# \[APP\]\[Pro\] Tuya Cloud - This app allows you to connect Homey to the Tuya cloud

**URL:** <https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313>\
**Category:** Apps\
**Tags:** app, unofficial, wifi, homey-pro\
**Created:** [November 25, 2019, 5:31pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313 "2019-11-25T17:31:12Z")\
**Posts on this page:** 20\
**Page:** 112

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**Author:** ![Thijs\_Sutterland](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thijs_sutterland/32/79667_2.png) [@Thijs\_Sutterland](https://community.homey.app/u/Thijs_Sutterland)\
**Post date:** [May 2, 2024, 7:10pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/2292 "2024-05-02T19:10:31Z")

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Oke guys i am lost.

I followed the tutorrial, searched at this community, switcht from SmartLife to Tuya Smart, and still cant get it to work.

Steps i took:

- installed the app at my homey
- follewed the instruction to use Tuya IoT Platform
- used the credentials to setup the app at my homey

The app tells me ‘settings saved, restart the app to make it active’. So it seems to me it sould work. But still no dives to be seen.

Things i tried:

- switcht between ‘legacy’ / ‘official’ / ‘legacy and official’
- deleted account from smartlife to tuya smart
- had no tuya devices befor in homey so did not need to delete any
- tried West european and Central european zones
- gave all devices permission ‘controllable’

Anybody any other ideas?

Iam Dutch so respons in Dutch is even beter;-)

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [May 2, 2024, 7:15pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/2293 "2024-05-02T19:15:31Z")

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Search for “jackass” in this topic, you can use the search button:

> ![Screenshot_20240502-211851_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/1/b14f8a16c0ea725cf2b16ca2b56754d8c1ae0ee1.jpeg)

There’s a manual in Dutch, created and linked to by user Jackass.

I also posted a YT video, sometimes seeing the expected results can help.  
Just search for “youtube” in this topic.

Here’s a Dutch topic if you like

> [@Melding API en driver is decrepeted](https://community.homey.app/t/melding-api-en-driver-is-decrepeted/76806):
>
> Ik heb buiten 6 (Tuya) lampen hangen die aanspingen door bewegingsdetector. Er branden er echter nog maar 2 de overige 4 lampen werken niet meer. Er staat dat ik nog steeds de verouderde API en drivers gebruik. Ik heb al gekeken op [[App][Pro] Tuya Cloud](https://community.homey.app/t/app-pro-tuya-cloud/21313) maar ik snap niet welke stappen ik nu precies moet doen om die API en drivers te vernieuwen. Is er een duidelijke stappen uitleg of weet iemand hoe ik dit moet doen?

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**Author:** ![Thijs\_Sutterland](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thijs_sutterland/32/79667_2.png) [@Thijs\_Sutterland](https://community.homey.app/u/Thijs_Sutterland)\
**Post date:** [May 2, 2024, 7:44pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/2294 "2024-05-02T19:44:21Z")

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Thanks Peter!

This is exactly the tutorial i followed and afterwords checkt this community.

Sorry i forgot to tell a important message :-o that the homey app is telling me in the timeline ‘You are still using a old depricated API and drivers, please switch to new drivers’

Maybe this can help me?

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [May 2, 2024, 8:04pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/2295 "2024-05-02T20:04:00Z")

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YW.  
Did the YT video show you any hints?

> [@Thijs\_Sutterland](#):
>
> You are still using a old depricated API and drivers, please switch to new drivers’

> [@Thijs\_Sutterland](#):
>
> switcht between ‘legacy’ / ‘official’ / ‘legacy and official’

The preferred API should be on “official”.  
If I’m right, the timeline msg won’t appear anymore.  
If you installed devices when the setting was **not** set to official (yet), you’ll have to remove them, set the preferred API to “official”, restart app and install devices as new ones.

> [@Thijs\_Sutterland](#):
>
> This is exactly the tutorial i followed

> [@Thijs\_Sutterland](#):
>
> ‘You are still using a old depricated API and drivers, please switch to new drivers’

This was the exact timeline msg which inspired Jackass to write his howto 😜  
Each and every step in the process is as important.

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**Author:** ![Thijs\_Sutterland](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/thijs_sutterland/32/79667_2.png) [@Thijs\_Sutterland](https://community.homey.app/u/Thijs_Sutterland)\
**Post date:** [May 2, 2024, 8:22pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/2296 "2024-05-02T20:22:22Z")

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Somehow you are brilliant! 😃

Finaly havent got the message anymore and fould the devices!

