# \[APP\]\[Pro\] Synology **URL:** \ **Category:** Apps\ **Tags:** app, official, homey-pro\ **Created:** [July 24, 2021, 2:55pm UTC](https://community.homey.app/t/app-pro-synology/49744 "2021-07-24T14:55:38Z")\ **Posts on this page:** 19\ **Page:** 27
**Author:** ![Peter\_vd\_Kerkhof](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_vd_kerkhof/32/48934_2.png) [@Peter\_vd\_Kerkhof](https://community.homey.app/u/Peter_vd_Kerkhof)\ **Post date:** [June 29, 2026, 4:50am UTC](https://community.homey.app/t/app-pro-synology/49744/522 "2026-06-29T04:50:50Z")
It works. Thank You Homey runs as SHS on the same NAS that is the UPS server šŸ™‚ ---
**Author:** ![athomtas](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/athomtas/32/121430_2.png) [@athomtas](https://community.homey.app/u/athomtas)\ **Post date:** [July 22, 2026, 3:28pm UTC](https://community.homey.app/t/app-pro-synology/49744/523 "2026-07-22T15:28:28Z")
Is there any yet know issues with DSM 7.4? I had 7.3 before and upgrading worked, keeping the Homey app working - but am now setting a system anew, and Iā€™m constantly getting the ā€œSomething went wrong. Check your login and 2FA (optional)ā€ message, no matter what user (always admin group ones) and without having 2FA enabled? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 22, 2026, 4:09pm UTC](https://community.homey.app/t/app-pro-synology/49744/524 "2026-07-22T16:09:53Z")
@athomtas I have no idea, you are the first to mention it. Please send a diagnostic report ---
**Author:** ![SunBeech](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sunbeech/32/111391_2.png) [@SunBeech](https://community.homey.app/u/SunBeech)\ **Post date:** [July 22, 2026, 4:32pm UTC](https://community.homey.app/t/app-pro-synology/49744/525 "2026-07-22T16:32:58Z")
Maybe your NAS has blocked Homeyā€™s local IP due to the login attempts? ---
**Author:** ![athomtas](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/athomtas/32/121430_2.png) [@athomtas](https://community.homey.app/u/athomtas)\ **Post date:** [July 22, 2026, 4:56pm UTC](https://community.homey.app/t/app-pro-synology/49744/526 "2026-07-22T16:56:54Z")
Sure, how do I do that? ---
**Author:** ![athomtas](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/athomtas/32/121430_2.png) [@athomtas](https://community.homey.app/u/athomtas)\ **Post date:** [July 22, 2026, 4:57pm UTC](https://community.homey.app/t/app-pro-synology/49744/527 "2026-07-22T16:57:30Z")
Hmhm, possible - but it has done that from the start? ---
**Author:** ![athomtas](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/athomtas/32/121430_2.png) [@athomtas](https://community.homey.app/u/athomtas)\ **Post date:** [July 22, 2026, 4:59pm UTC](https://community.homey.app/t/app-pro-synology/49744/528 "2026-07-22T16:59:36Z")
ok, found it - needed to install the app without trying to add a device. report will follow. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [July 22, 2026, 5:06pm UTC](https://community.homey.app/t/app-pro-synology/49744/529 "2026-07-22T17:06:04Z")
> [@\[APP\]\[Pro\] Synology](https://community.homey.app/t/app-pro-synology/49744/3): > > How to send a diagnostic report?warning Note: Before sending a report make sure to reproduce the issue so the issue will be visible in the report mobile_phone Via Homey Mobile app: More - apps - Synology - settings wheel right top - send diagnostic report (put your email in the input field to make it easier) laptop Via Homey Webapp: Settings wheel bottom left - Select Synology - Click on send diagnostic report ---
**Author:** ![athomtas](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/athomtas/32/121430_2.png) [@athomtas](https://community.homey.app/u/athomtas)\ **Post date:** [July 22, 2026, 5:21pm UTC](https://community.homey.app/t/app-pro-synology/49744/530 "2026-07-22T17:21:29Z")
So yeah, good call @SunBeech - it was the ip blocking: i had the app running on Homey, and it must have tried re-connecting with the old credentials as i did not change the Synology ip, and hence triggered the blocking. Thanks! ---
