you Peter\_Kawa for your answer. I’ve got 4 lights added 14 days ago in SmartLife app. No one is appearing in Homey. And when I try to add them, using Tuya Cloud’s Homey’s app, it tells me “No device found”. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 21, 2021, 11:19am UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/264 "2021-01-21T11:19:25Z")
@forden Weird stuff going on! Please try to - Change the “Telephone country code” to 31 (_31 is for The Netherlands, please enter your specific country number_). ![image1](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/b/eb77f06fef0b807f73bfd68220e4d2d4b266a62b.jpeg) - If 31 doesn’t give results, try 528 ( see message 56 in this thread: [[App][Pro] Tuya Cloud - #56 by Patrick\_B](https://community.homey.app/t/tuya-cloud-app/21313/56) ) OR if the info above does not help: - remove the SmartLife app from phone. - reboot phone - install Tuya app on phone - log on (or create) to Tuya account on your phone (NOT by using google/fb account) - Connect 1 light or plug - On Homey: Change “business” in Tuya Cloud app to Tuya - Enter your country’s international phonenumber prefix. For the Netherlands f.i. it is “31” (don’t use zero or plus sign in front of it) - Log on with exactly the same credentials as used with Tuya app on phone - After 10 mins. you should be able to add new devices from Tuya Cloud app. - - After adding, wait another 10mins before the new devices can be controlled. Please let me know if it was of any use. ---
**Author:** ![Marcel\_Visser](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_visser/32/66024_2.png) [@Marcel\_Visser](https://community.homey.app/u/Marcel_Visser)\ **Post date:** [January 21, 2021, 12:54pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/265 "2021-01-21T12:54:47Z")
Your right, thanks! Found the answer… ---
**Author:** ![forden](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/forden/32/32596_2.png) [@forden](https://community.homey.app/u/forden)\ **Post date:** [January 21, 2021, 2:17pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/266 "2021-01-21T14:17:54Z")
Thank you again for the answer. I followed you stepguide. I’ve added 1 light bulb to Tuya and it appeared Homey now (after adding Device =\> LightBulb). But it’s impossible to use it. I have this red Triangle. And when I press the light bulb (in homey, long or short), il got this message: temporary unavailable. Here’s a screenshot ![image0.jpeg](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/7/27e5f7396aa0a3af6674157940fea622568406b3.jpeg) Thanks ---
**Author:** ![forden](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/forden/32/32596_2.png) [@forden](https://community.homey.app/u/forden)\ **Post date:** [January 21, 2021, 8:52pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/267 "2021-01-21T20:52:33Z")
After some time, it became availbale. Thanks. So, now is time for me to move my devices from SmartLife to Tuya. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 22, 2021, 12:23pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/268 "2021-01-22T12:23:13Z")
@forden That is again the Tuya API, which syncs only once in 10 mins. So it takes another 10 mins for your added light to become available in Homey. As you discovered 😉 ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 22, 2021, 12:25pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/269 "2021-01-22T12:25:00Z")
@forden Great it is working now! ---
**Author:** ![forden](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/forden/32/32596_2.png) [@forden](https://community.homey.app/u/forden)\ **Post date:** [January 22, 2021, 12:39pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/270 "2021-01-22T12:39:52Z")
Yes, thanks again 🙂 ---
**Author:** ![Camilla](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/camilla/32/34580_2.png) [@Camilla](https://community.homey.app/u/Camilla)\ **Post date:** [January 23, 2021, 1:35pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/271 "2021-01-23T13:35:14Z")
Hey! I have a problem connecting my two Tuya lights to Homey. I’ve added both lights in the Tuya app and one of them to Homey. The other one Homey can’t seem to find. The one light that is connected to Homey keeps saying it’s (temporary) unavailable. I’ve waited (more than) 10 minutes, but the error keeps showing up and I can’t use the light. Any one know any solutions I could try? Thanks! ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 26, 2021, 8:32pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/272 "2021-01-26T20:32:52Z")