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [May 2, 2024, 8:31pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/2297 "2024-05-02T20:31:43Z")

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Nice to hear it works now!

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**Author:** ![Clement\_F](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/clement_f/32/144521_2.png) [@Clement\_F](https://community.homey.app/u/Clement_F)\
**Post date:** [May 2, 2024, 8:47pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/2298 "2024-05-02T20:47:50Z")

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Hi there hope you are fine !

Everything had been working fine for 5/6 months and for the past 2 days nothing has been working, no product is responding. I don’t understand what’s going on, when I execute an action I get the following error:

Cannot read properties of undefined (reading ‘0’)

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/6/f67794a458120c89694bfa9e14f5bde0294f1435.png)

Can you help me find out more about what’s going on?  
I’m using Tuya cloud v1.1.23.

Thanks !

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [May 2, 2024, 8:58pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/2299 "2024-05-02T20:58:08Z")

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Most probably your iot trial period has expired, and needs to be renewed.  
Search post 1 for “iot trial” for instructions.

Tuya should send email reminders for this.  
Example:

> ![Screenshot_20240502-225659_FairEmail](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/a/fa2241b6b95ad50b9f6693a078fac644941d72f0.jpeg)

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**Author:** ![Nogdose](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nogdose/32/16576_2.png) [@Nogdose](https://community.homey.app/u/Nogdose)\
**Post date:** [May 4, 2024, 9:24am UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/2300 "2024-05-04T09:24:32Z")

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Hi, trying to get Conecto smart plug working with Homey, When adding the the device, getting screen “New devices found” but empty list and text “Please configure the app first”

I have 2 other plugs and a led string from another manufacturer successfully connected in Homey app. The new Conecto plug is working fine in Tuya Smart app. I can see the device in Tuya Developer platforms project, online and having same data center and authorization for Homey as other working devices.

Any advice what to try next?

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [May 4, 2024, 3:56pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/2301 "2024-05-04T15:56:33Z")

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Yes, you can search this topic for ‘configure the app first’, there are dozens of posts about it

 ![Screenshot from 2024-05-04 17-54-19](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/c/ac14f5422f349e56615917ddde9d08d8e5bd8797.png)  
Hint:

> [@Peter\_Kawa](#):
>
> The preferred API should be on “official”.  
> If I’m right, the timeline msg won’t appear anymore.

After that, remove all devices you already had installed, and install them again. From now on they will use the official API, and not the ‘old’ one.

> [@Peter\_Kawa](#):
>
> I also posted a YT video, sometimes actually seeing the expected results can help.  
> Just search for “youtube” in this topic.

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**Author:** ![Nogdose](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/nogdose/32/16576_2.png) [@Nogdose](https://community.homey.app/u/Nogdose)\
**Post date:** [May 5, 2024, 7:40am UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/2302 "2024-05-05T07:40:30Z")

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Not sure what your suggestion would be. I have checked Homey Tuya Cloud apps settings and back then December 2022 when i set up my first device, having all done as instructed (also using official API only)

Since December 2022, have added two smart plugs successfully, first one November 2023, second January 2024 and both have been found by Homey Tuya Cloud app without problems.

I can certainly do the reconfiguration of the whole thing if that is likely helping but has there been some change now after January which would have made my app configurations no more valid?

Edit: had my IoT core trial expired, could this be the cause?

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [May 5, 2024, 2:48pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/2303 "2024-05-05T14:48:06Z")

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> [@Nogdose](#):
>
> had my IoT core trial expired, could this be the cause?

No, it would just ‘cripple’ all of your Tuya cloud devices on Homey, until your trial period has been extended.

> [@Nogdose](#):
>
> Not sure what your suggestion would be

Well, check & double check every little step in the configuration.

> [@Nogdose](#):
>
> Since December 2022, have added two smart plugs successfully, first one November 2023, second January 2024 and both have been found by Homey Tuya Cloud app without problems.

And… back then, was the preferred API set to “Official” while you added those devices to Homey?  
If not, they, or some, still use the old API, which causes the “configure app first” notification.  
Remove those devices, make sure the preferred API is set to “Official” and then add the devices again.

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**Author:** ![Mariomark1541](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mariomark1541/32/178160_2.png) [@Mariomark1541](https://community.homey.app/u/Mariomark1541)\
**Post date:** [May 8, 2024, 6:28am UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/2304 "2024-05-08T06:28:46Z")

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Weird thing

Since last days my scenes are disappear…

If I want to choose can select anymore

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<div class="post-metadata">

**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [May 8, 2024, 4:32pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/2305 "2024-05-08T16:32:37Z")

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Is your ‘iot trial’ period still valid?  
See post #1 for how to.