**Author:** ![Alain\_TREMOUILLE](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alain_tremouille/32/176821_2.png) [@Alain\_TREMOUILLE](https://community.homey.app/u/Alain_TREMOUILLE)\ **Post date:** [September 27, 2026, 2:59pm UTC](https://community.homey.app/t/app-pro-synology/49744/531 "2026-09-27T14:59:59Z")
Hi Martijn, I have an issue adding a DS416play with DSM 7.2-64570 Update 4 to Homey. Homey Synology app: 1.10.7 Homey reports: ā€œNo devices foundā€. The NAS is reachable on port 5000 and DSM API authentication works correctly. I tested `SYNO.DSM.Info` and `SYNO.Core.System` manually and both return `success: true`. The DSM firewall is disabled, there is no whitelist, the Homey IP is not blocked, and 2FA is disabled. Diagnostic report ID: **95ef873d-69aa-4fbe-9da7-77abc1c404af** Could you please check the diagnostic report to see why the app rejects this NAS? ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 27, 2026, 3:12pm UTC](https://community.homey.app/t/app-pro-synology/49744/532 "2026-09-27T15:12:43Z")
@Alain_TREMOUILLE please reproduce the issue before sending a report. Now I only see logs for your DS220 ---
**Author:** ![Alain\_TREMOUILLE](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alain_tremouille/32/176821_2.png) [@Alain\_TREMOUILLE](https://community.homey.app/u/Alain_TREMOUILLE)\ **Post date:** [September 27, 2026, 4:06pm UTC](https://community.homey.app/t/app-pro-synology/49744/533 "2026-09-27T16:06:19Z")
I reproduced the issue specifically with the DS416play and generated a new diagnostic report immediately afterwards. New diagnostic report ID: e6227d11-013a-4a7f-8167-4e0261e765c1 The DS220 is the other Synology NAS that works correctly. Please check the logs for the DS416play in this new report. Thanks! ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 27, 2026, 6:31pm UTC](https://community.homey.app/t/app-pro-synology/49744/534 "2026-09-27T18:31:01Z")
@Alain_TREMOUILLE unfortunately there are no logs related to DS416 I only see the DS220 ā˜¹ ---
**Author:** ![Alain\_TREMOUILLE](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alain_tremouille/32/176821_2.png) [@Alain\_TREMOUILLE](https://community.homey.app/u/Alain_TREMOUILLE)\ **Post date:** [September 27, 2026, 6:48pm UTC](https://community.homey.app/t/app-pro-synology/49744/535 "2026-09-27T18:48:56Z")
i donā€™t understand ; i do specifically for the ds416 šŸ˜®ā€šŸ’Ø I give up, I see that in HA too itā€™s not working out. Thanks. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [September 28, 2026, 4:58pm UTC](https://community.homey.app/t/app-pro-synology/49744/536 "2026-09-28T16:58:22Z")
Possibly unrelated, but just to compare: my DS214play works fine with this app, v1.10.7 DSM Version: `7.1.1-42962 Update 9` (most recent for this model). ---
**Author:** ![Alain\_TREMOUILLE](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alain_tremouille/32/176821_2.png) [@Alain\_TREMOUILLE](https://community.homey.app/u/Alain_TREMOUILLE)\ **Post date:** [September 29, 2026, 9:01am UTC](https://community.homey.app/t/app-pro-synology/49744/537 "2026-09-29T09:01:00Z")
**Thank you.** **I have a DS220+ that works fine with Homey, and its DSM version is the same as the DS416play, which doesnā€™t workā€¦** ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [September 29, 2026, 5:58pm UTC](https://community.homey.app/t/app-pro-synology/49744/538 "2026-09-29T17:58:03Z")
@Alain_TREMOUILLE all settings the same as your DS220? Admin account etc ---
**Author:** ![Bubiai\_2](https://avatars.discourse-cdn.com/v4/letter/b/9f8e36/32.png) [@Bubiai\_2](https://community.homey.app/u/Bubiai_2)\ **Post date:** [October 4, 2026, 4:46pm UTC](https://community.homey.app/t/app-pro-synology/49744/539 "2026-10-04T16:46:37Z")
Why is it so quiet here? The project is missing warning notifications. I canā€™t find a way to get Synology alerts in the Homey app, or maybe itā€™s just not there? šŸ˜‘ I think it would be super. ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [October 4, 2026, 5:03pm UTC](https://community.homey.app/t/app-pro-synology/49744/540 "2026-10-04T17:03:55Z")
@Bubiai_2 luckily itā€™s quiet that means nothing is wrong Alerts are not implemented and not planning to do so. [Previous page](https://community.homey.app/t/app-pro-synology/49744.md?page=26)