Weird stuff also! Does the “(temporary) unavailable” light on Homey respond using the tuya app on your phone? ---
**Author:** ![Camilla](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/camilla/32/34580_2.png) [@Camilla](https://community.homey.app/u/Camilla)\ **Post date:** [January 27, 2021, 8:56am UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/273 "2021-01-27T08:56:23Z")
yes, they do work in the Tuya app and I can control them with the app. ---
**Author:** ![Jurgen\_Heine](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jurgen_heine/32/15323_2.png) [@Jurgen\_Heine](https://community.homey.app/u/Jurgen_Heine)\ **Post date:** [January 27, 2021, 9:01am UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/274 "2021-01-27T09:01:33Z")
@Camilla, Can you make a crash report and post the id here. Without id I don’t know from who the crash report is. @Peter_Kawa, Thanks for help and explaining! ---
**Author:** ![Camilla](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/camilla/32/34580_2.png) [@Camilla](https://community.homey.app/u/Camilla)\ **Post date:** [January 27, 2021, 9:22am UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/275 "2021-01-27T09:22:48Z")
Thanks for looking into it! here is the ID: 5877BCD650 ---
**Author:** ![Jurgen\_Heine](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jurgen_heine/32/15323_2.png) [@Jurgen\_Heine](https://community.homey.app/u/Jurgen_Heine)\ **Post date:** [January 27, 2021, 9:46am UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/276 "2021-01-27T09:46:18Z")
@Camilla , I can’t find the report. Did you made a app crash report? I think you made a Homey crash report. You can made an app crash report on the following way: go to settings =\> apps =\> open Tuya cloud app and go to settings( wheel on right upper corner). On this page you can send the report. ---
**Author:** ![Camilla](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/camilla/32/34580_2.png) [@Camilla](https://community.homey.app/u/Camilla)\ **Post date:** [January 27, 2021, 10:41am UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/277 "2021-01-27T10:41:17Z")
Sorry, you’re right. Here is the report for tuya cloud: 9463a6b4-6f82-43ae-af58-3f2185048258 ---
**Author:** ![Jurgen\_Heine](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jurgen_heine/32/15323_2.png) [@Jurgen\_Heine](https://community.homey.app/u/Jurgen_Heine)\ **Post date:** [January 27, 2021, 12:46pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/278 "2021-01-27T12:46:08Z")
@Camilla , I looked at your report, but did you changed your username and/or password. Or did you reset your Tuya password. The Tuya API is returning that the password and/or username are not correct. ---
**Author:** ![Camilla](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/camilla/32/34580_2.png) [@Camilla](https://community.homey.app/u/Camilla)\ **Post date:** [January 27, 2021, 2:24pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/279 "2021-01-27T14:24:08Z")
I did change the password at some point. I’ve rechecked if the password is correct, and it is. The username was my email, I’ve tried to use the username that the Tuya app uses, but that still didn’t work. Any ideas what the problem could be? ---
**Author:** ![Jurgen\_Heine](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jurgen_heine/32/15323_2.png) [@Jurgen\_Heine](https://community.homey.app/u/Jurgen_Heine)\ **Post date:** [January 27, 2021, 4:36pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/280 "2021-01-27T16:36:17Z")
You have to use the same and correct username and password in Android Tuya/Smart life app and this app, otherwise it won’t work. As mentioned before, this has to be Tuya credentials and not linked account( e.g. Google) credentials. ---
**Author:** ![Camilla](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/camilla/32/34580_2.png) [@Camilla](https://community.homey.app/u/Camilla)\ **Post date:** [January 27, 2021, 5:27pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/281 "2021-01-27T17:27:34Z")
I just made an entirely new account because I could not figure what info was wrong and now it’s working fine. Thanks for helping! ---
**Author:** ![Jurgen\_Heine](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jurgen_heine/32/15323_2.png) [@Jurgen\_Heine](https://community.homey.app/u/Jurgen_Heine)\ **Post date:** [January 28, 2021, 9:15am UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/282 "2021-01-28T09:15:55Z")
Good to hear it’s working now [Previous page](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313.md?page=13) [Next page](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313.md?page=15)