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**Author:** ![Alexis\_Meilland](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alexis_meilland/32/79166_2.png) [@Alexis\_Meilland](https://community.homey.app/u/Alexis_Meilland)\
**Post date:** [May 8, 2024, 7:15pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/2306 "2024-05-08T19:15:34Z")

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Hi. I have checked the code and I see that it should support leak sensor but I can’t find it.

Do you know how I can enable it?

Code is there:

```
 {
        "type": "leakSensor",
        "category": ['rqbj', 'jwbj', 'sj']
    },

```

![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/f/1f2ed873d3ceb96e64a8d07f1ba0e7a730078600.png)

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [May 8, 2024, 11:03pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/2307 "2024-05-08T23:03:31Z")

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Do you have the test version installed alr, Alexis?  
It supports more devices.

If not:  
@ app store page, hit “Changelog” and then hit the orange test icon:

> ![Screenshot_20240509-010051_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/9/4978dfebe25636038a2f2efff3273dc043e85691.jpeg)

Now hit “Install”.

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<div class="post-metadata">

**Author:** ![Hannes85](https://avatars.discourse-cdn.com/v4/letter/h/e79b87/32.png) [@Hannes85](https://community.homey.app/u/Hannes85)\
**Post date:** [May 9, 2024, 8:10am UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/2308 "2024-05-09T08:10:56Z")

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Since last week every couple of days the Tuya cloud app does not seem to work anymore (it stops receiving device updates). When I restart my app it seems to work once again, for a couple of days.

Anyone else noticed this recent behavior?

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<div class="post-metadata">

**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [May 9, 2024, 4:49pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/2309 "2024-05-09T16:49:54Z")

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1. Which app version?
2. Which Homey model?
3. What’s the app status when it stops updating? F.e. crashed / unexpected error / disabled.
4. Are all the app’s flowcards still available in related flows?
5. Can you show the insights app memory graph of the last 24h  
How to find it:  
 ![Screenshot_20240509-184618_Firefox](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/1/e1d3ae6697125c428f32ad37a498f7592407c210.jpeg)

(Make sure you’ve enabled Experiments \> power user)

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<div class="post-metadata">

**Author:** ![Hannes85](https://avatars.discourse-cdn.com/v4/letter/h/e79b87/32.png) [@Hannes85](https://community.homey.app/u/Hannes85)\
**Post date:** [May 9, 2024, 6:27pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/2310 "2024-05-09T18:27:31Z")

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Tuya cloud app is v1.1.23

Homey pro 2023

The behavior in the app differs per occurrence; once it was running still but trying to “save” settings in the app it gave a super weird error (didn’t screenshot it) until I restarted the Tuya Cloud app, then it worked once again.

Second time (couple of days later) the app itself was still running and even clicking “save” in settings worked but it did not receive any device updates until I restarted the app.

So in all scenarios the app still remains available, including the flows.

Memory week/day;

 ![IMG_3849](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/6/160bd5bed9daf7e92204bc07cbfc7eb2325216ba.png)  
 ![IMG_3850](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/1/21cafb2a205863d26e84b9a88cc84ebd5053dc5d.png)

This is new behavior to me. Can’t recall if it started after a recent Homey update (did it update?)

Hope this helps

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<div class="post-metadata">

**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [May 9, 2024, 7:06pm UTC](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313/2311 "2024-05-09T19:06:22Z")

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Thx.

About system updates:  
Latest v11.0.0 firmware: april 24th  
(Introduction of ‘moods’)  
Latest v11.0.1 RC: a few days later  
Changelog: [https://homey.app/en-us/wiki/homey-pro-2016-2019-changelog/](https://homey.app/en-us/wiki/homey-pro-2016-2019-changelog/)

It seems to be a local issue for now.  
I’d recommend to install the test app v1.1.24 from the app store, without removing the installed app:  
[https://homey.app/nl-nl/app/com.tuya.cloud/Tuya-cloud/test/](https://homey.app/nl-nl/app/com.tuya.cloud/Tuya-cloud/test/)

When that doesn’t make a difference:  
If you have an offline backup holding the previous firmware, I’d restore that version.  
Note: With Homey cloud backups, you can’t restore a backup holding a previous firmware version unfortunately.

[Previous page](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313.md?page=111)

[Next page](https://community.homey.app/t/app-pro-tuya-cloud-this-app-allows-you-to-connect-homey-to-the-tuya-cloud/21313.md?page=113)